Influence: Credibility--Maximizing Core Influence

Description

Understand how to use trustworthiness and expertise to inspire belief with those people around you. Discover ways to build credibility and playing devil's advocate against your case. Understand how to restore lost credibility using tools such as apologizing, explaining and recovering with a plan.

Learning Objectives

Explain why credibility is the core of influence and its two dimensions, Apply seven ways to build credibility to increase your influence, Implement three steps to restore damaged credibility

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams