Contact Management: Customer Relationship Management

Description

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements.

Learning Objectives

Explain the importance of managing customer contacts in a CRM, Implement five must-have features

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams