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Contact Management: Customer Relationship Management

Contact Management: Customer Relationship Management

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 9 minutes

  • All levels

Description

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements.

Learning Objectives

Explain the importance of managing customer contacts in a CRM, Implement five must-have features

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Content

  1. Contact Management: Customer Relationship Management

About The Provider

Chart Learning Solutions is a performance improvement company through online learning. We develop people in Leadership, Sales, Customer Service and Team Performance. We do this through our Assessments, Online learning with peer to peer and virtual group coaching.
Read more about Chart Learning Solutions

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