1267 Team Leader courses

Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! Learning Objectives Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing ratios are the number of activities performed, compared to results achieved. Closing ratios can be expressed in many of your sales activities such as people called, to appointments booked. We will guide you how to track sales activities and how this will inform you where you are or are not getting results from. To increase closing your ratios, examine each step in the sales process. Learning Objectives Define closing ratios, Explain the importance of knowing your closing ratios to control sales results, Explain how to improve your closing ratios, Diagnose weak links in your sales process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The way you react to stress determines its positive or negative effects on you. Good stress, called eustress, is any positive response to a stressor that produces optimal performance and well-being. Discover how to manage stress and how to spot bad stress. Realizing that you're in control of your life is the foundation of stress management. We will show you how to turn distress into success. Learning Objectives Summarize the positive and negative influences of stress, Describe the effects of long-term unresolved stress, Explain how to turn stress into an energy that motivates success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There comes a time when good things (or bad) come to an end. You will understand why it is important to close a project and the contents of a final evaluation report. This last phase wraps up the details and allows you a sense of completion. The shutdown process can be complex and drawn out with lots of loose ends. We will help you to focus on the required steps required to close the project efficiently. Learning Objectives Explain the importance of project closure, Apply nine steps for closing a project, Organize the written report Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem recognition occurs when you become aware of a gap between where you are and where you want to be. We will guide you to proactively look for hidden problems using tools such as a gap analysis, surveys and interviews. How do you unpack a problem to see the entire problem and not only a small part of the problem? Understand what you can do to initiate problem recognition and how you can gather data. Learning Objectives Define a problem, Recognize early symptoms of common problems, Initiate a formal problem recognition process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Rational decisions are based on reasonable, intelligent thinking. Discover how rational thinking can improve the quality of your life and help you to take a reasonable approach in knowing what to think. Understand why a checklist can help you in complex situations and apply our steps make rational decisions. Learning Objectives Explain how rational decision-making improves quality of life, Identify how the power of the checklist eliminates mistakes, Apply a checklist for rational thinking using the standards of intellectual thinking, Implement a checklist for decisions using the elements of sound reasoning Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Critical thinking means taking control of your thoughts to see if they make sense and applying self-corrective thinking to reach the highest level of rational reasoning and fair-mindedness. We all know the consequences of unchecked and undisciplined thinking. Understand what critical thinkers do and know the three levels of thinking. We will help you to think fair, open-minded, unbiased, unprejudiced and work to overcome personal biases. Learning Objectives Explain the benefits of critical thinking, Identify the hazards of non-critical thinking, Evaluate three levels of thinkers, Apply 10 strategies for critical thinking Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals