1461 Team Leader courses

Leadership isn't just a title — it's a skillset. The Leadership and People Management: 8-in-1 Premium Online Courses Bundle gives you that skillset, designed to make you instantly appealing to employers across business, healthcare, government, customer service, and education. With key workplace tools such as: Equality and Diversity Problem Solving Communication Skills Operations Management Crisis Management Telephone Etiquette Online Meeting Management Self Motivation …you'll be hard to ignore in any job application or promotion track. 🚨 FOMO alert: These are the leadership skills employers wish more candidates had. 💡 Value-for-money alert: Get all 8 skills for the cost of a single course. Rated by learners — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Show employers that you don’t just manage tasks — you lead people. The bundle begins with equality and diversity — because leadership today starts with inclusion. Understanding equality and diversity is essential for hiring, managing, and team-building. Equality and diversity knowledge signals emotional intelligence and professionalism. Pair that with elite problem solving and you become the go-to in any crisis. Hiring managers love to see solid problem solving on CVs — especially when backed by real learning. Add in sharp communication skills and you're ready to lead. From performance reviews to team updates, communication skills are fundamental. Then there’s operations management — an in-demand role in logistics, business, healthcare, and nonprofits. Training in operations management signals big-picture thinking and process leadership. Let’s not forget crisis management. Your ability to showcase strategic crisis management skills speaks volumes during interviews and boardroom decision-making. Every workplace still uses phones — and telephone etiquette remains essential. Recruiters take note when you can deliver good impressions over the phone. Online meeting management is a 2025 must-have. Whether remote or hybrid, being able to manage virtual rooms, lead agendas, and maintain flow with online meeting management is key. Wrap it up with self motivation — the hidden trait of high performers. Your self motivation training tells employers that you take initiative, stay productive, and need no micromanagement. From equality and diversity to communication skills, and from operations management to self motivation, you’ll be equipped with the leadership profile today’s recruiters crave. ❓FAQ Q: What kinds of jobs can this help with? A: HR, team leadership, operations, administration, call centres, training, and executive roles — this bundle applies everywhere people are managed. Q: Do I need leadership experience? A: Not at all. If you’re aiming to get leadership experience, this is your first step. Q: Will employers value these 8 courses? A: Yes. From problem solving to telephone etiquette, each course represents a soft skill essential to today’s workforce.

In today's workplace, understanding and addressing sexual harassment is crucial to fostering a safe and respectful environment for everyone. Our comprehensive course on Sexual Harassment in the Workplace Awareness is designed to equip you with the knowledge and skills needed to recognize, prevent, and address sexual harassment effectively. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Sexual Harassment in the Workplace Awareness" course, learners will gain a clear understanding of what sexual harassment is and the different forms it can take. They will learn how to identify sexual harassment in their work environment and understand the importance of workplace policies and procedures designed to prevent and address it. The course will also teach effective strategies for dealing with sexual harassment, including how to support victims and handle complaints appropriately. By the end of the course, learners will be equipped with the knowledge and skills needed to contribute to a safe and respectful workplace. Course Curriculum Module 01: What Is Sexual Harassment Module 02: Types of Sexual Harassment Module 03: Recognising Sexual Harassment in the Workplace Module 04: Policies and Procedures Module 05: How to Deal with Sexual Harassment in the Workplace Learning Outcomes: Define sexual harassment in workplace contexts and scenarios. Identify various types of sexual harassment at work. Recognise signs of sexual harassment in workplace settings. Understand workplace policies and procedures addressing sexual harassment. Learn effective methods to handle workplace sexual harassment incidents. Promote a safe and respectful workplace environment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees seeking workplace safety knowledge. Managers needing harassment prevention strategies. HR professionals overseeing workplace conduct. Team leaders fostering respectful environments. Individuals enhancing workplace behaviour awareness. Career path Human Resources Manager Employee Relations Specialist Compliance Officer Workplace Safety Advisor Training and Development Coordinator Equality and Diversity Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's digital age, mastering the art of virtual interviewing is crucial for attracting and hiring top talent from anywhere in the world. Our Virtual Interviewing Training course is designed to equip you with the essential skills and knowledge to conduct seamless and effective virtual interviews. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Virtual Interviewing Training course is designed to teach you how to conduct successful virtual interviews. You will learn the basics of virtual interviewing and how to choose the right technology for your needs. The course covers essential preparation steps, ensuring you are ready and confident for the interview. You will gain insights from the interviewer's perspective, helping you to understand what to look for in candidates and how to assess their suitability. Additionally, you will learn strategies to attract and hire top talent. The course concludes with guidance on making final hiring decisions and effective onboarding processes. By the end of the course, you will be well-equipped to handle virtual interviews professionally and effectively, ensuring you find the best candidates for your organization. Course Curriculum Module 01: Introduction to the Course Module 02: An Introduction to Virtual Interviewing Module 03: Picking a Tech to Use Module 04: Interview Preparation Module 05: Interviewer's Perspective Module 06: Attract and Hire the Best Talents Module 07: Final Thoughts and Onboarding Learning Outcomes: Understand the basics of virtual interviewing techniques and best practices. Identify and select the appropriate technology for virtual interviews. Prepare effectively for conducting virtual interviews. Gain insight into the interviewer's perspective during virtual interviews. Learn strategies to attract and hire top talents. Implement effective onboarding practices for new hires. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hiring managers conducting virtual interviews. HR professionals transitioning to virtual recruitment. Recruitment consultants in online hiring processes. Team leaders responsible for virtual hiring. Business owners conducting virtual interviews. Career path Recruitment Specialist Human Resources Manager Talent Acquisition Coordinator Hiring Manager HR Consultant Recruitment Agency Staff Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Beyond vision and strategy, today's leaders must be able to think critically and make wise decisions in the fast-paced, intricate business environment. We hope to provide you with the skills and knowledge required to become a more capable leader through our "Critical Thinking Skills in Leadership" course. Embark on a thorough trip that improves your ability to solve problems, sharpens your judgment, and modifies your leadership style. Key Features: CPD Certified Developed by Specialist Lifetime Access Via this course, students will acquire critical thinking abilities that are necessary for leadership positions. They will examine the elements and advantages of critical thinking while developing their ability to effectively assess information. They will improve their ability to solve problems and learn how to approach problems from many viewpoints through logical and non-linear thinking tasks. Students will graduate with a thorough understanding of critical thinking and how it applies to leadership. They'll possess the skills necessary to critically evaluate events, decide wisely, and confidently adjust to shifting conditions. With the help of this curriculum, students will be able to incorporate different ways of thinking into their leadership approach, which will help them solve complicated issues quickly and provide their teams with innovative, clear leadership. Course Curriculum: Module 01: Components of Critical Thinking Module 02: Critical Thinking (II) Module 03: Critical Thinkers (I) Module 04: Benefits of Critical Thinking Module 05: Evaluate the Information Module 06: Logical Thinking Module 07: Non-Linear Thinking Module 08: Problem Solving Module 09: Changing Your Perspective Module 10: Putting It All Together Learning Outcomes Identify components critical for effective leadership through critical thinking skills. Apply logical and non-linear thinking techniques in leadership decision-making processes. Evaluate information critically for relevance and accuracy in leadership contexts. Solve complex problems using critical thinking strategies for effective leadership. Demonstrate ability to change perspectives for enhanced leadership decision-making. Integrate critical thinking skills into holistic leadership approaches effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders seeking to enhance decision-making skills. Professionals in managerial roles aiming for strategic leadership improvement. Individuals interested in developing critical thinking abilities for leadership. Team leaders looking to refine problem-solving approaches in leadership. Students pursuing leadership roles in various industries. Career path Management Consultant Project Manager Policy Analyst Business Development Manager Operations Director Human Resources Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's interconnected world, understanding and addressing unconscious biases is paramount for fostering inclusivity and diversity in all spheres, particularly in the workplace. The Unconscious Bias Online Training Course offers indispensable insights into recognizing, acknowledging, and mitigating biases that often go unnoticed but significantly impact decision-making processes. With modules covering the origins, types, and implications of unconscious biases, participants gain essential tools to navigate and challenge these biases effectively. Moreover, the Unconscious Bias Online Training course delves into strategies for avoiding biases at the workplace, exploring both individual and structural interventions. The relevance of this training cannot be overstated, especially in the UK job market, where employers increasingly prioritize diversity and inclusivity initiatives. Enrollees can anticipate lucrative job opportunities, with salaries ranging from £35,000 to £50,000 annually. Beyond career prospects, mastering unconscious bias management enhances workplace dynamics, fosters innovation, and promotes fairer outcomes for all. To stay ahead in today's evolving professional landscape, enroll in this course to gain invaluable knowledge and skills in addressing unconscious biases effectively. Key Features: CPD Certified Unconscious Bias Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Unconscious Bias Module 02: Bias: Origins Module 03: Types of Unconscious Biases in the Workplace Module 04: Avoiding the Unconscious Biases at Workplace Module 05: Biases and Perception Module 06: Individual and Structural Interventions Learning Outcomes: Recognize and mitigate unconscious biases influencing workplace dynamics for inclusivity. Identify origins of biases and their impact on workplace interactions. Analyze various types of unconscious biases prevalent in professional environments. Implement strategies to avoid unconscious biases in day-to-day workplace scenarios. Understand the correlation between biases and perception in organisational contexts. Evaluate effectiveness of individual and structural interventions in bias mitigation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Unconscious Bias Online Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Unconscious Bias Online Training. Moreover, this course is ideal for: Managers seeking inclusive workplace cultures. HR professionals aiming for unbiased recruitment and policies. Team leaders fostering diverse and equitable team environments. Employees committed to fostering a fair and inclusive workplace. Business owners prioritising diversity and equity in their organisations. Requirements There are no requirements needed to enrol into this Unconscious Bias Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Unconscious Bias Online Training course. Career path After finishing this Unconscious Bias Online Training course you will have multiple job opportunities waiting for you. Diversity and Inclusion Officer - £30K to 45K/year. Human Resources Manager - £35K to 55K/year. Organisational Development Consultant - £40K to 65K/year. Training and Development Specialist - £25K to 40K/year. Equality, Diversity, and Inclusion Advisor - £28K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.