Booking options
£34.95
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Contact Management: Managing Customer Expectations
By Chart Learning Solutions
(9)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
14 minutes
All levels
Description
Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's.
Learning Objectives
Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Course Content
- Contact Management: Managing Customer Expectations
About The Provider
Chart Learning Solutions is a performance improvement company through online learning. We develop people in Leadership, Sales, Customer Service and Team Performance. We do this through our Assessments, Online learning with peer to peer and virtual group coaching.
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