34374 OV courses

Target Audience Business professionals, leaders & executives aiming to develop their awareness of, and connection to self and others in complex or ambiguous contexts. Duration 1 Day Course Overview Adaptive social and emotional skills enable individuals to build social connections and regulate their emotions effectively in order to work well with others in an evolving organisational context. This involves strengthening emotional intelligence and shifting their mindset to become open, collaborative and focussed on forming value-driving partnerships. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Exploring your own Emotional Intelligence Identifying common ground Gaining trust, respect and commitment Applying assertive techniques to manage and resolve conflicts

Course Overview When navigating unchartered waters, not everything will go as planned. Resilience is required to face adversity and manage setbacks. The resilience course helps individuals and teams develop the ability to recover quickly from setbacks, adjust to changing as well as ambiguous circumstances and apply a continuous improvement mindset when facing adversity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify your emotional state during moments of challenge -Apply techniques to manage stress and fear -Build coping mechanisms to strengthen resilience -Apply continuous improvement techniques to adapt and grow Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to strengthen their resilience as they navigate or lead change.

Course Overview This course equips individuals with a framework and toolkit to analyse information, identify patterns, and draw logical conclusions based on that information, using both qualitative and quantitative methods. It is an important skill that enables individuals to make sense of complex information and problems and hence make informed decisions. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify the decisions that you or your team are making that require an evidence-based approach -Apply a quantitative analysis technique to draw insights and conclusions -Apply a qualitative analysis technique to draw insights and conclusions -Synthesis and present your findings Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to sharpen their analytical thinking skills.

Course Overview Systems thinking is a powerful discipline that shifts the perspective of business professionals towards a more holistic, systems view. It then empowers them with tools and techniques to identify constraints and root causes and use sophisticated analysis and logical problem-solving techniques to develop and implement optimized solutions that result in the largest gains. The systems thinking course is co-designed by a specialist who has written books, taught on the subject and been applying systems thinking within organisations for decades, together with a Doctoral level learning design expert. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Define the goal and boundary of the system you operate within -Use logical structures to break down the problem to be solved -Identify the constraints using TOC and apply optimization techniques -Solve a difficult problem using a conflict resolution technique -Plan the steps to embed and uplift your business solution Format F2F or Virtual Delivery Mode Closed Cohort Duration 1 Day Target Audience Business professionals, leaders & executives looking to create positive systemic change.

Course Overview The ability for an organisation to adapt and innovate is reliant on the capacity of individuals to leverage design practices and innovation techniques that focus on optimizing for the humans who will use the solutions. This course addresses all the above explicitly. Designed by Learning Designers who have been practicing specific context set Design Thinking principles for learning, for almost 30 years together with Doctoral level learning qualifications. This course goes beyond the theory and provides practical methods and frameworks that you can apply back in the workplace. All specific to and designed for Business Professionals. Key Outcomes -Focus in on solving the actual problem by clarifying the scope and drivers -Define your audience and their needs better using design thinking techniques -Apply research methods to gather information on business problems in context -Develop hypothesis and use ideation brainstorming techniques to innovate -Build a concept or prototype and test it based on your hypothesis Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who wish to use a structured design thinking approach to build innovative human-centric solutions.

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace. Duration 1 Day Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply a structured conflict management framework to effectively handle conflicts in the workplace. Identify the root causes of conflict and understand different conflict management styles. Apply communication strategies to de-escalate and resolve conflicts. Foster a positive work environment by managing conflicts constructively.

Course Overview Problem solving is a critical skill for individuals because it allows them to identify and resolve complex and ambiguous issues that may be hindering their success. This course will provide individuals with a structured and collaborative approach to solving problems that draws upon the disciplines and skills within the Adaptive Organisation Framework, such as design thinking, systems thinking, analytical thinking and more. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Examine the problem landscape, scope and constraints -Identify the core actors, their goals & pain points -Research the current state issues using data-driven methods and qualitative inquiry -Identify the root cause of the problem -Defining and evaluating solutions Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively solve problems in complex or ambiguous contexts.

Course Overview To maximise the impact of any business function, it is critical to effectively measure and evaluate the success of the capabilities delivered. Business units can optimize their value by implementing analytical techniques that align with the organizational goals and leverage data-driven decisions to maximise return on investment. This course introduces analytics for business teams. It is designed by a specialist who not only has a PhD in mathematics but has written both tertiary and industry courses in this space and has decades of experience as a learning professional. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Describe the power and limitations of analytics -Define your current metrics and their relative level of maturity in aligning with business outcomes -Critique and apply methods for evaluation and assessment of business outcomes -Analyse and present the results and insights of an analysis -Identify opportunities for improvement Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who wish to use analytics to measure and improve their solutions against business objectives.

Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments. Duration 1 Day Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the fundamental principles and impacts of environmental sustainability. Identify the benefits and challenges of implementing sustainable practices in business. Develop and prioritise strategies for reducing environmental footprints in various industries. Integrate sustainability into business strategy and operations, including conducting a business benefits analysis.