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180 Courses in Belfast

Conflict Management 1 Day Training in Belfast

By Mangates

Conflict Management 1 Day Training in Belfast

Conflict Management 1 Day Training in Belfast
Delivered In-Person + more
£595 to £795

Managing Difficult Conversations.

By The Leadership Wizard

Difficult Conversations

Managing Difficult Conversations.
Delivered In-Person in West Lothian or UK WideFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Belfast

By Mangates

Customer Service Essentials 1 Day Training in Belfast

Boost Customer Satisfaction: Join us 1 Day Training in Belfast
Delivered In-Person + more
£595 to £795

Building Better Careers with Soft Skills: 1-Day Workshop in Belfast

By Mangates

10 Soft Skills You Need 1 Day Training in Belfast

Building Better Careers with Soft Skills: 1-Day Workshop in Belfast
Delivered In-Person + more
£595 to £795

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Dealing with Difficult Situations with Confidence
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Essential Management Skills 1 Day Workshop in Belfast

By Mangates

Essential Management Skills 1 Day Workshop in Belfast

Essential Management Skills 1 Day Workshop in Belfast
Delivered In-Person + more
£595 to £795

Breaking Bad News

By M&K Update Ltd

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Breaking Bad News
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Manager Management 1 Day Training Belfast

5.0(1)

By Mangates

Manager Management 1 Day Training in Belfast

Manager Management 1 Day Training Belfast
Delivered In-Person + more
£595 to £795

Change Management - Change Matters 1 Day Training in Belfast

By Mangates

Change Management - Change Matters 1 Day Training in Belfast

Change Management - Change Matters 1 Day Training in Belfast
Delivered In-Person + more
£595 to £795