Description

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.

This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.

Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:

Module OneSelf Awareness

Attitude towards challenges - self-resilience

Going into a challenging scenario - how to prepare

Recognising the signs of contention

Giving feedback constructively

Module TwoHaving Difficult Conversations with Confidence

Behaviour labelling - preparing the approach

Assertiveness techniques

Dealing with a difficult issue focussing on behaviour & consequences

Keeping objective and professional throughout

Module ThreeExamining Your Preferred Communication Style

Recognising the different communication styles

Analysing your preferred style - Paradigm FitIn Profiler review

Identifying the most appropriate situations for each style

Module FourHelpful Interpersonal Skills

Effective questioning techniques

Active listening

Body language

Recognising and dealing with behaviours

Displaying and creating positive attitudes

Remaining Assertive and in control

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Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

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