11913 Guide courses

Course Overview Business etiquette refers to the set of manners and behaviors that are accepted or required in a professional setting. This course equips learners to contribute to their organisation in a highly professional and mutually respectful manner, using effective communication methods that scaffold positive relationships and facilitate productivity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the importance of business etiquette -Demonstrate the ability to communicate professionally across all modes -Participate in and run meetings that are effective and professional -Consider multi-cultural and other aspects of diversity during communication Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Early career business professionals, graduates or anyone aiming to behave, communicate and orient themselves appropriately in professional settings.

Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate fully in the mentoring program and meet the expections of mentees. -Build a strong relationship with your mentor. -Optimise the value from development-focused conversations and activities with your mentor. -Collaboratively develop action plans, and grow through their implementation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals, leaders & executives who are undertaking menteeship as part of their personal and professional development.

Course Overview Team building and collaboration involves strengthening team participation by forming bonds and connections that enable the most productive approaches to working together as a group to achieve a common goal. By operating effectively within a team, employees will be more efficient and productive in their collaboration, leading to stronger relationships, satisfaction and overall success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate in high-performing teams -Define your role and responsibilities within a team -Explore and work towards common goals -Give and receive feedback productively -Manage any conflicts that may arise -Develop productive relationships and seek support as needed Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Business professionals, leaders & executives aiming to participate effectively with a group of people towards an outcome.

Course Overview Project management is a fundamental skill that drives the successful execution of initiatives and the achievement of organisational goals. This course offers a structured approach to managing projects, emphasising planning, resource allocation, and risk management to ensure project success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply the fundamental principles of project management. -Define project goals, objectives, and deliverables, and create a high-level scope that aligns with strategy and stakeholder expectations. -Develop comprehensive project plans, including timelines, resource allocation and budgeting. -Implement project execution strategies. -Evaluate project outcomes, and document lessons learned to improve future projects. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who are taking on project responsibilities as project coordinators or project managers.

Course Overview This course equips individuals with a framework and toolkit to analyse information, identify patterns, and draw logical conclusions based on that information, using both qualitative and quantitative methods. It is an important skill that enables individuals to make sense of complex information and problems and hence make informed decisions. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify the decisions that you or your team are making that require an evidence-based approach -Apply a quantitative analysis technique to draw insights and conclusions -Apply a qualitative analysis technique to draw insights and conclusions -Synthesis and present your findings Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to sharpen their analytical thinking skills.

Course Overview This course is designed to help executives and top-level leaders effectively work with management and teams to bring their organisational vision to life. The course focuses on aligning teams, fostering shared ownership, communicating the vision effectively, overcoming challenges, and ensuring accountability throughout the execution process. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Align management and teams with the organisational vision while fostering a culture of shared ownership. -Communicate the vision effectively and plan its execution across the organisation. -Overcome common challenges in executing the vision collaboratively. -Ensure accountability and drive continuous improvement in vision execution. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Managers, senior business leaders and entrepreneurs, who are aiming to effectively align management and teams with their organisational vision.

Chapter Novels and Creative Writing English Bootcamp: Charlotte's Web

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview This course is designed to help participants develop and refine their presentation skills. Through practical exercises and real-time feedback, participants will learn how to effectively identify audience needs, structure and deliver engaging presentations. In addition, participants will explore how to use visual aids and maintain audience engagement throughout their presentations. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify the needs of different audiences. -Structure a clear and compelling presentation. -Use visual aids to enhance the impact of their message. -Engage the audience effectively and manage their attention throughout the presentation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience This course is ideal for professionals across all levels and industries who need to improve the quality of impact of their presentations by honing their presentation-preparatory and delivery skills.

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.