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915 Design courses in Dorking

Turning conflict into collaboration

By Underscore Group

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Turning conflict into collaboration
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Business Partnering

By Underscore Group

Learn the skills and mindset to become a business partner, align your expertise with the organisational goals, drive growth, and shape the future of your company. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to understand the role of Business Partnering and the key skills needed to be successful in the role. The course is designed specifically to give you an opportunity to explore the role and test a range of techniques to improve your strategic working as well as your influencing and relationship building skills. This course is aimed at individuals who work cross-functionally and with other people to achieve business results and is particularly helpful for those who engage frequently with senior managers and executives. Objectives  By the end of the course you will be able to: Describe the role of Business Partner and the benefit to the business Develop stronger engagement with all internal and external stakeholders Influence without authority Build positive relationships Handle robust conversations Be forward thinking, not reactive Act as a change agent Communicate with confidence and credibility Content Understanding the role of the Business Partner What is Business Partnering from an individual, departmental and business view Using a psychometric test to look at where your strengths are and how you can use them effectively in the role Developing Relationships Creating a powerful first impression. Communication skills Understanding different communication styles Being more proactive in developing key relationships Stakeholder engagement Presenting ideas in a confident and articulate way Understanding and developing trust Connecting with people Networking Influencing and Negotiating Influencing and persuading others Dealing with conflict and difficult conversations Becoming a trusted advisor/Business Partner Advanced questioning skills and techniques to get to the root of a problem Strategic Thinking Develop the mind-set and strategic capability to play a more proactive leading role in the business

Business Partnering
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Handling challenging conversations

By Underscore Group

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Handling challenging conversations
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Project Risk Management

By Underscore Group

Understand the needs and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks. Course overview Duration: 2 day (13 hours) Our Project Risk Management course addresses risk management throughout the project lifecycle. This course is designed for project staff, including project leaders, sponsors, project team members, support staff and functional staff involved in project activity. The workshop is especially suited to teams working on bids, feasibility and project start up. The workshop covers the need and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks, human behavioural factors affecting risk management performance, and organisational interfaces and governance requirements. Objectives  By the end of the course you will be able to: Describe success factors and benefits arising from effective risk management Explain human behaviour factors affecting risk management Establish the project context and conduct an initial risk assessment Define an appropriate strategy and produce a risk management plan Define risk identification strategies and apply appropriate identification methods Identify and record important risk information including ownership Establish risk probability and impact levels; produce probability impact charts and severity time charts Establish exposure levels and contingency requirements Explain the principles of quantitative analysis Define and evaluate response options Implement effective risk management process control Content Principles of risk management Terminology Purpose Success factors Benefits and overall process Human factors that impact on risk management Initiate Analyse and determine context factors relevant to risk management Develop a robust risk management strategy for the life of the project How to conduct an initial risk assessment and define an outline strategy Identification Development of a risk identification strategy Appropriate methods and their strengths and weaknesse Determine an appropriate strategy and identify risks in a given case study Animating text Slide titles Bullet points Applying animation to Slide Master Assessment Methods commonly used for assessing and prioritising risks Evaluating exposure and contingency requirement Demonstration of quantitative methods and exercises to assess risks and contingency levels Planning and implementing responses Appropriate methods for responding to risks Defining implementation and control plans Assigning ownership Defining appropriate plans Conducting net benefits analysis and examining effectiveness Manage process Organisational interfaces and specific requirements to ensure appropriate controls Improvements and compliance with governance requirements

Project Risk Management
Delivered In-Person in HorshamFlexible Dates
Price on Enquiry

Project Planning and Control

By Underscore Group

Learn how to use Microsoft Project to create and resource robust project plans and how to maintain and track throughout the project lifecycle. Course overview Duration: 1 day (6.5 hours) Our Project Planning and Control course gives you the essential skills to use Microsoft Project to build, resource and monitor project schedules. It looks at initial setup, building plans, using a work breakdown structure and managing resources through to baselining and progressing your schedule. This course is designed for new or existing users of Microsoft Project, and no previous experience of Project is required. Knowledge of planning techniques would be an advantage. Objectives  By the end of the course you will be able to: Create project schedules Build a Work Breakdown Structure Create relationships Set baselines Manage resources Set deadlines and task properties Print and report on your project Update and track project schedules Content Creating a new project Project defaults Project start date Setting default hours per day/week Setting daily working times Project timeline Building a project Creating a work breakdown structure Adding tasks and durations Estimated durations Setting milestones Recurring tasks Linking, Baselining and Resourcing Setting start dates and dependencies Task Inspector Resourcing Assigning resources Filtering available resources Baseline Setting a baseline Removing a baseline Managing resources Resource properties Dealing with over allocations Tasking information Constraint dates Setting deadline Assigning task specific calendars Task types Updating your project Completing work Completing work per resource Updating tasks Updating the project Rescheduling work Change highlighting Printing and reporting Setup and Printing Visual reports Using the Timeline Creating Dashboard reports

Project Planning and Control
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Nodes and Links Project Insights and Managing Risk

By Underscore Group

Learn how to use this innovative tool to analyse and validate your schedule, to add and model uncertainty and risk and to work with updated plans to compare project progress. Course overview Duration: 1 day (6.5 hours) This course looks at the powerful features of Nodes and Links. It looks at analysing and validating your schedule, adding uncertainty and risk and working with updated plans to compare project progress. Hands on practice will be gained throughout the course to ensure you can confidentially put your new skills into practice back in the workplace. This course is designed for new users of Nodes and links, no previous experience is required. You should however be familiar with risk management processes and terminology. Objectives  By the end of the course you will be able to: Import and validate plans Analyse and review plans Add and model uncertainty Add and model risk Load updated schedules Re run analysis on updated schedules Content Validating your plan Importing a baseline plan Running a health check Analysing the results Reviewing the plan Analysing critical paths Reviewing activities Reviewing resources Adding Uncertainty Setting uncertainty templates Distributions Adding uncertainty Using Inherit Using AI Reviewing activity distributions Modelling Uncertainty Running the Analysis Reviewing the results Reviewing activity results Risk Drivers Filtering for activities Setting up the Risk Register Setting Risk Templates Adding Risks to the Risk Register Independent vs Dependant Events Setting Probability and Impact Modelling Uncertainty and Risk Mapping risks to activities Running the Analysis Reviewing the results Updated Plans Importing a new plan version Comparing plans Tracking progress Trend analysis Analysing Updated Plans Using updated plans Synchronising uncertainly and risk Rerunning analysis

Nodes and Links Project Insights and Managing Risk
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Project Advanced Planning and Control

By Underscore Group

Look at some of the more advanced planning features available in Project. Course overview Duration: 1 day (6.5 hours) Our Project – Advanced Planning and Control course looks at advanced planning and resourcing techniques in Microsoft Project and how to customise your schedule to give better visibility and flexibility. The course is designed for experienced users of Project who have attended our Project Planning and Control introduction course or have equivalent knowledge. You must be confident using Project to build and resource schedules and create task dependencies. Objectives  By the end of the course you will be able to: Work with different types of task Amend resource load on a task Work with multiple resource rates Create custom tables Add custom fields Create calculated fields Add drop down lists in fields Filter and extract information Create new views Export information Content Advanced planning techniques Splitting tasks Task types Spreading work across activities Advanced resourcing techniques Resource types Assignment views Effective dates Work contours Overtime work Using multiple resource rates Creating custom tables Customising tables Adding fields Creating custom fields Adding text, number, date and time fields Using flag fields Defining pick lists Renaming custom fields Creating calculated fields Creating formulas Using graphical indicators Uploading and tracking progress Completing work Completing work per resource Updating tasks Updating the project Working with the status date Rescheduling work Viewing baseline against schedule Project overview statistics Working with filters Building standard filters Building interactive filters Task and resource filters Using highlight filters Creating custom views Creating customised views Customising text styles Using grouping techniques Exporting information Exporting to Excel

Project Advanced Planning and Control
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Influencing and Decision Making

By Underscore Group

Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to use influencing and decision making techniques. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques. The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions. Objectives By the end of the course you will be able to: Utilise a variety of new techniques to enhance your influencing skills Recognise the impact of non-verbal communication and use it to enhance influencing behaviours Use language skills necessary to get your message across in an influential way Apply different techniques for dealing with aggression Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use Perception, Bias, Decision Making and Judgement Understand personal preferences and approaches to Decision Making Speed read others approach to decision making Apply Mindsets, Skillsets and Toolsets for decision making Content What is influencing? Sources of power Influencing skills Choosing the right approach Developing Skills Communication skills – the language of influence Different influencing techniques and when to use them Having the confidence to challenge Dealing with confrontation and challenges in a confident manner The Decision Lifecycle – Personal Preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to Decision Making Understand the impact of Perception, Bias and judgement in decision making Speed reading others approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making - VUCA The Cynefin Framework – decision making in complex situations Understanding which business context, you operate in – simple, complicated, complex or chaotic Understanding how to decide in complexity Practical Practical exercises Case studies Personal action planning

Influencing and Decision Making
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Microsoft Word - Document Production Part 1

By Underscore Group

Learn all the quick tips and tricks you didn’t know about in Word and how to properly setup new documents. Course overview Duration: 1 day (6.5 hours) Our Word Document Production (Part 1) course shows you how Word was designed to be used and demonstrates the powerful tools available. This course will enable you to originate professional documents with ease, ensuring that modifications are quick and uncomplicated. It looks at some of the common frustrations and how to avoid them. This course is aimed at existing Word users who want to get the best out of the package Objectives  By the end of the course you will be able to: Customise Word Use different Word views Use line, paragraph and page breaks correctly Set indents and tabs Use styles for easy formatting Work with section breaks Work with automatic correction features Insert and modify tables Content Word setup Using different views Customising the status bar Customising the Quick Access bar and Ribbon Document setup Using the Navigation Pane Using Show / Hide Line vs paragraph breaks Using page break Using the ruler Setting indents and tabs The different types of indent Using dot leader tab Bullets and numbering Working with simple numbered and bulleted lists Sorting lists Working with multi level lists Styles The importance of styles Creating, amending and applying Character Styles Amending and applying Paragraph Styles Setting bullet point styles Using the Style Inspector Reorganising a document Using Outline View Promoting and demoting headings Displaying Styles names in Draft and Outline views Page and number fomatting Section vs page breaks Setting page orientation Setting page margins Displaying page border Automatic corrections Working with Quick Parts Setting autocorrect options Autoformat while typing Creating simple tables Inserting or drawing a table Modifying table formatting Adding rows and columns Changing row heights and column widths

Microsoft Word - Document Production Part 1
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Powerpoint Professional Presentations

By Underscore Group

Learn the proper way to use PowerPoint and the background features that can make a real difference. Course overview Duration: 1 day (6.5 hours) Our PowerPoint – Professional Presentations course looks at creating professional, business focussed presentations quickly and easily. It ensures delegates are aware of the key concepts in using the tool such as slide masters and by the end of the day you will be able to create and run high quality presentations. This course is designed for new and existing users of PowerPoint who want to get the best out of the tool. Objectives  By the end of the course you will be able to: Create a new presentation Amend the slide master/template Create text slides Animate text on slides Insert pictures and objects Set object animation Insert and work with SmartArt Create charts Run a presentation Content Creating a new presentation Creating a new presentation from a template Using your company template Changing slide layouts Copying, deleting and inserting slides Using the slide master Modifying the Slide Master Using Slide layouts Multiple Slide Masters Slide dates, footers and numbers Creating text slides Working with bullet points Setting spacing Changing text and bullet styles Using Outline view Text animation on a slide Slide titles Bullet points Applying animation to the Slide Master Animating text Slide titles Bullet points Applying animation to Slide Master Drill Down vs Drill Through Review of drill down Creating drill through pages Using drill through Inserting and working with pictures Inserting pictures Inserting online pictures Formatting pictures Adding Drawings Inserting lines and shapes Using Quick Styles Selecting and grouping objects Aligning and positioning objects Add text to a shape Duplicating objects Object animation Simple object animations Working with SmartArt Inserting SmartArt Graphics SmartArt formatting Converting text to SmartArt Inserting charts Creating a slide with a graph Changing chart types Setting chart options Graph animations Presenting your presentation Slide show settings Using Presenter view Using the PowerPoint viewer Slide show presentation tips

Powerpoint Professional Presentations
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry