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39 Dealing With Difficult Customers courses delivered Live Online
Negotiation Skills
By Mpi Learning - Professional Learning And Development Provider
This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.
Successfully Managing and Exceeding Your Customers' Expectations
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Delivering Exceptional Customer Service on a Consistent Basis
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
Managers: Keeping an Exceptional Level of Customer Service Within Your Team
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
All You Need to Know About Complaints Handling and Managing Difficult Clients
By Beyond Satisfaction - Customer service Training
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
Managing Conflict
By Mpi Learning - Professional Learning And Development Provider
The ability to effectively manage conflict is a core competency in the 21st-century workplace.
An Introduction to Emotional Intelligence (EI) (£395 total for the half-day course for up to 12 participants)
By Buon Consultancy
Emotional Intelligence Training
Customer Service Essentials in Healthcare
By M&K Update Ltd
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
This 2 hour digital training session is CPD accredited. It utilises lived experience and a filmed version of our acclaimed theatre production MOCKINGBIRD HIGH - a compelling and lyrical account of the devastating impact of domestic abuse on two teenage children and their mother. Plus interactive activities, group discussion to explore the relevance to your work practice and a support pdf.
