65657 Courses

Target Audience Mid- to senior-level managers, team leaders, and executives who are responsible for performance management and seek to enhance their coaching skills to drive both individual and team success. Duration 1 Day Course Overview This course equips leaders with the skills and mindset to effectively manage and coach performance in their teams, using an appreciative and strengths-based approach rooted in Positive Organizational Scholarship. Leaders will learn how to foster high performance, address underperformance constructively, and promote continuous improvement. By leveraging the Leadership Tension Lens, participants will navigate the challenges of balancing individual and team performance with organizational goals, while maintaining a culture of positivity, resilience, and growth. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define Role of Performance Coaching in Leadership: Shifting from Supervision to Empowerment Apply Positive Organizational Scholarship: An Appreciative Framework for Performance Coaching Aligning Individual and Team Performance with Organizational Vision Apply Tailored Coaching to Individual Strengths and Development Needs Define a Culture of High Performance: Leading by Example and Setting the Tone Embed a culture of feedback and Continuous Improvement

Target Audience Business professionals, leaders & executives aiming to develop their awareness of, and connection to self and others in complex or ambiguous contexts. Duration 1 Day Course Overview Adaptive social and emotional skills enable individuals to build social connections and regulate their emotions effectively in order to work well with others in an evolving organisational context. This involves strengthening emotional intelligence and shifting their mindset to become open, collaborative and focussed on forming value-driving partnerships. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Exploring your own Emotional Intelligence Identifying common ground Gaining trust, respect and commitment Applying assertive techniques to manage and resolve conflicts

Course Overview The adaptive leadership course focuses on helping leaders within organisations to navigate complex and uncertain situations, often involving significant change, by effectively applying and mobilising the disciplines, competencies and skills within the Adaptive Organisation Framework. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the current organizational challenges that require adaptability -Describe the core disciplines, competencies and skills of the adaptive organization framework -Identify the relative strengths and weaknesses of their team in terms of adaptability -Build a roadmap to uplift adaptability within a department or team Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Leaders & executives aiming to uplift adaptability as a capability within their departments or teams.

Course Overview Organisational skills refer to the ability to effectively plan, organize, and manage one's time, tasks, and resources in order to achieve specific goals. We introduce a post-agile approach that leverages the benefits of the agile methodology whilst addressing its limitations. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Analyse current habits and routines -Prioritise time schedule and daily tasks -Optimise communications to increase focus and productivity -Use effective planning tools to regularly plan and prioritise tasks and projects Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to enhance their personal effectiveness by developing their self organisational skills

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Course Overview Systems thinking is a powerful discipline that shifts the perspective of business professionals towards a more holistic, systems view. It then empowers them with tools and techniques to identify constraints and root causes and use sophisticated analysis and logical problem-solving techniques to develop and implement optimized solutions that result in the largest gains. The systems thinking course is co-designed by a specialist who has written books, taught on the subject and been applying systems thinking within organisations for decades, together with a Doctoral level learning design expert. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Define the goal and boundary of the system you operate within -Use logical structures to break down the problem to be solved -Identify the constraints using TOC and apply optimization techniques -Solve a difficult problem using a conflict resolution technique -Plan the steps to embed and uplift your business solution Format F2F or Virtual Delivery Mode Closed Cohort Duration 1 Day Target Audience Business professionals, leaders & executives looking to create positive systemic change.

Course Overview When navigating unchartered waters, not everything will go as planned. Resilience is required to face adversity and manage setbacks. The resilience course helps individuals and teams develop the ability to recover quickly from setbacks, adjust to changing as well as ambiguous circumstances and apply a continuous improvement mindset when facing adversity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify your emotional state during moments of challenge -Apply techniques to manage stress and fear -Build coping mechanisms to strengthen resilience -Apply continuous improvement techniques to adapt and grow Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to strengthen their resilience as they navigate or lead change.

Target Audience Business professionals, leaders & executives aiming to participate effectively with a group of people towards an outcome. Duration 1 Day Course Overview Team building and collaboration involves strengthening team participation by forming bonds and connections that enable the most productive approaches to working together as a group to achieve a common goal. By operating effectively within a team, employees will be more efficient and productive in their collaboration, leading to stronger relationships, satisfaction and overall success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Participate in high-performing teams Define your role and responsibilities within a team Explore and work towards common goals Give and receive feedback productively Manage any conflicts that may arise Develop productive relationships and seek support as needed

Course Overview Business has become inextricably linked to and synonymous with technology, its power resulting in redefining how we work. Increasing reliance on technology translates to ever increasing productivity expectations that require us to be current and future thinking, in order to stay ahead. AI is required to turbo-charge the productivity of professionals across multiple facets, including analysis, decision-making, creativity, and communication. This one-day immersive course is designed to equip professionals in any organization with the knowledge and skills to unlock the power of AI tools and techniques, responsibly, accurately, and meaningfully. Participants will learn what AI is and what it isn't, how to use it, when to use it, and when not to, and explore some practical examples of how they can benefit from it. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Grasp fundamental AI concepts and their applications in various industries. -Use AI tools to analyze data, conduct research, and make informed decisions. -Leverage AI for creative content generation and develop innovative models and frameworks. -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Individual contributors from any industry who are looking to leverage AI to boost their productivity. Whether you are in marketing, finance, human resources, operations, or any other field, this course will provide you with actionable insights and tools to enhance your work processes.

Target Audience Mentors of business professionals, leaders & executives who are undertaking personal and professional development. Duration 3hrs Course Overview This course is designed to equip mentors to effectively guide their mentees through their development program. It provides mentors with insights into the mentoring program structure, expectations of mentors and mentees, and techniques for fostering a constructive and development-focused relationship. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Follow the structure and meet the objectives of the organisation’s mentoring program. Apply effective strategies for building a productive mentoring relationship. Confidently facilitate development-focused conversations and activities. Support mentees in creating and implementing action plans.