Terms & Conditions

Everything you need to know about the ins and outs and small print of all our products and services.

Payment

Payment must be made in full 14 days in advance of the training date where costs are not paid at the time of booking. We reserve the right to reallocate the course place to another delegate/ client if fees are not paid in time.

Promotional and Discount Codes

Please ensure that any promotional and discount codes are applied to your purchase before finalising your payment option. These codes cannot be added to your purchase later.

Confirmation of your booking

Your place is confirmed when we receive your booking via Cademy at which stage our terms and conditions will apply and you are liable for payment of the fees.

If you book your training course online, you will receive an automatic confirmation email. Please check the details of the booking are correct and if you would like to make any amendments to your booking, please contact sales@chcaretraining or call 0798 999 5180.

If you do not receive a confirmation email, please check your Junk mailbox first and contact sales@chcaretraining or call 0798 999 5180.

Attendees are expected to attend a course in its entirety, joining a course part way through the day will only be allowed in exceptional circumstances, at the discretion of the course trainer. If an attendee leaves a course, another person cannot take the place and under these circumstances there will be no transfer to the next date.

Course dates, venues and postponement

CH Care Training reserves the right to change or cancel course dates, times or venue without liability. Every effort will be made to give as much advance notice as possible, and attendees will be contacted via the email address given at the time of booking. If the attendee cannot make the altered dates or venue the fee will be credited to their account to use against a future course, or if requested a refund of those fees made.

CH Care Training recommends that attendees do not book travel or any other arrangements until 14 days before a course start date.

Any travel or other costs incurred for arrangements made before 14 days are entirely the attendee’s responsibility and CH Care Training does not accept any liability for reimbursement of any costs incurred by attendees.

We cannot offer refunds for cancellations due to circumstances outside our control, including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other consequential damages or costs incurred.

Course outlines

To ensure course content is of the most relevance and latest best practice, CH Care Training reserves the right to change course content and/or trainer at any time.

Language skills

To ensure our attendees are not placed at a disadvantage they should have a good command of written and spoken English.

Other terms

CH Care Training does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.

CH Care Training reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.

Change or cancel your booking.

If within 24 hours of making your booking you find that you need to cancel or amend the place, please contact colin@chcaretraining.co.uk or call 0798 999 5180 to request an amendment/cancellation.

Substituting your place for another colleague/person

At any stage after the booking is made, if you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge. Please email your request to sales@ageukhw.org.uk and once we have received your request, we will send a new confirmation email to the new delegate, whilst sending the invoice to the appropriate person.

Transferring courses (changing dates)

To request a change of training date please email sales@chcaretraining.co.uk and we will contact you to advise whether this is possible. There will be a 10% admin charge when requesting a date change with further charges for further date changes. This fee must be paid in order to secure the new training date.

Cancelling courses

If you are not able to attend your course or wish to cancel and you do not wish to transfer to an alternative date in the future, the following charges will apply:

21+ working days prior to the event – 10%

11-20 working days prior to the event – 25%

6-10 working days -50%

1-5 working days- 75%

Non-attendance on the day – 100%

To cancel please email your full booking details to sales@chcaretraining.co.uk and a member of the team will contact you. Verbal cancellations will not be accepted.

In exceptional circumstances these fees may be reduced or waived at the discretion of the Services Manager. In these circumstances, email sales@chcaretraining.co.uk giving full details of why you were unable to attend enclosing any supporting documentation.

Ways to Pay

Your event may be priced per session or per day.

To find out the prices for each event please check the event information https://chcaretraining/cademy.co.uk.

When placing your booking, you can request an invoice, or pay using a credit or debit card.

Payment must be made in full no later than 14 working days prior to the start of the event. Where a booking is made fewer than 14 days before the start date of the event payment must be made in full.

Certificate replacement

A charge of £2 per certificate will be applied for replacement of/ repeat issue of certificates. We cannot re-issue certificates for training courses that were run more than 12 months before the date of the request for re-issue.

Specific requirements

Email sales@chcaretraining.co.uk or call 0798 999 5180 to tell us about any specific requirements you may have for your training course or event, so that we can ensure your needs are provided for on the day.

Data protection and Privacy Policy

GDPR

CH Care Training is fully GDPR compliant.

How we are complying is laid out in our policies and procedures which you can access here:

https://www.chcaretraining/about-us/privacy/

If you purchase products or services from us, we will process your data on a contractual basis. If we choose to contact you about related products and services that we think may be helpful to you, it will be on a legitimate interest basis.