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Sales: Psychology of Customers Course

By Training Express

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£12

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Highlights

On-Demand course
1 hour
All levels

Description

Sales: Psychology of Customers course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Sales: Psychology of Customers course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Sales: Psychology of Customers Course :

Accredited by CPD

Instant e-certificate

Fully online, interactive course with audio voiceover

Developed by qualified professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

*** Additional Gifts ***

Life Coaching Course

Course Curriculum

The detailed curriculum outline of our Sales: Psychology of Customers course is as follows:

***Sales: Psychology of Customers***

Introduction

Promotional video

Introduction

Don't buy this unless

What are we, if not salespeople?

Good and bad salespeople

Commercial realities

Dysfunctional selling has led to dysfunctional buying

Who is your 'Avatar'?

Your customer's journey

Introducing A.S.K - concentrating on 'A' for ATTRACT.

Section 2 lecture 1: Introduction to ASK

Section 2 Lecture 2: The Marketing Function

S2 L3 The Hunter

S2 L4 Referrals

S2 L5 How your marketing 'lands' with your customer

S2 L6 Leveraging your contacts

Section 3 The 'S' of A.S.K. - SERVING

S3 L1

S3 L2 The Decision Making Unit (DMU)

S3 L3 The value of VALUE

S3 L4

S3 L5 Customer Care - a conversation (not a 'sale')

S3 L6

S3 L7

S3 L8 How to get back IN with a client

Section 4 The K of A.S.K

S4 L1 Introduction the the K or KEEP element

S4 L2 Your authority

S4 L3

S4 L4 NON sales contact

S4 L5 Why ASKING for referrals works so well

Section 5 ...And lastly...

S5 L1

Accreditation

All of our courses, including this Sales: Psychology of Customers course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you've successfully completed your Sales: Psychology of Customers course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.