Description

The IT Support Technician Essentials Course offers a solid foundation for anyone interested in the thriving world of IT support. Designed with clarity and focus, this course provides you with the essential knowledge needed to tackle the core challenges of IT support roles. From troubleshooting common technical issues to understanding the software and hardware systems that keep organisations running smoothly, this course covers it all. Whether you’re just starting or looking to enhance your current skill set, this course is tailored to provide a clear and accessible approach to IT support.

By the end of this course, you’ll feel confident navigating the complexities of IT systems, diagnosing and resolving issues, and offering solutions to common problems that arise in everyday business environments. It’s a comprehensive way to build your understanding of IT infrastructure and customer support, all through an engaging and structured learning experience. With the increasing reliance on technology across all industries, the role of an IT support technician continues to grow. This course gives you the tools to enter or advance in the ever-evolving IT industry, where opportunities are plentiful.

Key Features

CPD Accredited

FREE PDF + Hardcopy certificate

Fully online, interactive course

Self-paced learning and laptop, tablet and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Course Curriculum

Module 01: Introduction to IT Support Technician

Module 02: Computer Hardware and Software

Module 03: Networking Fundamentals

Module 04: System Administration

Module 05: Cybersecurity Basics

Module 06: Professional Development and Career Skills

Module 07: Troubleshooting Software and Hardware Issues

Module 08: Storage and Cloud Computing

Learning Outcomes

Identify and analyse computer hardware components for efficient troubleshooting.

Apply networking fundamentals to establish and maintain robust connections.

Execute system administration tasks for seamless IT infrastructure management.

Implement cybersecurity basics to safeguard digital assets effectively.

Demonstrate proficiency in troubleshooting software and hardware issues.

Navigate storage and cloud computing, leveraging them for enhanced data management.

Accreditation

This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certificate

After completing this course, you will get a FREE Digital Certificate from Training Express.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Individuals aspiring to enter the IT support field.

IT professionals seeking to broaden their skill set.

Students pursuing a career in information technology.

Career changers exploring opportunities in IT.

Those looking to enhance their cybersecurity knowledge.

Professionals wanting to deepen their understanding of system administration.

Tech enthusiasts eager to master computer hardware and software.

Anyone keen on advancing their career in IT support.

Career path

IT Support Technician

Help Desk Analyst

Network Support Specialist

System Administrator

Cybersecurity Analyst

Cloud Support Engineer

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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IT Support Technician Essentials Course

By Training Express

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