Booking options
£23
£23
On-Demand course
1 hour
All levels
The hospitality industry is one of the most dynamic and customer-focused sectors in the world. This CPD-accredited Level 2 Hospitality Management course offers a detailed look into the core functions that drive success across hotels, resorts, and hospitality businesses. From front office operations to food and beverage management, each module is crafted to give learners a deep understanding of how hospitality services are planned, delivered, and evaluated. Whether it's overseeing guest services or managing housekeeping, this course gives learners a structured framework to explore the key components that keep hospitality running smoothly.
You’ll also explore vital areas such as recruitment and staff development, service quality, and customer satisfaction—cornerstones of effective hospitality management. With focused lessons on marketing, accounting, and the growing influence of digital technology in e-hospitality, this course delivers insightful content to support your development in the field.
Course Curriculum:
Module 1: Introduction to Hospitality Management
Module 2: An Overview of Hotel Industry
Module 3: The Process of Selection and Recruitment in the Hospitality Industry
Module 4: The Process of Development and Training in the Hospitality Industry
Module 5: Management of Front Office Operations
Module 6: Management of Housekeeping, Engineering and Security Operations
Module 7: Management of Food and Beverage Operations
Module 8: Management of Service Quality in the Hospitality Industry
Module 9: Marketing in Travel and Tourism Business
Module 10: Accounting in the Hospitality Industry
Module 11: Customer Satisfaction
Module 12: E-Hospitality and Technology
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Accredited Certificate
After successfully completing this Hospitality Management Level 2 - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express.
10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS)
The Hospitality Management Level 2 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
There are no formal entry requirements for the course, with enrollment open to anyone!
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Hospitality Management Level 2 - CPD Accredited training.
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