Description

Duration

5 Days

30 CPD hours

This course is intended for

Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Overview

By the end of the course, you should be able to meet the following objectives:
Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
Outline the components of Workspace ONE UEM
Explain the general features and functionality enabled with Workspace ONE UEM
Summarize basic Workspace ONE administrative functions
Explain and deploy common Workspace ONE integrations
Securely deploy configurations to Workspace ONE UEM managed devices
Onboard device endpoints into Workspace ONE UEM
Summarize alternative management methodologies for rugged devices
Discuss strategies to maintain environment and device fleet health
Configure and deploy applications to Workspace ONE UEM managed devices
Analyze Workspace ONE UEM deployments
Enable email access on devices
Integrate Workspace ONE UEM with content repositories and corporate file shares
Explain the general features and functionality that Workspace ONE Access enables
Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
Summarize and implement Workspace ONE productivity services into the digital workspace environment
Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace
Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce
Summarize basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gatewayâ¢ platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assistâ¢

In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONEÂ© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONEÂ© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management.

Course Introduction

Introductions and course logistics

Course objectives

Online resources and references

Platform Architecture

Summarize the features and functionality of Workspace ONE UEM

Outline the benefits of leveraging Workspace ONE UEM

Recognize the core and productivity components that make up the Workspace ONE UEM platform

Summarize high availability and disaster recovery for Workspace ONE Solution

Administration

Navigate and customize the Workspace ONE UEM console

Summarize the hierarchical management structure

Explain the features and functions of Workspace ONE Hub Services

Outline account options and permissions

Enterprise Integrations

Outline the process and needs to integrate with directory services

Explain certificate authentication and practical implementation with Workspace ONE

Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console

Describe VMware Dynamic Environment Manager? and its architecture

Onboarding

Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management

Outline the steps for setting up autodiscovery in the Workspace ONE UEM console

Enroll an endpoint through the VMware Workspace ONEÂ© Intelligent Hub app

Summarize platform onboarding options

Managing Endpoints

Explain the differences between device and user profiles

Describe policy management options for Windows and macOS

Describe the functions and benefits of using compliance policies

Explain the use cases for Freestyle Orchestrator

Describe the capabilities that sensors and scripts enable

Alternative Management Methods

Describe the function and benefits of device staging

Configure product provisioning in the Workspace ONE UEM console

Understand the benefits of deploying a VMware Workspace ONEÂ© Launcher? configuration to Android devices

List the system and device requirements for Linux device management in Workspace ONE UEM

Applications

Describe the features, benefits, and capabilities of application management in Workspace ONE UEM

Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console

Describe the benefits of using Apple Business Manager content integration

Describe the benefits of using server-to-client software distribution

List the functions and benefits of VMware Workspace ONEÂ© SDK

Device Email

List the email clients supported by Workspace ONE UEM

Configure an Exchange Active Sync profile in the Workspace ONE UEM console

Configure VMware Workspace ONEÂ© Boxer settings

Summarize the available email infrastructure integration models and describe their workflows

Configure email compliance policies and notifications services

Content Sharing

Describe the benefits of using Content Gateway and the Content Gateway workflows

Describe the benefits of integrating content repositories with Workspace ONE UEM

Configure a repository in the Workspace ONE UEM console

Maintenance

Manage endpoints from the Device List View and the Device Details View pages

Analyze endpoint deployment and compliance data from the Monitor Overview page

Workspace ONE Access

Summarize the benefits of Workspace ONE Access

Outline the core features and functions that Workspace ONE Access enables

Navigate the Workspace ONE Access console

Explain the functions of directory integration with Workspace ONE Access

Explain the various types of authentication protocols enabled by Workspace ONE Access

Integrating Workspace ONE UEM and Workspace ONE Access

Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access

Outline the process of connecting Workspace ONE UEM and Workspace ONE Access

Explain the integrations workflow

Summarize the key features of an integrated solution

Productivity Integrations

Identify the functions enabled by Unified Access Gateway

Outline the purpose of the VMware AirWatchÂ© Secure Email Gateway? edge service

Explain the features enabled by the VMware Workspace ONEÂ© Tunnel? edge service

Summarize the capabilities enabled by the Content Gateway edge service

SAML 2.0 Authentication

Outline authentication methods supported by Workspace ONE Access

Summarize the main properties of the SAML protocol

Summarize the SAML authentication workflow

Explain the application single sign-on authentication workflow with SAML

Mobile Single Sign-On

Describe the concept of mobile single sign-on

Outline mobile single sign-on workflows

Intelligence and Automation

Outline the benefits of using Workspace ONE Intelligence

Fundamentals of Troubleshooting Workspace ONE UEM

Outline software troubleshooting logic and support methods

Summarize the main process flows for the Workspace ONE UEM components

Explain the importance of Workspace ONE UEM process flows for troubleshooting

Identify different Workspace ONE UEM log files

Workspace ONE UEM Console Troubleshooting

Outline the best practices for troubleshooting Workspace ONE UEM console issues

Identify common issues related to group management and assignment

Outline common issues related to Workspace ONE UEM console roles and system settings

Understand how analytic events can be used to identity platform errors

Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

Integration Troubleshooting

Outline the common enterprise integrations in Workspace ONE UEM

Troubleshoot issues related to Directory Services integration

Identify directory user and groups synchronization issues

Troubleshoot issues related to certificate authority integration

Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques

Endpoint Troubleshooting

Compare the endpoint connection topologies in Workspace ONE UEM

Outline useful tools and resources for endpoint troubleshooting

Summarize the best practices for device enrollment troubleshooting

Explain device connectivity troubleshooting techniques

Understand how to identify and resolve profile-related issues

Identify common compliance policy issues and potential root causes

Application Troubleshooting

Explain the different scoping questions for troubleshooting applications

Review application management configurations

Summarize the general tools and resources for application troubleshooting

Describe the general logic of troubleshooting public applications

Understand internal application issues and potential causes

Explain purchased application troubleshooting techniques

Unified Access Gateway And Edge Services Troubleshooting

Review Unified Access Gateway architecture and edge service workflows

Understand Unified Access Gateway general configurations

Explain how to utilize Unified Access Gateway related troubleshooting tools and resources

Identify

Course Images

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

By Nexus Human

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