Root Cause Analysis & Problem-Solving: 1 Day Training in Birmingham

Description

Course Overview

This intensive 1 Day RCA Masterclass provides the frameworks, analytical techniques, and documentation methods required to permanently eliminate recurring problems in operations, quality, service, and project environments. You will learn how to apply 5 Whys, Fishbone diagrams, Pareto analysis, Fault Tree Analysis, and CAPA procedures through structured cases.

The program focuses on real problem-solving, enabling you to diagnose systemic issues, uncover hidden causes, validate findings, and create action plans that prevent reoccurrence. The training blends hands-on activities, case studies, and analytical tools used by high-performing teams across industries.

Learning Objectives

By the end of this training, you will be able to:

Target Audience

Why Choose This Course?

This course delivers industry-grade RCA techniques used in quality, operations, IT, manufacturing, and service-driven environments. The trainer brings extensive experience in implementing CAPA systems, RCA frameworks, ISO standards, and audit-ready investigations across global organizations.

You gain hands-on practice, real case analysis, structured tools, and templates that allow you to immediately apply RCA in your workplace. The session is fast-paced, practical, and designed to help you solve recurring issues with confidence and accuracy.

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Want to train your entire team?
We offer in-house RCA programs tailored to your organization’s processes, industry, and problem types. The training can include company-specific failures, custom CAPA templates, incident data analysis, and real case simulations. Sessions can be delivered at your premises with complete customization flexibility.

Contact us today to schedule a customized in-house session: corporate@mangates.com

Agenda

Module 1: Foundations of RCA & Problem Frameworks

• Understand RCA principles and when to use structured problem-solving

• Identify symptoms vs. true root causes
• Explore incident triggers and failure patterns
• Icebreaker

Module 2: 5 Whys Deep-Dive for System-Level Issues

• Apply iterative questioning to uncover hidden cause chains

• Link 5 Whys to corrective action development
• Recognize common failure traps in RCA questioning

• Case Study

Module 3: Fishbone (Ishikawa) Diagram Application

• Build cause categories: Methods, Machines, People, Process, Environment
• Analyze multi-factorial problems using structured visualization
• Validate cause clusters with data-driven evidence

• Activity

Module 4: Pareto Analysis & Data Prioritization

• Use 80/20 rule to identify high-impact issues

• Rank recurring failures based on real data

• Convert Pareto insights into targeted corrective actions

• Simulation

Module 5: Fault Tree Analysis (FTA)

• Map logical cause-effect chains for complex problems
• Differentiate AND/OR gate failures and dependencies

• Evaluate probability-driven root cause scenarios

• Action Plan Review

Module 6: CAPA: Corrective & Preventive Action Process

• Build CAPA documentation aligned to audit/quality standards

• Ensure corrective actions eliminate—not mask—root causes
• Develop monitoring dashboards for CAPA effectiveness

• Role Play

Module 7: RCA Documentation & Reporting Mastery

• Structure a complete RCA report for stakeholders

• Present findings using templates and traceability charts

• Communicate RCA results with clarity and accountability
• Group Exercise