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Difficult Group Dynamics: 1 Day Workshop | London
By Mangates
(1)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
In-person
Intermediate
Description
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview
Effective Group Behaviour Management is a focused program that equips participants with practical strategies to understand, influence, and manage diverse group dynamics in professional settings. It covers key areas such as communication styles, conflict resolution, team engagement, and fostering a collaborative environment to enhance overall group performance and productivity.
Learning Objectives
By the end of this course, you will be able to:
Understand the causes and patterns of difficult group behaviour
Identify disruptive, resistant, and unproductive group dynamics
Develop strategies to manage conflict calmly and effectively
Improve communication skills for handling challenging group situations
Build confidence in guiding groups toward positive interaction
Apply practical techniques to maintain control and cooperation
Strengthen the ability to create a respectful and productive group environment
Target Audience
Team leaders and supervisors
Managers and department heads
Trainers and facilitators
HR professionals
Customer service teams
Corporate employees working in groups
Anyone who handles group discussions, meetings, or team interactions
Why Choose This Course?
This course focuses on practical, real-world strategies to manage difficult group behaviour, providing actionable techniques, building confidence in handling conflict and resistance, and using relatable scenarios for easy workplace application.
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Want to train your entire team?
This in-house session is a convenient and cost-effective way to deliver training directly at your workplace. It can be customized to match your team’s specific challenges, industry needs, and learning goals. The content, examples, and activities can also be tailored to suit your organization’s environment and level of experience, ensuring a more relevant, engaging, and impactful learning experience for your team.
Contact us today to schedule a customized in-house session: corporate@mangates.com
Agenda
1. Understanding Difficult Group Behaviour
Identify common signs of difficult group behaviour in different settings
Explore why group behaviour becomes challenging
Recognize the impact of negative behaviour on teamwork and outcomes
Icebreaker
2. Causes and Triggers of Group Conflict
Understand the root causes of tension within groups
Learn how personality differences influence group behaviour
Identify common triggers that lead to disagreement and resistance
Case Study
3. Communication Strategies for Managing Groups
Use clear communication to reduce misunderstandings
Apply active listening to handle difficult responses
Develop confidence in responding calmly and professionally
Role Play
4. Conflict Resolution in Group Settings
Learn practical methods to address conflict early
Manage disagreement without escalating tension
Encourage respectful dialogue and mutual understanding
Simulation
5. Managing Disruptive and Resistant Behaviour
Handle dominant, silent, or uncooperative group members effectively
Maintain control while encouraging positive engagement
Use assertive techniques to guide group behaviour
Activity
6. Building Positive Group Dynamics
Promote cooperation and shared responsibility in groups
Create an environment that supports trust and respect
Strengthen group participation through constructive interaction
Icebreaker
7. Applying Skills to Real Workplace Situations
Transfer learned techniques to practical group challenges
Respond effectively to real-time behavioural issues
Build long-term confidence in managing difficult groups Case Study
Frequently Asked Questions
1. Why do some group discussions suddenly turn difficult?
This often happens due to unclear communication, strong opinions, or unmet expectations within the group.
2. Is difficult group behaviour always a negative sign?
Not always—sometimes it highlights important issues that need attention and can lead to better outcomes if managed well.
3. How can quiet members be encouraged to participate?
Creating a safe environment, asking open-ended questions, and directly inviting input can help increase participation.
4. What should be done when one person dominates the group?
Set clear boundaries, acknowledge their input, and gently redirect the conversation to include others.
5. Can conflict in groups actually be beneficial?
Yes, when handled properly, conflict can bring new ideas, improve decision-making, and strengthen team relationships.
6. How can emotions be managed during tense group situations?
Staying calm, listening actively, and focusing on solutions rather than personal reactions helps manage emotions effectively.
7. What is the biggest mistake people make in group discussions?
Reacting impulsively instead of listening and understanding different perspectives.
8. How can trust be built within a group?
Through transparency, respect, consistent communication, and encouraging open dialogue.
9. Is it possible to change group behaviour quickly?
While lasting change takes time, small actions like clear communication and setting expectations can create immediate improvement.
10. How can feedback be given without causing conflict?
By being constructive, specific, and focusing on behaviour rather than the individual11. What makes a group highly effective?
Clear goals, mutual respect, open communication, and shared accountability drive high-performing groups.
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