5844 Courses

Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course Children with special needs require special care and attention. That's why they need a dedicated and educated teacher to guide them through the difficult process of schooling with developmental disabilities. Equipped with this Level 3 Award in Education and Training(RQF) (Former PTLLS) & SEN Course, you will be an able provider for this vulnerable group. This Level 3 Award in Education & Training (RQF) and Special Educational Needs (SEN) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start improving in a successful teaching career. Enroll now to start your nationally accredited certification towards your teaching qualification. Why is This Level 3 Award in Education and Training (RQF) (Former PTLLS) &SEN Course Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The AET (former PTLLS) course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. Benefits you will gain from this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course: Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Level 3 Award Qualification title: Focus Level 3 Award in Education and Training (RQF) Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 48 Total Qualification Time (TQT): 120 What other courses are included with this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course?: With this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Course Curriculum of Level 3 Award in Education and Training (RQF) ***Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course*** **Focus Level 3 Award in Education and Training (RQF)** Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Unit 5: Understanding Assessment in Education and Training **Special Education Needs (SEN) Training - Level 2** Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership Learning Outcomes What skills will I gain from this Level 3 Award in Education & Training AET (former PTLLS) Course? AET (former PTLLS) - Understand the underlying fundamentals of teaching and learning AET (former PTLLS) - Make a practical approach to session planning AET (former PTLLS) - Explore the various approaches to learning AET (former PTLLS) - Determine the students' desires and long-term goals AET (former PTLLS) - Implement strategies for assessing your students' potential AET (former PTLLS) - You will become an expert in education and training AET (former PTLLS) - You will gain knowledge in teacher expectations & attributions and much more Learning Duration AET (former PTLLS) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 48. Total Qualification Time for this qualification is 120 hours. The total credit value for this qualification is 12 AET (former PTLLS) Guided Learning Hours Guided Learning Hours for this qualification is 48. These hours comprise all real-time contact time, hours of lectures or tutorial,s or supervision of a learner, tutor, trainer, or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Tutor Support 1-2-1 Expert Tutor Support Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 5: In Unit 5, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. AET (former PTLLS) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Level 3 Award in Education & Training AET (former PTLLS) from Focus Awards Limited. Requirements Level 3 Award in Education & Training (RQF) course does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path Level 3 Award in Education & Training (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

Our Certificate in Business Management- Level 2 course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Certificate in Business Management - Level 2 course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Certificate in Business Management- Level 2 course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Certificate in Business Management- Level 2 course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Certificate in Business Management- Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Certificate in Business Management- Level 2 Bundle Course Course 01: Certificate in Business Management - Level 2 Course 02: Level 7 Business Management Course Course 03: Level 5 Negotiation Skills Course Course 04: Level 5 Diploma in Risk Management Course Course 05: Level 5 Diploma in Business Analysis Course 06: Level 4 Copywriting Course 07: Level 2 Diploma in Business Administration Course 08: Workplace Stress Management Course 09: Dealing With Difficult People Course 10: Communication Skills Course ***Other Benefits of this Bundle Course Free 10 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Business Management - Level 2 course] ***Certificate in Business Management- Level 2*** Detailed course curriculum of Certificate in Business Management - Level 2 Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Certificate in Business Management - Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Business Management - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Certificate in Business Management- Level 2 The Certificate in Business Management - Level 2 course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Certificate in Business Management- Level 2 There are no specific requirements for this Certificate in Business Management - Level 2 course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Imagine the vibrant buzz of a five-star lobby, the clinking of glasses in a bustling restaurant, the seamless orchestration of a guest's perfect stay. The UK hospitality industry is booming, with a projected growth of 4.8% by 2025. Are you ready to be part of this exciting world? This comprehensive Hotel Management bundle equips you with the skills and knowledge to excel in various hospitality roles. From welcoming guests with a smile to managing bustling restaurants, this bundle equips you with the skills to thrive in diverse hospitality roles. Master reception operations, hotel management, restaurant service, and customer relations. Develop communication, time management, and digital marketing expertise. Become a confident and versatile hospitality professional, ready to launch your dream career. With a single payment, you will gain access to Hotel Management bundle, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the main course) and 11 PDF certificates for Absolutely free. This Hotel Management: Hotel Receptionist and Hospitality Management Bundle Package includes: Main Course: Diploma in Hotel Receptionist Course at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Diploma in Hotel Manager at QLS Level 5 Course 02: Hotel Management & Administrative Skills Course 03: Restaurant Hospitality and Management Diploma Course 04: Catering Management Course 05: Concierge Course 06: Office Admin and Receptionist Skills Course 07: Customer Relationship Management Course 08: Phone-Based Customer Service Course 09: Time Management Training Course 10: CPA Marketing Fundamentals. Our Hotel Management: Hotel Receptionist and Hospitality Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today in this Hotel Management Training and gear up for excellence! Learning Outcomes of Hotel Management: Hotel Receptionist and Hospitality Management Master guest service excellence in hotels and restaurants. Understand hotel operations and management principles. Develop effective communication and customer relationship skills. Apply marketing and administrative best practices in hospitality. Gain expertise in specific areas like catering and concierge services. Enhance your employability with industry-recognized qualifications. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of this course Get a free student ID card with this Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this course materials This course comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Hotel Receptionist Course at QLS Level 5 Module 01: Introduction to Reception and Receptionist Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Module 11: Marketing in Travel and Tourism Business Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Course 01: Diploma in Hotel Manager at QLS Level 5 Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Course 02: Hotel Management & Administrative Skills Module 01: An Overview Of Hotel Reception Module 02: Hotel Reception Standard Procedures Module 03: Customer Service In Hotel Reception Module 04: Communication Skills Required For Hotel Reception Module 05: Telephone Handling In A Hotel Module 06: How To Handle Difficult Hotel Guests Module 07: Administrative Skills As A Hotel Receptionist Module 08: Computer Skills And Programs Module 09: Brand Standards In The Hospitality World Module 10: Being A Team Player: Working With Other Hotel Departments and much more... =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is open to everybody. New to Hospitality Career Changers Hotel Staff Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this Hotel Management: Hotel Receptionist and Hospitality Management bundle. . Career path After completing this Hotel Management: Hotel Receptionist and Hospitality Management bundle, you are to start your career or begin the next phase of your career. Hotel receptionist Hotel manager Restaurant manager Catering manager Concierge Hospitality entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Hotel Receptionist Course at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

Overview Welding is a tricky job with safety hazards. Without having a solid grasp of welding and safety measures, it is difficult to build a career in this sector. You can acquire the fundamentals of welding with our online Welding Basics and Safety Course. This course will provide valuable lessons without even stepping out of the house. The course is designed to introduce you to the basics of welding. Through the detailed modules, you will understand the safety procedures you must follow while welding. The course will then focus on introducing you to the tools and equipment used in welding. Finally, you will learn welding methods and be able to apply them while working. Along with welding skills, you will receive a certificate of completion, which will help you pursue a career in the industry. Course Preview Learning Outcomes Enhance your knowledge of the essentials of welding Learn how to maintain safety while welding Familiarise yourself with tools and instruments used for welding Receive lessons on different welding methods Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Welding Safety Basic Welding Skills Who Should Take this Welding Basics and Safety Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Welding Basics and Safety Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Welding Basics and Safety Course Certification After completing and passing the Welding Basics and Safety Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Welding Basics and Safety Course will equip you with effective skills and abilities and help you explore career paths such as  Welders Welding Assistant Module 01: The World of Welding The World of Welding 00:13:00 Module 02: Welding Safety Welding Safety 00:12:00 Module 03: Welding Tools and Preparation Welding tools and preparation 00:11:00 Module 04: Welding Methods Welding Methods 00:22:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Nurture, Support, Empower. This transformative bundle offers more than just a qualification. It's your gateway to a fulfilling career dedicated to supporting vulnerable children. Go beyond basic childcare practices. Delve into child development, explore specialised areas like autism and trauma counselling, and gain the confidence to create a safe, nurturing environment where children can heal and thrive. What Can You Expect from This Bundle? In-Depth Knowledge: Gain a thorough understanding of child development, psychology, and safeguarding practices. Specialised Skills: Develop expertise in areas like autism, child protection, and trauma counselling. Flexible Learning: Study at your own pace with on-demand video lectures, downloadable resources, and interactive activities. Career-Focused Learning: Develop the practical skills and theoretical knowledge valued by residential childcare employers. Residential Childcare for Children with Disabilities: Understand various disabilities and their impact on a child's development (e.g., physical, sensory, learning). Develop effective communication and support strategies to foster their independence and participation in daily activities. Child Psychology Diploma: Analyse key stages of child development (e.g., cognitive, social, emotional) and identify factors influencing their growth. Recognise potential developmental delays or behavioural issues in children and know appropriate intervention strategies. Learning Disability Nursing: Gain an understanding of different types of learning disabilities (e.g., dyslexia, dyscalculia) and their impact on learning. Develop strategies to support children with learning disabilities in a residential care setting, promoting effective learning experiences. Teaching Assistant with Autism Essential: Master essential knowledge about Autism Spectrum Disorder (ASD) and its characteristics. Learn practical strategies for supporting children with ASD in a classroom or residential care environment, fostering communication and social interaction. Autism in Early Childhood: Explore the early signs and symptoms of autism in young children. Develop age-appropriate interventions and support strategies to promote positive development and well-being in children with autism. Paediatric Care Course: Gain the knowledge and skills to provide safe and effective care for children, including basic hygiene, medication administration, and identifying potential health concerns. Learn how to meet the specific needs of children in a residential care setting, ensuring their physical well-being. Paediatric First Aid: Master essential first aid techniques for children, including CPR, choking emergencies, and management of common childhood illnesses or injuries. Develop the confidence to respond calmly and effectively in medical emergencies involving children in a residential care setting. EYFS Teaching Diploma: Gain a comprehensive understanding of the Early Years Foundation Stage (EYFS) framework, focusing on creating a stimulating learning environment for young children. Develop engaging and age-appropriate activities that promote all areas of learning and development within the EYFS curriculum. Domestic Violence and Abuse Awareness Diploma: Understand the dynamics and effects of domestic violence and abuse on children. Learn how to identify signs of abuse in children, provide support, and report concerns following safeguarding procedures. Counselling Children & Supporting Their Wellbeing: Develop basic counselling skills to communicate effectively with children and explore their emotional well-being. Learn strategies to build trust, manage challenging emotions, and support children through difficult experiences. Crisis and Trauma Counselling in Early Childhood: Gain knowledge about the impact of trauma on young children's development and mental health. Develop crisis intervention skills and supportive strategies to help children cope with traumatic experiences. Professional Counselling for Child and Adolescents: Explore core principles of child and adolescent counselling, including ethical considerations and building therapeutic relationships. Understand different counselling approaches and their applications in supporting children and young people with various challenges. Childcare and Education: Analyse the key differences and overlaps between childcare and early years education in a residential care setting. Develop strategies to create a balanced environment that provides quality care, fosters learning, and supports children's holistic development. Teaching & Homeschooling: Adapt and apply effective teaching methods suitable for a residential care setting, catering to diverse learning needs and styles. Learn how to create a stimulating and supportive learning environment that promotes a love of learning in children. Home Care Manager: Understand the responsibilities and leadership skills required for managing a residential care home. Develop effective strategies for staff management, ensuring compliance with regulations and providing a high standard of care for children in the home. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking a rewarding career in residential childcare. Those aiming to progress into supervisory or management roles in children's homes. Anyone interested in supporting vulnerable children and young people. Professionals already working with children who want to enhance their knowledge and skills. Career path This bundle course prepares you for a variety of fulfilling roles in residential childcare, including: Residential Childcare Worker Residential Care Manager Support Worker for Children with Disabilities Play Therapist Child and Adolescent Counsellor Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the “Helping Field” 00:10:00 Providing “Concierge” Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 “LEAP” Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 Bonus Lecture. Final Tips. 00:07:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Course Overview Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started.  In this Admin, Secretarial & PA Course, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques. Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you'll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people.  Enrol in this comprehensive course today and add this recognised qualification to your resume! What You Will Learn This Admin, Secretarial & PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint. An Overview of the Office Procedure Guide Communication Skills & Techniques How to Organise Your Binder & Workspace Tips for Scheduling Your Time Efficiently How to Work Effectively With Your Manager Business Writing & Telephone Etiquette Microsoft Word, Excel & PowerPoint Training The Fundamentals of Meeting Management Must-Have Administrative Soft Skills Self-Empowerment Exercises & Strategies Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Are you feeling overwhelmed, uncertain, and are looking for more? This course aims to beat all three of these challenges, by introducing how to embrace Minimalism into your life. how to embrace Minimalism into your life.There are several advantages for learning the way to embrace artistic movement into your life.You become a more focused and relaxed person to be around, people will notice positive changes in your attitude. By Joining this course Now!! you will develop productive habits that reinforce this new approach of living, so it's a life-long investment of your time spent learning. You're ability to be open minded and change your current behaviour will have a positive ripple effect in all areas of your life including work, relationships, and overall mental health. What you'll learn You will have your own understanding of what Minimalism is and how it applies to your life. You will have a method of how to apply Minimalism to all areas of your life. You witness real examples of how people used Minimalism to overcome challenges. Requirements You are curious about Minimalism and how it might be applied to your life. You are overwhelmed and looking for a way to simplify your life. No additional resources are required. About Us/ Why we are doing this course Get to know us better FREE 00:04:00 What is Minimalism What is Minimalism FREE 00:09:00 What is Clutter and Excess FREE 00:10:00 What We have Learned From Our Clients Main Concerns 00:08:00 Common Feelings 00:09:00 Looking Forward - Common Wants 00:05:00 How to Embrace Minimalism in All Areas of Your Life How to Get Started - Finding Your Why 00:10:00 7 Ingredients for an Extraordinary Life 00:10:00 The 7 Key Areas - Broken Down 00:17:00 Examples and Exercises for Minimalism Emilio and Samantha's Creations 00:03:00 12 Questions to Ask Yourself When Letting Go of Difficult Items 00:01:00 Time Audit How are you using your time 00:11:00 Exercise Multi-tasking vs. Single-tasking FREE 00:05:00 Meal Planning 00:07:00 Next Steps 00:02:00 Extras Exercise Stress Test FREE 00:03:00 Exercise Mind Mapping FREE 00:05:00 Laura's Story - Get inspired by Laura's transformation 00:08:00 Organizing my to-do lists Analog Task manager - Emilio's System 00:08:00 Before and After Real Projects - Kitchen and Garage 00:05:00 Before and After Real Projects - Art Gallery, Bedroom and Home Office 00:09:00 Exercise Clutter Visualization Meditation 00:06:00

Unlock your potential and achieve your goals with our comprehensive online Call Centre Training courses! Dive into a world of knowledge and skill enhancement right from the comfort of your own home. Whether you're looking to advance your career, explore a new hobby, or simply expand your horizons, our Call Centre Training courses are designed to empower you every step of the way. Key Features The Call Centre Training course includes the following offers: CPD Quality Standards Accredited Call Centre Training Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Call Centre Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Call Centre Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1: Introduction To Call Centre Module 2: Traits Of A Call Centre Agent Module 3: Agent And Customer Relationship Module 4: Telephone Etiquettes Module 5: Communication Skills Module 6: Scripts And Negotiation Techniques Module 7: Managing Difficult Customers Module 8: Call Centre Metrics And Benchmarking Module 9: Call Centre Technology And Trends Why This Online Course is Better for You: Unlike traditional classroom settings, our online Call Centre Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Call Centre Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Call Centre Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Call Centre Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Call Centre Training course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25