8764 Courses

10 Soft Skills You Need 1 Day Training in Swansea

10 Soft Skills You Need 1 Day Training in Norwich

10 Soft Skills You Need 1 Day Training in Bangor

10 Soft Skills You Need 1 Day Training in Chorley

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Conflict Management 1 Day Training in Bedford

Learn positive ways to manage the difficult members in your team. Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more

Communication Skills 1 Day Training in Aberystwyth

Presentation Skills 1 Day Workshop in Stirling

Presentation Skills 1 Day Workshop in Aberystwyth