1380 Courses

Gain mastery in the Spanish language to talk like a native speaker. Learn Nouns, Adjectives, Politeness and Precision to build solid foundations for Spanish conversation.

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Discover the skills needed to deliver constructive feedback and facilitate ongoing performance discussions. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the significance of feedback in enhancing employee performance, motivation, engagement, and self-awareness Learn a structured approach to delivering effective feedback Understand key principles for delivering effective feedback Grasp the concept of continuous performance management Learn practical methods for implementing continuous performance management Target Audience Managers, Team Leaders, Young Professionals

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion

Online Asset Management course. This IAM Certificate course will be hosted online, September 2023.

Your Curriculum - Getting it Right! A whole day, whole school practical workshop to tackle Ofsted's "Quality of Education", "Curriculum Intent, Implementation & Impact". Exclusively for independent schools that are inspected by Ofsted.

Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success. Learning Objectives The following are some of the key outcomes in this course: Differentiate poor performance from misconduct due to ability and motivation issues Comprehend the purpose and components of PIPs for addressing consistent underperformance Learn to tailor support for employees based on their individual needs, addressing motivation and ability through appropriate strategies Understand how to use PIPs effectively, focusing on performance improvement rather than disciplinary action Discover promoting collaboration between supervisors and team members Target Audience Managers, Team Leaders, Young Professionals

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.

Classroom Asset Management course in London. This IAM Certificate course will be hosted in London UK from the 20th November 2023.