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65 Courses in Liverpool

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

Managing Difficult People and Conversations

5.0(5)

By Puritas

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

Managing Difficult People and Conversations
Delivered In-Person in Bishop Stortford + 9 more or UK WideFlexible Dates
£1,500 to £2,500

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

Mental Health Skills for Managers

5.0(2)

By Changing Minds Training

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

Mental Health Skills for Managers
Delivered in London or UK Wide or OnlineFlexible Dates
£2,400

Workplace Wellbeing Skills; Self-Care, Stress and Wellbeing Conversations

By Mindmaps Wellbeing

Stress, self-care, and wellbeing conversation starters. This is a short 2-hour session to provide learners with tools to take better care of themselves, have the confidence to discuss mental wellbeing and know where to find tools and resources for assistance.

Workplace Wellbeing Skills; Self-Care, Stress and Wellbeing Conversations
Delivered in Internationally or OnlineFlexible Dates
£500

Managing Difficult Conversations.

By The Leadership Wizard

Difficult Conversations

Managing Difficult Conversations.
Delivered In-Person in West Lothian or UK WideFlexible Dates
Price on Enquiry

Performance management conversations for managers (In-House)

By The In House Training Company

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

Performance management conversations for managers (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Workplace Wellbeing Skills for Leaders & Managers

By Mindmaps Wellbeing

Closed groups of 6 to 18 learners per session. Learn how to engage in meaningful conversations about workplace wellbeing with the supports designed to enhance your skills as an effective leader. Empowering leaders and managers to support mental wellbeing in the workplace. This comprehensive course is designed to equip learners with the necessary knowledge and skills to support themselves and their team’s wellbeing.

Workplace Wellbeing Skills for Leaders & Managers
Delivered in Internationally or OnlineFlexible Dates
£1,600 to £5,000

Performance management conversations for staff (In-House)

By The In House Training Company

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: Overcome the barriers to effective performance conversations Receive feedback without taking it personally Improve working relationships with your manager Agree realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 Asking for feedback 3 Preparing for challenge 4 The expectations conversation 5 Your communication styles 6 Planning and preparing for an honest conversation

Performance management conversations for staff (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

Professional Sales Programme
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£1,558
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Educators matching "conversations"

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Mindful Training

mindful training

London

Our own mental health challenges and those around us has helped us all come together to create a team that is right for your needs. We are a group of individuals who gravitated towards each other over the course of a number of years as we recognised we had similar values, goals and motivations, the main one being ‘helping others’. Whether you are a large corporate, an SME or one person looking for the light, we are here to help. We have over 35 years experience in the fields of Mental Health, Wellbeing, Psychology and Corporate Training. Sean Heneghan is a Chartered Organisational Psychologist and accredited coach. His belief is that each person has the potential to perform at a higher level within their current working delivery, but they are often unaware of their real potential. The most useful training is often as much about enabling individuals to grasp new opportunities to play to their strengths, as it is about helping them to become more aware of ‘new thinking’ that is sometimes necessary to help them challenge areas that they were previously unaware of. He has a passionate belief in people’s ability to learn and change and this comes across in his enthusiastic, trusting and empathetic style. Sean Liddell is an accredited MHFA (Mental Health First Aid) Suicide First Aid (City & Guilds) and Mindfulness practitioner and coach. A naturally empathic motivator, Sean utilises his coaching skills and conversations to challenge and embed learning to effect positive behavioural change. He has helped hospitals within the NHS, school teachers and students, university lecturing staff as well as other organisations experience the benefits of Mindfulness. He has also mentored young leaders from the commonwealth through the Queen Elizabeth Diamond Jubilee Trust. He spent twenty years in a corporate role as an Associate Director for Lloyds and HSBC where he developed his leadership skills in sales, marketing, and communications. He was also appointed an official mentor to the Queen’s Young Leaders (QYL) mentoring 2 future leaders from St Kitts and Nevis and Grenada in the Commonwealth. The QYL was established through The Queen Elizabeth Diamond Jubilee Trust, in partnership with Comic Relief and The Royal Commonwealth Society as well as speaking at international conferences. Feedback from a recent MHFA course: “If I could have gone higher than 10, I would have, Sean was fantastic in the way the course was presented. The way in which he addressed the topics made many of the attendees so comfortable that even I spoke about things that I did not think I would be able to discuss due to the relaxed tone and area we were in.”