Booking options
£850
+ VAT£850
+ VATOn-Demand course
30 minutes
All levels
Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.
At the end of this program, you will be able to:
Recognize the organizational costs of conflict
Explain our physical and mental responses to conflict
Communicate proactively and effectively with different types of people during conflict
Replace unproductive conflict responses with productive ones
Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches
Relate team stages of development to shifts in conflict
Develop a proactive conflict approach for your organization
Create a conflict resolution plan for a real-world scenario
Introductions and social agreements
Course goal and objectives
Opening activities
Conflict responses and perceptions
Conflict basics
Conflict and organizations
Dynamics of conflict
A look at the color energies model
Conflict through the color energies and DiSC® lens
Communication with opposite color energies
The anatomy of conflict
Recognizing unproductive conflict responses
4 steps to productive conflict
Choosing productive conflict responses
High-performing team relationships
Conflict and project team performance
Conflict Resolution Diagram (CRD) and process
Recognizing context and stakeholder needs
Using team conflict resolution approaches
Preparing for Crucial Conversations®
Exposing assumptions and biases
Defining the conflict and using the CRD
Proactive conflict management
Conflict facilitation practice
Review
Personal action plans