1247 Courses

Are you ready for a total wipe-out of your organization to make way for the growth that comes along with a digital transition? Were you aware that was what a digital transition is? This type of pivot is a huge step for a company and has a lot more to consider than some people think. Do you know what the first step is? You might be surprised. A digital transformation is a catalyst for an organization's growth and future sustainability. Because of its impact on the identity of your organization, it is important to understand that steps to get there. This microlearning video serves as a great starting point. This video is great for anyone involved in strategic planning at your organization. Length: 5:06 Learning Objectives Construct a compelling vision for digital transformation within your organization, illuminating the reasons behind the transition and its role in shaping the future of the company.;Develop a comprehensive digital transformation strategy that assesses current performance, outlines future goals, and identifies how digital technology will facilitate goal achievement, using a well-structured roadmap as a guiding framework.;Cultivate effective change management and communication skills to ensure that all stakeholders, including employees and customers, are engaged, informed, and prepared for the organizational shifts that accompany a digital transformation.

Overview This comprehensive course on Industrial and Organisational Psychology will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Industrial and Organisational Psychology comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Industrial and Organisational Psychology. It is available to all students, of all academic backgrounds. Requirements Our Industrial and Organisational Psychology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 28 lectures • 03:11:00 total length •Introduction: 00:01:00 •What is I/O Psychology?: 00:10:00 •The Big 5 Personality Trait Model: 00:04:00 •Maslow's Hierarchy of Needs: 00:06:00 •Employee Motivation: 00:05:00 •Job Analysis: 00:06:00 •Building Leadership & Training: 00:07:00 •Workplace diversity: 00:04:00 •Product Design: 00:05:00 •Improving Workplace Performance: 00:07:00 •Ergonomics: 00:03:00 •Examples of Lean Tools: 00:04:00 •Ergonomics Part 2: 00:04:00 •HR Management: 00:10:00 •Workforce Insight Analyst: 00:09:00 •Business Development Consultant: 00:05:00 •Organizational Effectiveness Manager: 00:10:00 •Executive Coach: 00:06:00 •Internal External Business Consultant: 00:20:00 •Team Development Manager: 00:14:00 •Change Manager: 00:07:00 •Strategy Development Manager: 00:11:00 •Recruitment Manager: 00:10:00 •Behavioral Analyst: 00:02:00 •Policy Officer: 00:09:00 •Engineering Psychologist: 00:06:00 •Difference between IO and Business Psychology: 00:03:00 •Is IO Psychology for you?: 00:03:00

Overview This comprehensive course on Office Assistant and Secretarial Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Office Assistant and Secretarial Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Office Assistant and Secretarial Diploma. It is available to all students, of all academic backgrounds. Requirements Our Office Assistant and Secretarial Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 36 lectures • 08:46:00 total length •Module One - Getting Started: 00:05:00 •Module Two - Working with Your Manager: 00:15:00 •Module Three - Administrative Soft Skills: 00:15:00 •Module Four - Effective Time Management: 00:20:00 •Module Five - Meeting Management: 00:17:00 •Module Six - Tools of the Trade (I): 00:17:00 •Module Seven - Tools of the Trade (II): 00:15:00 •Module Eight - Being an Effective Gatekeeper: 00:15:00 •Module Nine - Organizational Skills: 00:15:00 •Module Ten - Confidentiality Guidelines: 00:15:00 •Module Eleven - Special Tasks: 00:15:00 •Module Twelve - Wrapping Up: 00:05:00 •Module One - Getting Started: 00:05:00 •Module Two - Why Your Office Needs Administrative Procedures: 00:15:00 •Module Three - Gathering the Right Tools: 00:10:00 •Module Four - Identifying Procedures to Include: 00:15:00 •Module Five - Top Five Procedures to Record: 00:15:00 •Module Six - What to Include in Your Binder (I): 00:15:00 •Module Seven - What to Include in Your Binder (II): 00:15:00 •Module Eight - Organizing Your Binder: 00:15:00 •Module Nine - What Not to Include in the Procedure Guide: 00:15:00 •Module Ten - Share Office Procedure Guide: 00:10:00 •Module Eleven - Successfully Executing the Guide: 00:12:00 •Module Twelve - Wrapping Up: 00:05:00 •Module One - Getting Started: 00:10:00 •Module Two - Verbal Communication Skills: 00:20:00 •Module Three - Non-Verbal Communication Skills: 00:20:00 •Module Four - Making Small Talk and Moving Beyond: 00:20:00 •Module Five - Moving the Conversation Along: 00:25:00 •Module Six - Remembering Names: 00:15:00 •Module Seven - Influencing Skills: 00:20:00 •Module Eight - Bringing People to Your Side: 00:15:00 •Module Nine - Sharing Your Opinion: 00:15:00 •Module Ten - Negotiation Basics: 00:30:00 •Module Eleven - Making an Impact: 00:15:00 •Module Twelve - Wrapping Up: 00:05:00

Overview This comprehensive course on International Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This International Business comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this International Business. It is available to all students, of all academic backgrounds. Requirements Our International Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 40 lectures • 02:06:00 total length •International Business General Concepts: 00:03:00 •The Importance of International Business: 00:04:00 •Globalisation of Commerce: 00:03:00 •International Economics and Trade Theory: 00:07:00 •Comparative Advantage of Nations: 00:03:00 •Comparative Advantage versus Absolute Advantage: 00:04:00 •Strategies for Entering and Developing International Markets: 00:04:00 •Foreign Direct Investment (FDI): 00:07:00 •Foreign Exchange Markets and International Monetary System: 00:04:00 •Exchange Rate Policies: 00:04:00 •Purchasing Power Parity (PPP): 00:02:00 •Global Capital Markets and Regional Trade Zones: 00:04:00 •The World Bank: 00:01:00 •Adapting to the Times and the WTO: 00:03:00 •The Organisation for Economic Cooperation and Development (OECD): 00:01:00 •Emerging Markets and Regional Trade Zones: 00:02:00 •Asian-Pacific Economic Cooperation (APEC): 00:02:00 •International Business Strategies: 00:02:00 •Free Trade Zones: 00:02:00 •Multinational Enterprise Structures: 00:06:00 •The Organizational Structure of a Multinational Company: 00:03:00 •International Marketing: 00:02:00 •Phases of International Marketing Involvement: 00:02:00 •Global Marketing: 00:01:00 •Demographic Factors Affecting International Trade: 00:04:00 •Ageing and Comparative Advantage: 00:04:00 •Changes in Labour Force Composition: 00:01:00 •International Accounting and Transfer Pricing: 00:03:00 •Basic Issue Underlying Transfer Pricing: 00:04:00 •Global Transfer Pricing Regimes: 00:02:00 •How to Implement a Cross-Border Human Resources Policy: 00:08:00 •International Business Instruments: 00:01:00 •Trade Terms: 00:05:00 •International Shipping and Freight Forwarders: 00:01:00 •Freight Forwarder Fundamental Role: 00:02:00 •Cross Border Agreements: 00:02:00 •Taxable Presence: 00:04:00 •Accounting Issues: 00:04:00 •VAT/GST through Centralized Teams: 00:02:00 •Value for Customs: 00:03:00

Course Overview: !-- wp:paragraph --> Approximately 4.48 billion people are actively using social media, which is projected to continue rising. Throughout this Social Media Strategist Training course, learners will delve deep into topics ranging from the foundational understanding of social media to the analytical tools that guide strategic decisions. The utilisation of social media platforms has undoubtedly transformed how businesses interact with their clientele. With over 90% of millennials and 77% of Generation X being active social media users, the necessity to hone one's skills in social media strategy is glaringly evident. This course embraces the significance of social media growth. It delves deeply into conducting market analysis, understanding corporate culture in the social media context, and myriad other areas that form the crux of becoming a proficient social media strategist. Enrol in the "Social Media Strategist Training" today, and take a monumental step towards becoming a sought-after professional in the industry. Key Features of the Course: !-- wp:list --> Earn a recognised CPD certificate upon completion Enjoy 24/7 learning assistance to facilitate your education journey Access to exciting learning materials designed by experts in the field Flexible learning schedule, allowing for a balanced approach to study and work Who is This Course For? This Social Media Strategist Training course is particularly beneficial for marketing professionals, business owners, communication specialists, and individuals keen on forging a career in the social media space who aim to deepen their knowledge and expertise in social media strategies. Learning Outcome Upon completing this Social Media Strategist Training course, you will be adept in: Identifying and utilising various social media platforms effectively Conducting thorough market analysis to guide social media strategies Developing content that resonates with your target audience Understanding and implementing social media policies and guidelines Analysing social media metrics to measure the success of your campaigns Employing social media tools and software for optimised project management Maintaining voice consistency across various social media platforms Effectively handling online and personal interactions in a business context Why Enrol in This Course: Enrol in this top-reviewed and recently updated course to equip yourself with trending skills necessary for crafting compelling social media strategies. Requirements: Prospective learners should have a basic understanding of digital platforms and an eagerness to delve into social media strategy. Career Path: Upon completion of the Social Media Strategist Training course, learners can pursue the following professions, among others in the UK: Social Media Manager - £35,000 per annum Content Strategist - £40,000 per annum Digital Marketing Specialist - £32,000 per annum Social Media Analyst - £27,000 per annum Community Manager - £30,000 per annum Brand Marketing Manager - £45,000 per annum SEO and SEM Specialist - £35,000 per annum Certification: Upon successfully completing the Social Media Strategist Training course, learners will be awarded a recognised CPD certificate, showcasing their proficiency in social media strategy. Course Curriculum 13 sections • 25 lectures • 13:09:00 total length •What is Social Media: 00:18:00 •The Growth of Social Media: 00:10:00 •Conducting Market Analysis: 00:16:00 •Auditing Social Media: 00:26:00 •Corporate Culture and Social Media: 00:12:00 •Social Media Goals vs. Business Goals: 00:10:00 •Types of Social Media Platforms: 00:08:00 •The Social Media Policy: 00:40:00 •Creative Commons: 00:21:00 •Brand Marketing: 00:27:00 •Keyword Selection: 00:17:00 •Content Marketing on Social Media: 00:26:00 •Content Development: 00:23:00 •Understanding the Popular Platforms: 03:35:00 •Traditional Website Advertising: 00:37:00 •Social Media Documentation and Schedules: 00:29:00 •Project Management Software: 00:39:00 •The Community Manager Role: 00:26:00 •Importance of Voice Consistency: 00:30:00 •Organizational Customer Servicen: 00:28:00 •Social Media Triage: 00:14:00 •Online versus Personal Interactions: 00:26:00 •Social Media Analytics: 00:27:00 •Goal Value: 00:43:00 •The Social Media Strategist Career: 00:21:00

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00

Learn how to face media and enhance public relation in order to bring the utmost result for your organizational or individual growth through our Media and Public Relations Diploma course. Its well-decorated contents guide you to kick-start your career in this role efficiently. The course is designed to instruct you how to become a diplomat in speaking, skilled in negotiation, and sound in writing and organizational skill in order to face media and build a strong relationship. Following that it also teaches you how to work with public relation tools, method, and strategies. Overall, finishing the course, you can be efficient in such a role. Who is this course for? Media and Public Relations Diploma is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Media and Public Relations Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Media Relations What is the Media? 00:15:00 What is Media Relations? 00:30:00 Media relations Vs. Public relations 00:30:00 Effective Ways of Media relation & Public Relation 01:00:00 Media and Public Relations Module One - Getting Started 01:00:00 Module Two - Networking for Success (I) 01:00:00 Module Three - Networking For Success (II) 01:00:00 Module Four - The Meet and Greet 01:00:00 Module Five - Dressing for Success 01:00:00 Module Six - Writing 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - Media Relations 01:00:00 Module Nine - Issues and Crisis Communication Planning 00:30:00 Module Ten - Social Media (The PR Toolkit) 00:30:00 Module Eleven - Employee Communications 01:00:00 Module Twelve - Wrapping Up 01:00:00 Public Relations Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Mock Exam Mock Exam- Media and Public Relations Diploma 00:20:00 Final Exam Final Exam- Media and Public Relations Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This comprehensive course on Quality Management and Strategic Training - ISO 9001 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quality Management and Strategic Training - ISO 9001 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quality Management and Strategic Training - ISO 9001. It is available to all students, of all academic backgrounds. Requirements Our Quality Management and Strategic Training - ISO 9001 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 85 lectures • 08:37:00 total length •Course Structure: 00:07:00 •What is Quality: 00:02:00 •What is ISO: 00:08:00 •What is a System - Management System: 00:02:00 •What is Policy - Quality Policy: 00:06:00 •What is Vision, Mission & Strategy: 00:03:00 •QA Vs QC: 00:06:00 •Effectiveness Vs Efficiency: 00:06:00 •Verification Vs Validation: 00:11:00 •Conformity Vs Nonconformity Vs Defect: 00:04:00 •Correction Vs Corrective Action Vs Preventive Action: 00:08:00 •Risk & Preventive Action: 00:06:00 •What is Competence: 00:03:00 •What is the Context of the Organization: 00:05:00 •Who are the Interested parties: 00:03:00 •What are the Needs & expectations: 00:05:00 •Management System Requirements: 00:01:00 •Who is a customer: 00:02:00 •What is Customer Satisfaction: 00:06:00 •Product Vs Service Vs Process: 00:05:00 •Document Vs Record: 00:06:00 •What is Customer Complaint: 00:02:00 •Measuring Vs Monitoring Vs Performance: 00:02:00 •Who is Responsible: 00:12:00 •Responsibility Vs Accountability: 00:02:00 •Quality Management Principles: 00:17:00 •ISO 9001:2015 Core Concepts: 00:08:00 •Major terminology Differences: 00:04:00 •Documented Information: 00:07:00 •Major changes - Organizational Knowledge: 00:05:00 •Major changes - Risk Based Thinking: 00:06:00 •Process Approach Concept-1: 00:04:00 •What is PDCA: 00:05:00 •Process Approach Concept-2: 00:03:00 •Process Approach in ISO 9001:2015: 00:04:00 •Key Benefits: 00:07:00 •PDCA in ISO 9001 2015: 00:10:00 •Understanding the Organization and its Context: 00:08:00 •Internal & External issues: 00:03:00 •SWOT Analysis: 00:06:00 •Interested Parties & their Needs & Expectations: 00:03:00 •KANO Model: 00:10:00 •Understanding the context - Summary: 00:08:00 •Choosing your Strategic Objective: 00:05:00 •Strategic Map Examples-1: 00:03:00 •Strategic Planning Process: 00:06:00 •What is a Vision: 00:06:00 •How to Create a Vision Statement: 00:08:00 •What is a Mission: 00:06:00 •SMART GOAL: 00:06:00 •SMART Goal Example: 00:04:00 •Strategic Map Examples-2: 00:10:00 •Context Chapter Summary: 00:07:00 •Quality Objectives & Planning: 00:05:00 •ISO & SMART: 00:02:00 •Objectives Origin: 00:06:00 •Objectives Examples: 00:07:00 •Goal Vs Objective-1: 00:07:00 •Goal Vs Objective Example: 00:02:00 •Goal Vs Objective-2: 00:10:00 •Performance Evaluation in ISO 9001:2015: 00:10:00 •Customer Satisfaction: 00:06:00 •Analysis & Evaluation: 00:12:00 •Key Performance Indicators: 00:08:00 •Dashboard Examples: 00:07:00 •Management Review Meetings: 00:11:00 •Improvement: 00:16:00 •Nonconformity & Corrective Action: 00:06:00 •Nonconformity & Corrective Action Example: 00:06:00 •Nonconformity & Corrective Action Origin: 00:06:00 •Continual Improvement: 00:01:00 •Analysis Mindset: 00:09:00 •Quantitative Vs Qualitative: 00:16:00 •Now What?: 00:11:00 •Course Summary: 00:10:00 •SIPOC: 00:06:00 •Flowcharts: 00:04:00 •Control Charts: 00:04:00 •Cause and Effect Diagram: 00:06:00 •Pareto Chart: 00:07:00 •5 WHYs: 00:03:00 •Other Tools: 00:08:00 •Finally!: 00:01:00 •Bonus Lecture: 00:02:00 •Assignment - Quality Management and Strategic Training - ISO 9001: 00:00:00

Telling Stories that Inspire: Create Engagement and Belief so People will Act In this active presentation, participants will encounter the deep and fascinating body of knowledge around organizational narrative. This isn't about performance or building your "public speaking" skills. It is a recognition that story is a strategic act: Which stories should leaders tell? It begins with selection, because when you tell the right story at the right time the results can be transformational. David Hutchens will introduce participants to storytelling through a lens of change management. They will discover the three stories they should be telling now in order to move the system and engage their team in a context of extreme uncertainty. Attendees of this session will: Explore how stories of continuity, novelty, and transition are needs that every organizational system has. Hear specific examples of how other leaders and organizations are telling these stories. Identify some of the 'narrative assets' (the value-holding stories) that they can start telling right away!

Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations