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Duration 3 Days 18 CPD hours This course is intended for This course is ideal for Professionals preparing to become CRISC certified. Risk practitioners Students or recent graduates Overview At course completions, students will understand the essential concepts in the 4 ISACA CRISC domains: Governance IT Risk Assessment Risk Response and Reporting Information Technology and Security This 3 Day CRISC course is geared towards preparing students to pass the ISACA Certified in Risk and Information Systems Control examination. The course covers all four of the CRISC domains, and each section corresponds directly to the CRISC job practice. CRISC validates your experience in building a well-defined, agile risk-management program, based on best practices to identify, analyze, evaluate, assess, prioritize and respond to risks. This enhances benefits realization and delivers optimal value to stakeholders. GOVERNANCE - a. Organizational Governance Organizational Strategy, Goals, and Objectives Organizational Structure, Roles, and Responsibilities Organizational Culture Policies and Standards Business Processes Organizational Assets GOVERNANCE - b. Risk Governance Enterprise Risk Management and Risk Management Framework Three Lines of Defense Risk Profile Risk Appetite and Risk Tolerance Legal, Regulatory, and Contractual Requirements Professional Ethics of Risk Management IT RISK ASSESSMENT - a. IT Risk Identification Risk Events (e.g., contributing conditions, loss result) Threat Modelling and Threat Landscape Vulnerability and Control Deficiency Analysis (e.g., root cause analysis) Risk Scenario Development IT RISK ASSESSMENT - b. IT Risk Analysis and Evaluation Risk Assessment Concepts, Standards, and Frameworks Risk Register Risk Analysis Methodologies Business Impact Analysis Inherent and Residual Risk RISK RESPONSE AND REPORTING - a. Risk Response Risk Treatment / Risk Response Options Risk and Control Ownership Third-Party Risk Management Issue, Finding, and Exception Management Management of Emerging Risk RISK RESPONSE AND REPORTING - b. Control Design and Implementation Control Types, Standards, and Frameworks Control Design, Selection, and Analysis Control Implementation Control Testing and Effectiveness Evaluation RISK RESPONSE AND REPORTING - c. Risk Monitoring and Reporting Risk Treatment Plans Data Collection, Aggregation, Analysis, and Validation Risk and Control Monitoring Techniques Risk and Control Reporting Techniques (heatmap, scorecards, dashboards) Key Performance Indicators Key Risk Indicators (KRIs) Key Control Indicators (KCIs) INFORMATION TECHNOLOGY AND SECURITY - a. Information Technology Principles Enterprise Architecture IT Operations Management (e.g., change management, IT assets, problems, incidents) Project Management Disaster Recovery Management (DRM) Data Lifecycle Management System Development Life Cycle (SDLC) Emerging Technologies INFORMATION TECHNOLOGY AND SECURITY - b. Information Security Principles Information Security Concepts, Frameworks, and Standards Information Security Awareness Training Business Continuity Management Data Privacy and Data Protection Principles

Duration 5 Days 30 CPD hours This course is intended for This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths. This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365?s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization?s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365?s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels. Prerequisites Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration. A proficient understanding of DNS and basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices. A working knowledge of PowerShell. 1 - Configure your Microsoft 365 experience Explore your Microsoft 365 cloud environment Configure your Microsoft 365 organizational profile Manage your tenant subscriptions in Microsoft 365 Integrate Microsoft 365 with customer engagement apps Complete your tenant configuration in Microsoft 365 2 - Manage users, licenses, and mail contacts in Microsoft 365 Determine the user identity model for your organization Create user accounts in Microsoft 365 Manage user account settings in Microsoft 365 Manage user licenses in Microsoft 365 Recover deleted user accounts in Microsoft 365 Perform bulk user maintenance in Microsoft Entra ID Create and manage guest users Create and manage mail contacts 3 - Manage groups in Microsoft 365 Examine groups in Microsoft 365 Create and manage groups in Microsoft 365 Create dynamic groups using Azure rule builder Create a Microsoft 365 group naming policy Create groups in Exchange Online and SharePoint Online 4 - Add a custom domain in Microsoft 365 Plan a custom domain for your Microsoft 365 deployment Plan the DNS zones for a custom domain Plan the DNS record requirements for a custom domain Create a custom domain in Microsoft 365 5 - Configure client connectivity to Microsoft 365 Examine how automatic client configuration works Explore the DNS records required for client configuration Configure Outlook clients Troubleshoot client connectivity 6 - Configure administrative roles in Microsoft 365 Explore the Microsoft 365 permission model Explore the Microsoft 365 admin roles Assign admin roles to users in Microsoft 365 Delegate admin roles to partners Manage permissions using administrative units in Microsoft Entra ID Elevate privileges using Microsoft Entra Privileged Identity Management Examine best practices when configuring administrative roles 7 - Manage tenant health and services in Microsoft 365 Monitor the health of your Microsoft 365 services Monitor tenant health using Microsoft 365 Adoption Score Monitor tenant health using Microsoft 365 usage analytics Develop an incident response plan Request assistance from Microsoft 8 - Deploy Microsoft 365 Apps for enterprise Explore Microsoft 365 Apps for enterprise functionality Explore your app compatibility by using the Readiness Toolkit Complete a self-service installation of Microsoft 365 Apps for enterprise Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager Deploy Microsoft 365 Apps for enterprise from the cloud Deploy Microsoft 365 Apps for enterprise from a local source Manage updates to Microsoft 365 Apps for enterprise Explore the update channels for Microsoft 365 Apps for enterprise Manage your cloud apps using the Microsoft 365 Apps admin center 9 - Analyze your Microsoft 365 workplace data using Microsoft Viva Insights Examine the analytical features of Microsoft Viva Insights Explore Personal insights Explore Team insights Explore Organization insights Explore Advanced insights 10 - Explore identity synchronization Examine identity models for Microsoft 365 Examine authentication options for the hybrid identity model Explore directory synchronization 11 - Prepare for identity synchronization to Microsoft 365 Plan your Microsoft Entra deployment Prepare for directory synchronization Choose your directory synchronization tool Plan for directory synchronization using Microsoft Entra Connect Plan for directory synchronization using Microsoft Entra Connect cloud sync 12 - Implement directory synchronization tools Configure Microsoft Entra Connect prerequisites Configure Microsoft Entra Connect Monitor synchronization services using Microsoft Entra Connect Health Configure Microsoft Entra Connect cloud sync prerequisites Configure Microsoft Entra Connect cloud sync 13 - Manage synchronized identities Manage users with directory synchronization Manage groups with directory synchronization Use Microsoft Entra Connect Sync Security Groups to help maintain directory synchronization Configure object filters for directory synchronization Explore Microsoft Identity Manager Troubleshoot directory synchronization 14 - Manage secure user access in Microsoft 365 Manage user passwords Enable pass-through authentication Enable multifactor authentication Enable passwordless sign-in with Microsoft Authenticator Explore self-service password management Explore Windows Hello for Business Implement Microsoft Entra Smart Lockout Implement conditional access policies Explore Security Defaults in Microsoft Entra ID Investigate authentication issues using sign-in logs 15 - Examine threat vectors and data breaches Explore today's work and threat landscape Examine how phishing retrieves sensitive information Examine how spoofing deceives users and compromises data security Compare spam and malware Examine account breaches Examine elevation of privilege attacks Examine how data exfiltration moves data out of your tenant Examine how attackers delete data from your tenant Examine how data spillage exposes data outside your tenant Examine other types of attacks 16 - Explore the Zero Trust security model Examine the principles and components of the Zero Trust model Plan for a Zero Trust security model in your organization Examine Microsoft's strategy for Zero Trust networking Adopt a Zero Trust approach 17 - Explore security solutions in Microsoft 365 Defender Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365 Protect your organization's identities using Microsoft Defender for Identity Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint Protect against cyber attacks using Microsoft 365 Threat Intelligence Provide insight into suspicious activity using Microsoft Cloud App Security Review the security reports in Microsoft 365 Defender 18 - Examine Microsoft Secure Score Explore Microsoft Secure Score Assess your security posture with Microsoft Secure Score Improve your secure score Track your Microsoft Secure Score history and meet your goals 19 - Examine Privileged Identity Management Explore Privileged Identity Management in Microsoft Entra ID Configure Privileged Identity Management Audit Privileged Identity Management Control privileged admin tasks using Privileged Access Management 20 - Examine Azure Identity Protection Explore Azure Identity Protection Enable the default protection policies in Azure Identity Protection Explore the vulnerabilities and risk events detected by Azure Identity Protection Plan your identity investigation 21 - Examine Exchange Online Protection Examine the anti-malware pipeline Detect messages with spam or malware using Zero-hour auto purge Explore anti-spoofing protection provided by Exchange Online Protection Explore other anti-spoofing protection Examine outbound spam filtering 22 - Examine Microsoft Defender for Office 365 Climb the security ladder from EOP to Microsoft Defender for Office 365 Expand EOP protections by using Safe Attachments and Safe Links Manage spoofed intelligence Configure outbound spam filtering policies Unblock users from sending email 23 - Manage Safe Attachments Protect users from malicious attachments by using Safe Attachments Create Safe Attachment policies using Microsoft Defender for Office 365 Create Safe Attachments policies using PowerShell Modify an existing Safe Attachments policy Create a transport rule to bypass a Safe Attachments policy Examine the end-user experience with Safe Attachments 24 - Manage Safe Links Protect users from malicious URLs by using Safe Links Create Safe Links policies using Microsoft 365 Defender Create Safe Links policies using PowerShell Modify an existing Safe Links policy Create a transport rule to bypass a Safe Links policy Examine the end-user experience with Safe Links 25 - Explore threat intelligence in Microsoft 365 Defender Explore Microsoft Intelligent Security Graph Explore alert policies in Microsoft 365 Run automated investigations and responses Explore threat hunting with Microsoft Threat Protection Explore advanced threat hunting in Microsoft 365 Defender Explore threat analytics in Microsoft 365 Identify threat issues using Microsoft Defender reports 26 - Implement app protection by using Microsoft Defender for Cloud Apps Explore Microsoft Defender Cloud Apps Deploy Microsoft Defender for Cloud Apps Configure file policies in Microsoft Defender for Cloud Apps Manage and respond to alerts in Microsoft Defender for Cloud Apps Configure Cloud Discovery in Microsoft Defender for Cloud Apps Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps 27 - Implement endpoint protection by using Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Configure Microsoft Defender for Endpoint in Microsoft Intune Onboard devices in Microsoft Defender for Endpoint Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management Manage device discovery and vulnerability assessment Reduce your threat and vulnerability exposure 28 - Implement threat protection by using Microsoft Defender for Office 365 Explore the Microsoft Defender for Office 365 protection stack Investigate security attacks by using Threat Explorer Identify cybersecurity issues by using Threat Trackers Prepare for attacks with Attack simulation training 29 - Examine data governance solutions in Microsoft Purview Explore data governance and compliance in Microsoft Purview Protect sensitive data with Microsoft Purview Information Protection Govern organizational data using Microsoft Purview Data Lifecycle Management Minimize internal risks with Microsoft Purview Insider Risk Management Explore Microsoft Purview eDiscovery solutions 30 - Explore archiving and records management in Microsoft 365 Explore archive mailboxes in Microsoft 365 Enable archive mailboxes in Microsoft 365 Explore Microsoft Purview Records Management Implement Microsoft Purview Records Management Restore deleted data in Exchange Online Restore deleted data in SharePoint Online 31 - Explore retention in Microsoft 365 Explore retention by using retention policies and retention labels Compare capabilities in retention policies and retention labels Define the scope of a retention policy Examine the principles of retention Implement retention using retention policies, retention labels, and eDiscovery holds Restrict retention changes by using Preservation Lock 32 - Explore Microsoft Purview Message Encryption Examine Microsoft Purview Message Encryption Configure Microsoft Purview Message Encryption Define mail flow rules to encrypt email messages Add organizational branding to encrypted email messages Explore Microsoft Purview Advanced Message Encryption 33 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 34 - Implement Microsoft Purview Insider Risk Management Explore insider risk management Plan for insider risk management Explore insider risk management policies Create insider risk management policies Investigate insider risk management activities and alerts Explore insider risk management cases 35 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 36 - Explore Microsoft Purview Data Loss Prevention Examine Data Loss Prevention Explore Endpoint data loss prevention Examine DLP policies View DLP policy results Explore DLP reports 37 - Implement Microsoft Purview Data Loss Prevention Plan to implement Microsoft Purview Data Loss Protection Implement Microsoft Purview's default DLP policies Design a custom DLP policy Create a custom DLP policy from a template Configure email notifications for DLP policies Configure policy tips for DLP policies 38 - Implement data classification of sensitive information Explore data classification Implement data classification in Microsoft 365 Explore trainable classifiers Create and retrain a trainable classifier View sensitive data using Content explorer and Activity explorer Detect sensitive information documents using Document Fingerprinting 39 - Explore sensitivity labels Manage data protection using sensitivity labels Explore what sensitivity labels can do Determine a sensitivity label's scope Apply sensitivity labels automatically Explore sensitivity label policies 40 - Implement sensitivity labels Plan your deployment strategy for sensitivity labels Examine the requirements to create a sensitivity label Create sensitivity labels Publish sensitivity labels Remove and delete sensitivity labels Additional course details: Nexus Humans MS-102T00: Microsoft 365 Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-102T00: Microsoft 365 Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies. In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data. Prerequisites The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices. 1 - Explore the Enterprise Desktop Examine benefits of modern management Examine the enterprise desktop life-cycle model Examine planning and purchasing Examine desktop deployment Plan an application deployment Plan for upgrades and retirement 2 - Explore Windows Editions Examine Windows client editions and capabilities Select client edition Examine hardware requirements 3 - Understand Microsoft Entra ID Examine Microsoft Entra ID Compare Microsoft Entra ID and Active Directory Domain Services Examine Microsoft Entra ID as a directory service for cloud apps Compare Microsoft Entra ID P1 and P2 plans Examine Microsoft Entra Domain Services 4 - Manage Microsoft Entra identities Examine RBAC and user roles in Microsoft Entra ID Create and manage users in Microsoft Entra ID Create and manage groups in Microsoft Entra ID Manage Microsoft Entra objects with PowerShell Synchronize objects from AD DS to Microsoft Entra ID 5 - Manage device authentication Describe Microsoft Entra join Examine Microsoft Entra join prerequisites limitations and benefits Join devices to Microsoft Entra ID Manage devices joined to Microsoft Entra ID 6 - Enroll devices using Microsoft Configuration Manager Deploy the Microsoft Configuration Manager client Monitor the Microsoft Configuration Manager client Manage the Microsoft Configuration Manager client 7 - Enroll devices using Microsoft Intune Manage mobile devices with Intune Enable mobile device management Explain considerations for device enrollment Manage corporate enrollment policy Enroll Windows devices in Intune Enroll Android devices in Intune Enroll iOS devices in Intune Explore device enrollment manager Monitor device enrollment Manage devices remotely 8 - Execute device profiles Explore Intune device profiles Create device profiles Create a custom device profile 9 - Oversee device profiles Monitor device profiles in Intune Manage device sync in Intune Manage devices in Intune using scripts 10 - Maintain user profiles Examine user profile Explore user profile types Examine options for minimizing user profile size Deploy and configure folder redirection Sync user state with Enterprise State Roaming Configure Enterprise State Roaming in Azure 11 - Execute mobile application management Examine mobile application management Examine considerations for mobile application management Prepare line-of-business apps for app protection policies Implement mobile application management policies in Intune Manage mobile application management policies in Intune 12 - Deploy and update applications Deploy applications with Intune Add apps to Intune Manage Win32 apps with Intune Deploy applications with Configuration Manager Deploying applications with Group Policy Assign and publish software Explore Microsoft Store for Business Implement Microsoft Store Apps Update Microsoft Store Apps with Intune Assign apps to company employees 13 - Administer endpoint applications Manage apps with Intune Manage Apps on non-enrolled devices Deploy Microsoft 365 Apps with Intune Additional Microsoft 365 Apps Deployment Tools Configure Microsoft Edge Internet Explorer mode App Inventory Review 14 - Protect identities in Microsoft Entra ID Explore Windows Hello for Business Deploy Windows Hello Manage Windows Hello for Business Explore Microsoft Entra ID Protection Manage self-service password reset in Microsoft Entra ID Implement multi-factor authentication 15 - Enable organizational access Enable access to organization resources Explore VPN types and configuration Explore Always On VPN Deploy Always On VPN 16 - Implement device compliance Protect access to resources using Intune Explore device compliance policy Deploy a device compliance policy Explore conditional access Create conditional access policies 17 - Generate inventory and compliance reports Report enrolled devices inventory in Intune Monitor and report device compliance Build custom Intune inventory reports Access Intune using Microsoft Graph API 18 - Deploy device data protection Explore Windows Information Protection Plan Windows Information Protection Implement and use Windows Information Protection Explore Encrypting File System in Windows client Explore BitLocker 19 - Manage Microsoft Defender for Endpoint Explore Microsoft Defender for Endpoint Examine key capabilities of Microsoft Defender for Endpoint Explore Windows Defender Application Control and Device Guard Explore Microsoft Defender Application Guard Examine Windows Defender Exploit Guard Explore Windows Defender System Guard 20 - Manage Microsoft Defender in Windows client Explore Windows Security Center Explore Windows Defender Credential Guard Manage Microsoft Defender Antivirus Manage Windows Defender Firewall Explore Windows Defender Firewall with Advanced Security 21 - Manage Microsoft Defender for Cloud Apps Explore Microsoft Defender for Cloud Apps Planning Microsoft Defender for Cloud Apps Implement Microsoft Defender for Cloud Apps 22 - Assess deployment readiness Examine deployment guidelines Explore readiness tools Assess application compatibility Explore tools for application compatibility mitigation Prepare network and directory for deployment Plan a pilot 23 - Deploy using the Microsoft Deployment Toolkit Evaluate traditional deployment methods Set up the Microsoft Deployment Toolkit for client deployment Manage and deploy images using the Microsoft Deployment Toolkit 24 - Deploy using Microsoft Configuration Manager Explore client deployment using Configuration Manager Examine deployment components of Configuration Manager Manage client deployment using Configuration Manager Plan in-place upgrades using Configuration Manager 25 - Deploy Devices using Windows Autopilot Use Autopilot for modern deployment Examine requirements for Windows Autopilot Prepare device IDs for Autopilot Implement device registration and out-of-the-box customization Examine Autopilot scenarios Troubleshoot Windows Autopilot 26 - Implement dynamic deployment methods Examine subscription activation Deploy using provisioning packages Use Windows Configuration Designer Use Microsoft Entra join with automatic MDM enrollment 27 - Plan a transition to modern endpoint management Explore using co-management to transition to modern endpoint management Examine prerequisites for co-management Evaluate modern management considerations Evaluate upgrades and migrations in modern transitioning Migrate data when modern transitioning Migrate workloads when modern transitioning 28 - Manage Windows 365 Explore Windows 365 Configure Windows 365 Administer Windows 365 29 - Manage Azure Virtual Desktop Examine Azure Virtual Desktop Explore Azure Virtual Desktop Configure Azure Virtual Desktop Administer Azure Virtual Desktop Additional course details: Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants Overview Change and the individual Change and the organization Communication and stakeholder engagement Change practice Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge. Prerequisites There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices. 1 - Change and the Organization Drivers for change Developing a vision Culture and climate Emergent change and lifecycle Organizational metaphors Models of change Roles required for change 2 - Stakeholders Principles Identification Analysis Influencing and listening Emotion and demonstration Communications Cognitive biases Remaining people focused Improving Communications Communications channels Collaboration Communications Planning Larger workshops 2 - Change Impact Assessing impact McKinsey 7 S Stakeholder impact assessment Assessing change readiness Large change ? how to staff Building a change team Preparing for resistance Building team effectiveness 4 - Individual Change Learning theory Motivation Change Curve Personality differences

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server, Windows client, Azure, and Microsoft 365 administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of PowerShell or any scripting language is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server. This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches. Prerequisites Before attending this course, students must have: -Experience with Windows networking technologies and implementation. - Experience with Windows Server administration, maintenance, and troubleshooting. 1 - Review Windows PowerShell Learn about Windows PowerShell Get familiar with Windows PowerShell applications Identify factors to install and use Windows PowerShell Configure the Windows PowerShell console Configure the Windows PowerShell Integrated Scripting Environment (ISE) Use Visual Studio Code with PowerShell 2 - Understand the command syntax in Windows PowerShell Discover the structure of PowerShell cmdlets Discover the parameters for using PowerShell cmdlets Review the tab completion feature in PowerShell Display the About files content in PowerShell 3 - Find commands and Get-Help in Windows PowerShell Define modules in PowerShell Find cmdlets in PowerShell Use command aliases in PowerShell Use Show-Command and Get-Help in PowerShell Interpret the help file contents and update the local help content in PowerShell 4 - Manage Active Directory Domain Services using PowerShell cmdlets Manage user accounts in PowerShell Manage groups and group memberships in PowerShell Manage computer accounts in PowerShell Manage organizational units and Active Directory objects in PowerShell 5 - Manage network service settings for Windows devices using PowerShell cmdlets Manage IP addresses in PowerShell Manage IP routing in PowerShell Manage DNS clients in PowerShell Manage Windows Firewall settings in PowerShell 6 - Manage Windows Server settings using PowerShell cmdlets Automate management tasks using the Group Policy management cmdlets Manage server roles and services using PowerShell cmdlets Manage Hyper-V Virtual Machines using PowerShell cmdlets Manage Internet Information Services using PowerShell cmdlets 7 - Manage settings for a local Windows machine using PowerShell cmdlets Manage Windows 10 using PowerShell Manage permissions with PowerShell 8 - Understand the Windows PowerShell pipeline Review Windows PowerShell pipeline and its output Discover object members in PowerShell Control the formatting of pipeline output 9 - Select, sort, and measure objects using the pipeline Sort and group objects by property in the pipeline Measure objects in the pipeline Select a set of objects in the pipeline Select object properties in the pipeline Create and format calculated properties in the pipeline 10 - Filter objects out of the pipeline Learn about the comparison operators in PowerShell Review basic filter syntax in the pipeline Review advanced filter syntax in the pipeline Optimize the filter performance in the pipeline 11 - Enumerate objects in the pipeline Learn about enumerations in the pipeline Review basic syntax to enumerate objects in the pipeline Review advanced syntax to enumerate objects in the pipeline 12 - Send and pass data as output from the pipeline Write pipeline data to a file Convert pipeline objects to other forms of data representation in PowerShell Control additional output options in PowerShell 13 - Pass pipeline objects Pipeline parameter binding Identify ByValue parameters Pass data by using ByValue Pass data by using ByPropertyName Identify ByPropertyName parameters Use manual parameters to override the pipeline Use parenthetical commands Expand property values 14 - Connect with data stores using PowerShell providers Define Windows PowerShell providers Review the built-in providers in PowerShell Access provider help in PowerShell 15 - Use PowerShell drives in PowerShell Explain PowerShell drives in PowerShell Use PowerShell drive cmdlets in PowerShell Manage the file system in PowerShell Manage the registry in PowerShell Work with certificates in PowerShell Work with other PowerShell drives in PowerShell 16 - Review CIM and WMI Review architecture of CIM and WMI Review repositories in CIM and WMI Locate online class documentation by using CIM and WMI cmdlets 17 - Query configuration information by using CIM and WMI List local repository namespaces and classes by using CIM and WMI Query instances by using commands and WMI Query Language Connect to remote computers by using CIM and WMI cmdlets Query repository classes from remote computers by using CIMSession objects 18 - Query and manipulate repository objects by using CIM and WMI methods Discover methods of repository objects by using CIM and WMI Locate class methods and documentation by using CIM and WMI Invoke methods of repository objects by using CIM and WMI 19 - Manage variables in Windows PowerShell scripts Define variables in Windows PowerShell scripts Create variable names in Windows PowerShell scripts Assign values and types to variables in Windows PowerShell scripts Identify the methods and properties of variables in Windows PowerShell scripts Use string variables and methods in Windows PowerShell scripts Use date variables and methods in Windows PowerShell scripts 20 - Work with arrays and hash tables in Windows PowerShell scripts Define an array in Windows PowerShell scripts Work with array lists in Windows PowerShell scripts Define hash tables in Windows PowerShell Scripts Work with hash tables in Windows PowerShell scripts 21 - Create and run scripts by using Windows PowerShell Review Windows PowerShell scripts Modify scripts in the PowerShell Gallery Create scripts using Windows PowerShell Review the PowerShellGet module in Windows PowerShell Run scripts and set the execution policy in Windows PowerShell Review Windows PowerShell and AppLocker Sign the scripts digitally in Windows PowerShell 22 - Work with scripting constructs in Windows PowerShell Review and use the ForEach loop in Windows PowerShell scripts Review and use the If construct in Windows PowerShell scripts Review and use the Switch construct in Windows PowerShell scripts Review the For construct in Windows PowerShell scripts Review other loop constructs in Windows PowerShell scripts Review Break and Continue in Windows PowerShell scripts 23 - Import data in different formats for use in scripts by using Windows PowerShell cmdlets Use the Get-Content command in Windows PowerShell scripts Use the Import-Csv cmdlet in Windows PowerShell scripts Use the Import-Clixml cmdlet in Windows PowerShell scripts Use the ConvertFrom-Json cmdlet in Windows PowerShell scripts 24 - Use methods to accept user inputs in Windows PowerShell scripts Identify values that might change in Windows PowerShell scripts Use the Read-Host cmdlet in Windows PowerShell scripts Use the Get-Credential cmdlet in Windows PowerShell scripts Use the Out-GridView cmdlet in Windows PowerShell scripts Pass parameters to a Windows PowerShell script 25 - Troubleshoot scripts and handle errors in Windows PowerShell Interpret error messages generated for Windows PowerShell commands Add output to Windows PowerShell scripts Use breakpoints in Windows PowerShell scripts Interpret error actions for Windows PowerShell commands 26 - Use functions and modules in Windows PowerShell scripts Review functions in Windows PowerShell scripts Use variable scope in Windows PowerShell scripts Create modules in Windows PowerShell scripts Use the dot sourcing feature in Windows PowerShell 27 - Manage single and multiple computers by using Windows PowerShell remoting Review the remoting feature of Windows PowerShell Compare remoting with remote connectivity Review the remoting security feature of Windows PowerShell Enable remoting by using Windows PowerShell Use one-to-one remoting by using Windows PowerShell Use one-to-many remoting by using Windows PowerShell Compare remoting output with local output 28 - Use advanced Windows PowerShell remoting techniques Review common remoting techniques of Windows PowerShell Send parameters to remote computers in Windows PowerShell Set access protection to variables, aliases, and functions by using the scope modifier Enable multi-hop remoting in Windows PowerShell 29 - Manage persistent connections to remote computers by using Windows PowerShell sessions Review persistent connections in Windows PowerShell Create and manage persistent PSSessions by using Windows PowerShell Disconnect PSSessions by using Windows PowerShell Review the feature of implicit remoting in Windows PowerShell 30 - Review Azure PowerShell module Review Azure PowerShell Review the benefits of the Azure PowerShell module Install the Azure PowerShell module Migrate Azure PowerShell from AzureRM to Azure Review Microsoft Azure Active Directory module for Windows PowerShell and Azure Active Directory PowerShell for Graph modules 31 - Review the features and tools for Azure Cloud Shell Review the characteristics of Azure Cloud Shell Review the features and tools of Azure Cloud Shell Configure and experiment with Azure Cloud Shell 32 - Manage Azure resources with Windows PowerShell Create a new Azure virtual machine by using Windows PowerShell commands Manage Azure virtual machines by using Windows PowerShell commands Manage Azure related storage by using Azure PowerShell Manage Azure subscriptions by using Azure PowerShell 33 - Manage users, groups, and licenses in Microsoft Entra ID by using Windows PowerShell Review benefits to manage Microsoft 365 services by using Windows PowerShell Connect to the Microsoft 365 tenant by using Windows PowerShell Manage users in Microsoft 365 by using Windows PowerShell Manage groups in Microsoft 365 by using Windows PowerShell Manage roles in Microsoft 365 by using Windows PowerShell Manage licenses in Microsoft 365 by using Windows PowerShell 34 - Manage Exchange Online by using Windows PowerShell Connect to Exchange Online by using Windows PowerShell Manage mailboxes in Exchange Online by using Windows PowerShell Manage resources in Exchange Online by using Windows PowerShell Manage admin roles in Exchange Online by using Windows PowerShell 35 - Manage SharePoint Online by using Windows PowerShell Install and connect to SharePoint Online Management Shell by using Windows PowerShell Manage SharePoint Online users and groups by using Windows PowerShell Manage SharePoint sites by using Windows PowerShell Manage SharePoint Online external user sharing by using Windows PowerShell 36 - Manage Microsoft Teams by using Windows PowerShell Review Microsoft Teams PowerShell module Install the Microsoft Teams PowerShell module Manage teams with Microsoft Teams PowerShell module 37 - Create and manage background jobs using Windows PowerShell Define the types of background jobs in Windows PowerShell Start remote jobs and CIM/WMI jobs in Windows PowerShell Monitor jobs in Windows PowerShell Retrieve results for running jobs in Windows PowerShell 38 - Create and manage scheduled jobs using Windows PowerShell Create and run Windows PowerShell scripts as scheduled tasks Define scheduled jobs in Windows PowerShell Create job option and job trigger objects in Windows PowerShell Create and register a scheduled job in Windows PowerShell Retrieve the results from a scheduled job in Windows PowerShell

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices

Developing Leadership and Emotional Intelligence Skills course is designed to empower participants with the essential leadership competencies and emotional intelligence skills needed to excel in today's dynamic workplace. Through a blend of theoretical frameworks, interactive exercises, and practical applications, this course aims to enhance participants' self-awareness, interpersonal relationships, and leadership capabilities, ultimately enabling them to inspire and motivate others towards achieving organizational goals.

Effecting Business Process Improvement Business analysts facilitate the solution of business problems. The solutions are put into practice as changes to the way people perform in their organizations and the tools they use. The business analyst is a change agent who must understand the basic principles of quality management. This course covers the key role that business analysts play in organizational change management. What you will Learn You will learn how to: Define and document a business process Work with various business modeling techniques Perform an enterprise analysis in preparation for determining requirements Analyze business processes to discern problems Foundation Concepts Overview of business analysis and process improvement Defining the business process Introducing the proactive business analyst Focusing on business process improvement for business analysts Launching a Successful Business Process Improvement Project Overview of the launch phase Understanding and creating organizational strategy Selecting the target process Aligning the business process improvement project's goals and objectives with organizational strategy Defining the Current Process Overview of current process phase Documenting the business process Business modeling options: work-flow models Business modeling options: Unified Modeling Language (UML) model adaptations for business processes Analyzing the Current Process Process analysis overview Evaluation: establishing the control group Opportunity techniques: multi-discipline problem-solving Opportunity techniques: matrices Building and Sustaining a Recommended Process Overview of the recommended process and beyond Impact analysis Recommended process Transition to the business case Return to proactive state