Description

Business Relationship Management Professional (BRMP)®

Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners.

The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaptation in IT.

The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the 'why' and the 'what' - 'why' business relationship management is important to your organization and 'what' a BRM capability does to add value to your organization.

This interactive course, with discussions, partnering activities, and periodic knowledge checks, will provide you with the opportunity to apply learning to your unique organizational situations, creating solutions that you can use immediately upon returning to your workplace. This practical knowledge will allow you to demonstrate immediate value in your role, as well as prepare you for the BRMP Certification exam.

What You Will Learn

This course provides a foundational understanding of Business Relationship Management. Upon completion of the BRMP® course, participant will be able to demonstrate their understanding:

Explain what business relationship management is and the value it provides to an organization

Articulate the need for an organization to move beyond traditional goals of profit and products to encompass those that are appropriate for a relationship-centered organization

Describe the importance of integrating business relationship management into every element of their organization

Define the importance of educating their organization that a mature BRM capability will evolve culture, build partnerships, drive value, and satisfy purpose

Apply business relationship management to their organization's triple bottom line of people, purpose, and planet

Explain the basic knowledge, skills, and mindsets of the business relationship management role

Clarify the core business relationship management approaches, tools, and templates used to achieve results

Illustrate the value and impact the BRM capability has on an organization by completing a draft of the BRM Capability Workbook

BRM Introduction - The Bigger Picture

Why BRM = why now?

Relationship-centered organization

Theory of 'relationshipism'

Triple bottom line

BRM defined

Activity domains

BRM challenges

BRM Capability

BRM capability framework

Organizational purpose and strategy

Now-to-new

Evolve culture

Build partnerships

Drive value

Satisfy purpose

Limitless growth and improvement

BRM Capability - Evolve culture

Evolve culture framework

Purposeful narrative

Desired behaviors

Influential relationships

Personal growth

BRM Capability - Build partnerships

Build partnerships framework

BRM role competency model

Relationship maturity and quality

Partnering mindsets

Relationship discovery

Relationship nurturing

BRM Capability - Drive value

What is value?

Types of value

Sources of value

Drive value framework

BRM role competency model

Value discovery

Value realization

Value results

BRM Capability - Satisfy purpose

Satisfy purpose framework

BRM role competency model

Through the BRM capability

Through the triple bottom line

Social value

BRM Capability - Wrap-up

Evolve culture capability framework

Build partnerships capability framework

Drive value capability framework

Satisfy purpose capability framework

BRM Role

Our purpose and what we believe

Role clarity

Single point of focus

BRM Code of Ethics

BRM Role Competency Model

BRM mindset

Scope of BRM role

BRM role with organizational factors

BRM Team

Our purpose and what we believe

BRM team definition

BRM team purpose, mission, and vision

Assessing the value of a BRM team

Organizing a BRM team

Leading a BRM team

Transition management

Coaching BRMs

Closing - BRM Key Learnings

Key learnings from each module

Closing - BRMP Course Wrap-Up

What to do in the next 30/60/90/365 days

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After passing the exam

Recap learning objectives

Review learning objectives

Review expectations

Course feedback

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Business Relationship Management Professional (BRMP)

By IIL Europe Ltd

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