6950 Courses

Did you know 1 in 4 people in the UK are likely to experience mental health problems each year? Mental health is just as important as physical health, yet whilst we know how to take care of our own physical health, many people do not know how to support relatives, friends and even colleagues who are experiencing poor mental health. By developing a greater understanding of common mental health issues, as well as how best to support and guide someone to professional help, you can help further reduce the stigma associated with mental health in the UK. The QA Level 3 Award in Mental Health First Aid in the Workplace (RQF) is a regulated and nationally recognised qualification that has been specifically designed for those who would like to raise their awareness of mental health, develop an understanding on how best to support, reassure and signpost colleagues to professional support. What’s more, candidates will develop the knowledge, skills and confidence to actively promote positive mental health within their workplace, making it an ideal qualification for mental health champions/first aiders, human resources, managers, supervisors and team leaders. What’s Covered? Understanding mental health and its importance The roles and responsibilities for mental health in the workplace Importance of own wellbeing as a mental health first aider Common mental health conditions, including: Characteristics and features Work-related stress Anxiety Eating disorders Depression Post-traumatic stress disorder (PTSD) Obsessive compulsive disorder (OCD) Phobias Bipolar Self-harm Psychosis Suicide Promoting positive mental health first aid in the workplace Best practice for employers Mental health first aid at work action plan Appropriate coping strategies How employers can provide support to employees in the workplace Assisting those off work or returning to work Procedures to support employees who are off work whilst experiencing poor mental health Types of support available both locally and nationally

There is so much more to this free tool than just creating PDFs. Learn what else you can do for free. Duration: 2 hours This Adobe Acrobat Reader course looks at the features of the Acrobat Reader tool. Learn how to create PDF and what options you have, complete and sign and mark up PDFs. Objectives  By the end of the course you will be able to: Create PDFs from other tools Complete and sign documents Mark up PDF documents Content Creating PDFs Building PDF documents from Word, Excel and PowerPoint Working in Acrobat Home, Tools and Document Views Using the Navigation Panel and Pane Floating toolbar and Contextual menus Completing and signing documents Using fill and sign to complete forms Adding signatures Marking up documents Marking up changes Using sticky notes Using the highlighter pen Adding stamps Attaching documents and audio

Discover the key responsibilities, skills, and qualities required for success in the role of Assistant Manager. Explore how effective leadership, strategic decision-making, and strong communication are essential in supporting the overall success of a team or department. Learn more about the dynamic role of an Assistant Manager and how it contributes to organizational growth and efficiency.

Working within Heath and Social Care settings often involves moving, lifting, or otherwise manually handling the people within your care. This moving and handling training course is designed to educate learners regarding both the requirements and risks associated with moving people safely. Learners will also participate in practical moving & positioning enabling competency sign-off.

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. Course overview Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. Objectives  By the end of the course you will be able to: Identify key actions to take to manage team performance remotely Implement a communications plan for use within the team Allocate tasks to team members to build a culture of teamworking across the different locations Involve your team members in planning team activities Use visits to each location to maximum effect Content Communication to ensure inclusivity How do team members find out the latest news? Identifying what needs to be known by all A team communication plan Effective virtual meetings Manage performance from a distance Principles of Smart Working Involving the team in planning activities Allocating tasks and objectives across the team Identifying areas of expertise Deciding key areas of responsibility per location Identifying, and dealing with, the different levels of performance Maximising time in each location Setting the tone of a visit – from ‘inspection’ to ‘social call’ Considering what team members expect and need from your presence Identifying what needs to be prepared by the team for your visit Making contact with your team members while you are there Action planning Identifying and planning next steps

Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results Course overview Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. Objectives By the end of the course you will be able to: Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use models of Strategic Thinking Understand the impact of perception, bias and judgement in decision making Understand personal preferences and approaches to decision making Speed read other people’s approach to decision making Use decision making models for strategic thinking Apply Mindsets, Skillsets and Toolsets for decision making Content The decision lifestyle - personal preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to decision making Understand the impact of Perception, Bias and judgement in decision making Speed reading others’ approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making – VUCA The Cynefin Framework – decision making in complex situations Understanding which business context you operate in – simple, complicated, complex or chaotic Models to improve strategic thinking How to understand yourself better How to improve your decision making How to understand others better How to improve other’s decision making Human centred decision making How to put humans at the centre of your decision making The art of Creative Problem Solving Using Design Thinking to reduce human complexity in decision making

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. Objectives  By the end of the course you will be able to: Understand what makes us different from people from other cultures Appreciate why we form impressions of other cultures Use strategies to communicate effectively with those from different cultural backgrounds Build trust with those we work with from a different cultural background Content Intercultural Challenges What challenges do you face with dealing with people from different cultures? Why do these challenges exist? Understanding Culture What is culture? Trompenaars’ Model of Culture – what determines our understanding of different cultures Cultural theories Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue Hofstede – 6 Cultural Dimensions Trompenaars – 7 Cultural Dimensions Chart your intercultural business relationships against these dimensions Strategies and Intercultural Management Trompenaar’s 3 step approach – Recognise, Respect, Reconcile How to foster and maintain trust Effective intercultural communication strategies Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Encourage people to think about how they can improve their performance through asking questions and coaching effectively. Course overview Duration: 1 day (6.5 hours) This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team. Objectives By the end of the course you will be able to: Define what coaching is and how it differs from and complements other management techniques State the benefits that coaching has for team members, managers and the business Use the key skills of coaching Implement strategies to deal with resistance to coaching Give feedback effectively while coaching Practice your coaching skills with real-life situations ContentWhat is Coaching How does coaching differ from mentoring, training, counselling? Giving advice vs coaching – The Power of 3 How does coaching support performance? Coaching as a leadership style Benefits of Coaching What are the benefits of taking a coaching approach for Team membersManagersThe wider organisation Key Skills How to build rapport for a positive coaching relationship Effective listening – understanding and practising the different levels involved in active listening Smart questioning The power of observation – reflecting back what isn’t being said Practical application throughout The GROW model for Coaching Understanding how to use the GROW model Types of questions to use at each stage Demonstration and practice Resistance for Coaching and Strategies Why might people be resistant to coaching? The role of “experts”, self-talk and self-concept in our thinking Expanding comfort zones Contracting and ethics Feedback/Directive Coaching Directive vs Non-Directive Coaching How and when to give feedback when coaching A feedback model Practice Action Planning

Investigate and recognise the role of project sponsor and the importance of the relationship between sponsor and project manager and how this can be improved. Course overview Duration: 1 day (6.5 hours) This workshop is designed to investigate, understand and develop the role of the project sponsor. By taking elements of effective governance from the guidance published by the APM (Association for Project Management) and Axelos Managing Successful Programmes, an improved project sponsor capability can be developed. The workshop will also explore the importance of the relationship between sponsor and project manager and how this can be improved. Whilst predominately designed for the project sponsor role, there is provision for a discussion with project manager representatives to agree an action plan to improve the delivery of projects within an organisation. Objectives  By the end of the course you will be able to: Describe and commit to the role of the Project Sponsor Identify the key principles of governance that can contribute to success Describe the environment in which the projects are delivered Explain the financial and resource constraints within the project environment Define the criteria used for project selection Identify the expectations of key stakeholders and develop a clear communication plan to engage with them Identify and resolve areas of conflict Describe the relationship with the Project Manager Create an effective environment and relationship for project success Content Introduction The Project Environment The Principles of Governance The background to the training Roles The Project Sponsor The Project Manager The Project Board Sponsor responsibilities Defining Project Selection Criteria and Prioritisation Business Case and Justification Finance and Funding Resourcing the projects Stakeholder Engagement Project Governance Resolving conflict between stakeholders Benefits Realisation Capitalising the lessons learned during project reviews Delivering success The relationship with the Project Manager and team Action Plan for the future The workshop will use case studies drawn from previous client projects, both successful and less successful.