Description

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do.

Course overview

Duration: 1 day (6.5 hours)

This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required.

Objectives

The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours.

Content

What is influencing and assertiveness?

Sources of power

Influencing skills and choosing the right approach

When to be assertive and alternative behaviours

Assertive behaviour

Behavioural styles and their impact on working relationships

Identifying different behaviour types; assertive, aggressive, passive

Building confidence and negotiating a win/win result

Developing Skills

Communication skills – the language of influence and communication dynamics

Different influencing techniques and when to use them

The art of saying ‘No’ - having the confidence to challenge

Receiving criticism assertively and assertiveness behaviour analysis

The language of assertion

Meeting skills

Giving and receiving feedback

Dealing with confrontation, aggression and challenges in a confident manner

Practical Exercises and Action Planning

Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

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Assertiveness and Influencing Techniques

By Underscore Group

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