Booking options
Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
Delivered at organisers' location
Horsham
Full day
Encourage people to think about how they can improve their performance through asking questions and coaching effectively.
Course overview
Duration: 1 day (6.5 hours)
This workshop is suitable for anyone who is in a first line manager position looking to develop their coaching skills. The focus of the workshop is on understanding how coaching supports other management techniques, how it develops people and their performance, and how best to use coaching with your team.
Objectives
By the end of the course you will be able to:
Define what coaching is and how it differs from and complements other management techniques
State the benefits that coaching has for team members, managers and the business
Use the key skills of coaching
Implement strategies to deal with resistance to coaching
Give feedback effectively while coaching
Practice your coaching skills with real-life situations
ContentWhat is Coaching
How does coaching differ from mentoring, training, counselling?
Giving advice vs coaching – The Power of 3
How does coaching support performance?
Coaching as a leadership style
Benefits of Coaching
What are the benefits of taking a coaching approach for Team membersManagersThe wider organisation
Key Skills
How to build rapport for a positive coaching relationship
Effective listening – understanding and practising the different levels involved in active listening
Smart questioning
The power of observation – reflecting back what isn’t being said
Practical application throughout
The GROW model for Coaching
Understanding how to use the GROW model
Types of questions to use at each stage
Demonstration and practice
Resistance for Coaching and Strategies
Why might people be resistant to coaching?
The role of “experts”, self-talk and self-concept in our thinking
Expanding comfort zones
Contracting and ethics
Feedback/Directive Coaching
Directive vs Non-Directive Coaching
How and when to give feedback when coaching
A feedback model
Practice
Action Planning