5080 Sales courses

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Buyer's remorse is emotional regret after a purchase. Buyer's remorse is a natural human reaction emerging from a sense of caution and doubt over a decision. Understand the causes of buyer's remorse and how you could be in control to prevent buyer's remorse. Learning Objectives Explain the causes of buyer's remorse, Prevent buyer's remorse, Describe how to avoid seller's remorse Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Think of a presentation organized as parts of a body: head and eyes, body, legs, and feet. We will guide you to select and outline supporting materials for each main point. Discover how to prepare your introduction and summary to deliver your main points. Your opener and close are the most impactful parts of your presentation. Learning Objectives Explain how to create a presentation using four parts of the "presentation body", Prepare effective visuals, transitions, introductions, and summaries, Write compelling openers, Recommend a closing call to action Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview Learn to Create A Selling Strategy that Drives Sales Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Learn to Create A Selling Strategy that Drives Sales Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Importance of a Selling Strategies 00:01:00 Selling Strategies Explained Direct and Indirect Models 00:02:00 Selling Models of Well-Known Companies 00:02:00 Why Selling Strategy Matters 00:03:00 Choosing Your Sales Model 00:02:00 Do a Feasibility Check 00:03:00 What Investors care about 00:01:00 Keys to Success 00:03:00 Additional Selling Strategies 00:05:00 Determine Your Selling Model(s) Determine Your Selling Model - Overview 00:04:00 Selling Model #1 - Online 00:05:00 Selling Model #2 - Retail 00:04:00 Selling Model #3 - Inside/Outside Sales 00:06:00 Selling Model #4 - Distributors 00:03:00 Selling Model #5 - Resellers 00:05:00 Selling Model #6 - Partners or System Integrator 00:05:00 Selling Model #7 - Independent Rep / Manufacturer Rep 00:05:00 Selling Model #8 - OEM / White Label 00:05:00 The Selling Strategy Framework Creating a Selling Strategy Framework 00:08:00 Step 1 - Determine Your Selling Model 00:04:00 Step 2 - Analyzing Your Competition 00:06:00 Step 3 - Examine the Costs 00:06:00 Step 4 - Internal Consistency 00:02:00 Step 5 - Creating Your Selling Strategy 00:08:00 Workshop Workshop: Create Your Selling Strategy 00:04:00 Additional Materials Resource - Learn to Create A Selling Strategy that Drives Sales 00:00:00

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Be balanced in your approach to delivering bad news. Deliver the information tactfully, balanced with directness or the 'meat' of the message. Understand how to use the sandwich approach in more sensitive matters: good news, bad news, good news. Think with your heart when delivering bad news. Your compassion will be appreciated. Learning Objectives Explain the pros and cons of direct and indirect communication, Apply three techniques for delivering bad news Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams