Difficult Situations: Delivering Bad News

Description

Be balanced in your approach to delivering bad news. Deliver the information tactfully, balanced with directness or the 'meat' of the message. Understand how to use the sandwich approach in more sensitive matters: good news, bad news, good news. Think with your heart when delivering bad news. Your compassion will be appreciated.

Learning Objectives

Explain the pros and cons of direct and indirect communication, Apply three techniques for delivering bad news

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams