Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Explore ways to increase your currency power before negotiating to leverage buying power. We will guide you how to use ten effective behavioral traits of successful negotiators and how to apply six planning tactics. Learning Objectives Identify questions needing answers before negotiating, Define three types of currencies to negotiate, Explain how to increase your currency power, Apply six planning tactics Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Understand the steps for reaching agreement, these include making a reasonable offer, suggesting alternative currencies when necessary, summarizing, and confirming the details. Discover how to hold off if possible, on price concessions and use appropriate tactics to avoid a no-sale. Learning Objectives Apply steps for reaching agreement, Describe key components to the agreement, Identify concession tactics for confirming the sale Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one. Learning Objectives Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Listening is challenged by attention and inference-making problems. Critical listening demands concentration, curiosity, and clarity with organization and evaluation. Discover how to increase understanding and what is the difference between people-orientated, action-orientated, content-orientated and time-orientated. Learning Objectives Demonstrate concentration, curiosity, and clarity as a critical listener, Explain how to give appropriate feedback, Identify five listening styles to meet different needs Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Master the skills of lead generation and increase your revenue. Also identify potential prospects and leads for your business through this course. Description: Prospecting and Lead generation are an essential element for the success of any sales company. This course will significantly enhance your ability to identify the ideal prospect. You will also learn about different methods of prospecting. You will learn about the traditional marketing methods, new marketing methods through this course. Explore the common errors made by lead generations. Understand the necessity of tracking activities and make adjustments. So if wish to learn comprehensive strategies and methods of prospecting and lead generation then enrol into this course, improve the sales leading to increased revenue. Who is the course for? This course is for sales and marketing individuals seeking for strategies and tactics to comprehensively get prospects and quality leads. Business owners, sales professionals and any individuals who are tasked with sales lead generation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Prospecting and Lead Generation Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Sales Lead Generator. Sales Development Representative. Lead Generation Specialist. Corporate Sales Manager. Lead Generation Sales Manager. Prospecting and Lead Generation Diploma Module One - Getting Started 00:30:00 Module Two - Prospecting 00:30:00 Module Three - Traditional Marketing Methods 01:00:00 Module Four - New Marketing Methods 01:00:00 Module Five - Generating New Leads 01:00:00 Module Six - Avoid Common Lead Generation Mistakes 00:30:00 Module Seven - Educate Prospects 00:30:00 Module Eight - The Pipeline 00:30:00 Module Nine - Follow up Communication 01:00:00 Module Ten - Track Activity 00:30:00 Module Eleven - Create Customers 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Prospecting and Lead Generation Diploma 00:20:00 Final Exam Final Exam- Prospecting and Lead Generation Diploma 00:20:00
Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Concentrating to hear messages is the first phase of authentic listening. Understand why verbal, vocal, and visual messages need to be congruent in order to be believable. Discover how to be fully present and use our tips for improved concentration. Learning Objectives The following are some of the key outcomes in this course: Summarize concentration challenges Explain how to be a congruent communicator Apply tips for increasing concentration Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
We will guide you to be calm and ready for the bid day. Avoid the ten biggest presentation mistakes and understand the importance of a call to action. Use our tools to manage your anxiety and fear to be confident and natural. Remember to enjoy yourself and focus on what really matters, helping others. Learning Objectives Explain how to avoid the 10 biggest presentation mistakes, Apply nine prescriptions for managing anxiety Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
We will share a tip how to focus on the message-not yourself, visualizing a successful outcome and build your confidence with perfect practice. How do you organize your presentation and quality control the material? We will guide you to be ready for the best presentation ever. Learning Objectives Apply steps for practicing your craft, Make minor adjustments that can make major differences, Coach your mindset for an effective presentation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams