65658 Courses

Course Overview This course will provide individuals with a process for analysing and evaluating new information, ideas, or situations in a logical and objective manner in order to form judgements, make decisions, and solve problems, centred around evolving business outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Define what critical thinking is and why it is essential -Examine biases and logical fallacies that interfere with decision-making -Identify emotional versus rational thinking methods -Apply structured decision-making processes to arrive at logical conclusions Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to sharpen their critical thinking skills in complex or ambiguous contexts.

Course Overview As organisations increasingly adopt hybrid work models, leaders face unique challenges in managing teams that split their time between the office and remote locations. This course is designed to equip managers and team leaders with the skills and strategies necessary to effectively lead hybrid teams. Participants will learn how to create a cohesive team culture, leverage technology for seamless collaboration, and ensure that productivity is maintained regardless of where team members are working. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the dynamics of hybrid work -Cultivate a strong team culture -Boost productivity and performance -Enhance communication and collaboration Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Managers, team leaders, and supervisors who oversee hybrid teams. It is suitable for professionals from various industries who are looking to enhance their leadership skills in the context of a hybrid work environment.

Course Overview This course is designed to equip participants with the skills and mindset required to drive innovation and change within their organisation. The course integrates intrapreneurial thinking, innovation strategies, and the theory of change to help participants create impactful initiatives that align with organisational goals. Participants will also learn how to navigate organisational dynamics and communicate change effectively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the principles of intrapreneurship and its role in fostering innovation. -Apply innovation strategies to identify and develop new opportunities within their organisation. -Apply the theory of change to plan and implement successful initiatives. -Overcome barriers to innovation and change in the corporate environment. -Develop and pitch innovative ideas that align with organisational goals. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Team leaders, innovation managers and employees in R&D or product development seeking to foster innovation within their organisation.

Course Overview Organisational adaptability is most likely to be achieved and ingrained into culture when it is effected at an individual level. This course provides a neuroscience-informed framework for individuals to develop mindset, skills, and habits that prefigure adaptability in response to changing business requirements and environment. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the current organizational challenges that require adaptability -Identify strategies to personally manage adversity -Use outward thinking approaches to explore opportunities -Apply proactive and collaborative methods to embrace and manage change Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to enhance their own adaptability to complex or ambiguous contexts.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their negotiation skills using a structured approach. Duration 1 Day Course Overview This course is designed to help participants develop and refine their negotiation skills through the application of the Harvard Principled Negotiation framework. Participants will learn to separate people from the problem, focus on interests rather than positions, invent options for mutual gain, insist on objective criteria, and understand the importance of their Best Alternative to a Negotiated Agreement (BATNA). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply the Harvard Principled Negotiation framework to conduct effective and ethical negotiations. Prepare thoroughly for negotiations by identifying interests, options for mutual gain, and objective criteria. Communicate persuasively and manage interpersonal dynamics using principled negotiation techniques. Build strong relationships and achieve fair, mutually beneficial agreements.

Course Overview The course is aimed at helping individuals become more proactive and confident in taking necessary actions towards achieving a goal or solving complex or ambiguous problems as opposed to reacting to events. It helps participants manage risk and the fear of failure. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Define what initiative is and why it is essential -Identify an opportunity or issue -Apply flexible decision-making techniques -Weigh up the risks and consequences -Articulate the value of an idea Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to increase their initiative in times of uncertainty, ambiguity or complexity.

Course Overview To maximise the impact of any business function, it is critical to effectively measure and evaluate the success of the capabilities delivered. Business units can optimize their value by implementing analytical techniques that align with the organizational goals and leverage data-driven decisions to maximise return on investment. This course introduces analytics for business teams. It is designed by a specialist who not only has a PhD in mathematics but has written both tertiary and industry courses in this space and has decades of experience as a learning professional. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Describe the power and limitations of analytics -Define your current metrics and their relative level of maturity in aligning with business outcomes -Critique and apply methods for evaluation and assessment of business outcomes -Analyse and present the results and insights of an analysis -Identify opportunities for improvement Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who wish to use analytics to measure and improve their solutions against business objectives.

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

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Course Overview Creativity is a critical skill that provides individuals and teams in adaptive organisations with the vehicle for innovation to emerge. Creativity is an innate skill in all people that enables us to develop new ideas and solutions. This course will equip people with tools and methods that turbocharge their creative juices and promote collaborative ideation to solve real business problems. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Harness visual thinking and leverage brain-based techniques to tap into the creative process -Apply a proven structured method to generate and implement innovative ideas -Leverage collective brainstorming methods to generate unique ideas and fresh perspectives -Cluster and theme ideas -Apply prioritisation methods to select ideas -Plan personal growth opportunities to strengthen creativity Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to drive innovation through creativity in a complex or ambiguous contexts.