4312 Object courses delivered On Demand

Fallacies are incorrect conclusions drawn from incorrect reasoning in an argument. One problem with deception is that the perpetrators often don't know they're doing it. They believe what they're saying. Discover how to identify the traits of sloppy thinking and the impact it will have. We will give you guidelines to move sloppy thinking to elegant thinking where they will help you reach your goal. Learning Objectives Explain influencers battling for control of your mind, Avoid emotional and irrational fallacies, Describe the traits and costs of the undisciplined mind, Apply behaviors a fair-minded, disciplined critical thinker Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Rational decisions are based on reasonable, intelligent thinking. Discover how rational thinking can improve the quality of your life and help you to take a reasonable approach in knowing what to think. Understand why a checklist can help you in complex situations and apply our steps make rational decisions. Learning Objectives Explain how rational decision-making improves quality of life, Identify how the power of the checklist eliminates mistakes, Apply a checklist for rational thinking using the standards of intellectual thinking, Implement a checklist for decisions using the elements of sound reasoning Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Critical thinking means taking control of your thoughts to see if they make sense and applying self-corrective thinking to reach the highest level of rational reasoning and fair-mindedness. We all know the consequences of unchecked and undisciplined thinking. Understand what critical thinkers do and know the three levels of thinking. We will help you to think fair, open-minded, unbiased, unprejudiced and work to overcome personal biases. Learning Objectives Explain the benefits of critical thinking, Identify the hazards of non-critical thinking, Evaluate three levels of thinkers, Apply 10 strategies for critical thinking Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal. Learning Objectives Explain the benefits of peer coaching, Implement behaviors of effective peer coaches, Apply the GROW model for sequencing questions in a coaching session Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You can make better sense of what you read, hear and become more persuasive by understanding arguments. The purpose of an argument is to make a valid point or persuade thinking. Understand the two parts of an argument and how to use evidence to support a claim. Understand how you can evaluate a persuasive argument by focusing on pinpointing the claim, identify evidence, test the evidence and identify conclusions. Learning Objectives Explain persuasive arguments used by critical thinkers, Summarize stages and steps for recognizing and evaluating persuasive arguments, Apply the four stages of persuasive arguments Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem recognition occurs when you become aware of a gap between where you are and where you want to be. We will guide you to proactively look for hidden problems using tools such as a gap analysis, surveys and interviews. How do you unpack a problem to see the entire problem and not only a small part of the problem? Understand what you can do to initiate problem recognition and how you can gather data. Learning Objectives Define a problem, Recognize early symptoms of common problems, Initiate a formal problem recognition process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control. Learning Objectives Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The way you react to stress determines its positive or negative effects on you. Good stress, called eustress, is any positive response to a stressor that produces optimal performance and well-being. Discover how to manage stress and how to spot bad stress. Realizing that you're in control of your life is the foundation of stress management. We will show you how to turn distress into success. Learning Objectives Summarize the positive and negative influences of stress, Describe the effects of long-term unresolved stress, Explain how to turn stress into an energy that motivates success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

How do you make introductory calls fun and not make cold calls? We will show you how to have powerful openers by using a strong opening benefit offer. Discover how you can get voice messages returned by leaving a warmly confusing voice mail message. Befriend the gatekeeper as they will be an invaluable resource of information. Learning Objectives Explain how to turn cold calls into warm calls that generate interest, Describe how to open sales conversations with an opening benefit offer, Demonstrate how to increase voice mail return, Apply strategies for getting past gate keepers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams