Product Knowledge: Product and Procedural Knowledge

Description

Discover the four stages of self-management. Discover the seven categories of competency that includes product and service knowledge, procedures, features and benefits, unique language, technical, organizational, and uniqueness. You will understand why it is important to invest the time in developing strong foundations in self-management skills whether you're a beginner or pro.

Learning Objectives

Describe the two 'faces' of professional development, Apply the four stages of self-management, Explain collaborative web-based learning, Summarize the seven categories of professional competencies

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams