Career Development: Conflict Management

Description

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations.

Learning Objectives

Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams