1919 Mindset courses

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Cultivating Positive Vibes Ready to shift your mindset, language, and habits to attract positivity into your life? Join Sarah on a transformative journey to embracing the good, focusing on the bright, and manifesting joy every day! This course is designed for those who are ready to break free from negativity and bring more balance, light, and positivity into their daily lives. Through five powerful lessons, Sarah guides you on how to cultivate a mindset that welcomes joy, confidence, and energy, ultimately enabling you to embrace, attract, and manifest a positive life. By making small but impactful shifts in the way you think, speak, and behave, you’ll start to see the world in a new light—one that’s filled with opportunities, gratitude, and endless positive vibes. Whether it’s reducing negativity, adjusting your language, or taking control of your own narrative, this course will equip you with practical tools to create lasting change. Course Breakdown: Lesson 1: Mindful Media Consumption Learn how to limit the negative media entering your life and embrace content that uplifts and inspires you. Lesson 2: Controlling Your Narrative Discover the power of your words and how they shape your reality. Speak and think in ways that serve your highest good. Lesson 3: Shifting Your Perspective Change how you view challenges and setbacks. See every situation as an opportunity for growth and positivity. Lesson 4: Energy Exchange Understand how your energy impacts the world around you—and how you can cultivate an environment that fosters positivity. Lesson 5: Celebrate Focus on gratitude and the power of celebration. Learn to celebrate even the smallest victories to keep the positive energy flowing. Student Testimonials: "Enjoyed very much. An excellent reminder of watching and becoming more aware of how we are thinking, speaking, and writing about life. Focusing on the positive makes for a more satisfying existence for all." – Betty "Such powerful and helpful reminders and insights! I'm glad I found you and your positive vibes!" – MV "Fantastic course! I'm now a follower of all you do xx." – Theresa "This course has reminded me how we are in control of the positivity in our daily lives. There is ALWAYS something to be happy about." – Rochelle "Your course is a whirlwind of positivity! I have stopped watching the news all the time because it was skewing my view of the world. You provide the hopeful, the bright, and the joyful!" – Christine What You'll Gain: A more positive mindset that radiates joy and confidence Practical tools to reduce negativity and curate a positive media environment Insight into controlling your language and shifting your perspective Tips for cultivating a joyful, gratitude-filled life Whether you're just starting on your personal growth journey or you’re looking to amplify your existing positive practices, Cultivating Positive Vibes is the perfect place to begin. Join thousands of others who’ve already experienced the positive impact of this course, and step into your own vibrant, fulfilling life. Course Duration The course consists of 5 lessons, each with an audio, quiz, and reflective exercises. On average, you can expect to spend around 20–30 minutes per lesson completing the audio and quiz. The workbook can be worked on at your own pace and is designed to support your learning after each lesson. Depending on how deeply you engage with the reflections and journaling, the overall time to complete the course may vary – typically around 4 hours of high-impact learning and mindset shifts. You’ll have lifetime access to the material, so you can revisit the lessons and workbook anytime you need a boost to fully absorb, implement, and refresh your positive energy.

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

Become a Certified Digital Leader Designed for: IT managers and business managers Consultants Project managers Key take aways from this leadership course (non-technical): Be comfortable with digital trends and technologies Leverage digital for your business Organise digital and manage digital transformation successfully Module 1 - Digital concepts Digital building blocks Digital lifecycle Big Data strategy Module 2 - Digital strategy Strategy Golden triangle of digital transformation Opportunity analysis Module 3 - Digital marketing Advertising Funnels E-commerce Module 4 - Digital economy Competitive landscape Influencers Legislation Module 5 - Digital finance Digital investments Defining budgets for digital ROI of digital marketing Module 6 - Information risks Information security concepts AI risks Privacy and Intellectual Property Module 7 - Organising digital Organisational design Iterative approaches Module 8 - Leading the digital workforce Digital mindset Robots & human workforce Industry 4.0 Module 9 - Leading Digital Transformation programmes Product development & Innovation Programme management Organisational change Case studies 3 business cases

Talent Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Talent Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Highlights of this Course 00:02:00 Unit 3: Little Activity Before We Begin 00:01:00 Section 2: Core Concepts of Talent Management Unit 1: What is Talent Management 00:03:00 Unit 2: Responsibilities of Talent Management Manager & Professionals 00:02:00 Unit 3: Talent Management - The Pillar of Successful Business 00:03:00 Unit 4: Benefits of Talent Management: How Your Business Can Benefit From it 00:02:00 Section 3: Top Reasons Why Employees Leave an Organisation Unit 1: Top 5 Reasons Why Employees Leave an Organisation 00:04:00 Unit 2: Reasons of Employee Resignation 00:03:00 Section 4: Understanding the Needs and Mindset of Employee Unit 1: The Most Useful Technique to Understand Employee's Needs 00:04:00 Unit 2: Practical, Real Life Example of Retaining Top Employees & Keeping Them Engaged 00:06:00 Section 5: Steps to Create an Effective Talent Management Plan Unit 1: Steps in Talent Management Process 00:02:00 Section 6: Talent Acquisition Unit 1: What is Talent Acquisition and How it is Different from Recruitment 00:02:00 Unit 2: Steps for Talent Acquisition 00:05:00 Unit 3: Top Selection Tests to Check Candidate's Potential 00:04:00 Unit 4: Manpower Estimation Template 00:01:00 Section 7: How to Develop High Potential Employees Unit 1: Creating a High Performance Workforce 00:05:00 Unit 2: Understanding the Difference Between Training & Development 00:02:00 Unit 3: Why Talent Development Process is Important for Employees 00:02:00 Unit 4: How Talent Development Helps in Running the Business Smoothly 00:03:00 Unit 5: Steps in Developing the Talent 00:02:00 Section 8: Evaluating Performance Unit 1: Performance Management 00:02:00 Unit 2: Performance Appraisal 00:01:00 Unit 3: Tools for Performance Appraisal 00:06:00 Section 9: "SMR" - How You Can Retain the Employees Using This Formula Unit 1: 'SMR' - How You Can Retain the Employees Using This Formula 00:04:00 Section 10: How to Retain High Potential Employees Unit 1: Employee Retention Programs 00:02:00 Unit 2: Onboarding Correctly 00:06:00 Unit 3: Career Planning & Development 00:04:00 Unit 4: Job Promotions 00:05:00 Unit 5: Using Motivators (Financial & Non- Financial Incentives) 00:05:00 Unit 6: Maintaining Work-Life Balance 00:02:00 Section 11: Bonus Section: Achieving Business Goals with Talent Management Strategy Unit 1: Return on Investment (ROI) on Talent Management 00:03:00 Unit 2: Achieving Business Goals with The Help of Talented Workforce 00:04:00 Unit 3: Little Activity Before We Began - Here's What You Learnt 00:02:00 Section 12: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - Talent Management Level 3 00:00:00

🚀 Unlock Your Potential with Empowerment Essentials: Building Resilience for a Fulfilling Life! 🚀 Are you ready to embark on a transformative journey towards a more empowered and resilient version of yourself? Introducing our groundbreaking online course: Empowerment Essentials: Building Resilience for a Fulfilling Life. This comprehensive program is designed to guide you through the essential pillars of personal development, providing you with the tools and insights to build resilience and live a more fulfilling life.   🌟 Course Highlights: 🔍 Module 1: Goals & Resources Define and set meaningful goals Identify and leverage your unique resources for success 🌱 Module 2: Beginning Concepts Lay the foundation for personal growth Understand the fundamental concepts of empowerment 🧠Module 3: Reprogramming Your Mind Break free from limiting beliefs Develop a positive and growth-oriented mindset 📖 Module 4: Escaping Your Story Overcome self-sabotage and negative narratives Rewrite your story for resilience and triumph 💪 Module 5: Boosting Your Personal Power Cultivate inner strength and confidence Harness the power within you to overcome challenges 🗣️ Module 6: The Power Of Modeling & Language Learn the impact of modeling and language on behavior Use positive language and role models for empowerment 🤔 Module 7: The Power Of Choice Explore the freedom and responsibility of choice Make empowering decisions for a fulfilling life 🔍 Module 8: Critical Thinking Skills Sharpen your analytical and problem-solving abilities Enhance decision-making for positive outcomes 🔄 Module 9: The Amazing Power Of Habits Establish healthy habits for success Break free from detrimental patterns 😊 Module 10: The Twin Powers Of Attitude & Acceptance - Cultivate a positive attitude - Embrace acceptance for greater peace and resilience 🔑 Module 11: Some Keys To Happiness - Discover keys to sustainable happiness - Foster joy and contentment in your daily life 🤝 Module 12: More Coping Skills - Expand your coping skills toolbox - Effectively navigate challenges with resilience 🗨️ Module 13: Improving Communication - Enhance your communication skills - Foster healthier relationships and connections 😡 Module 14: Anger Management Skills - Learn effective anger management strategies - Channel and express emotions constructively 🔄 Modules 15-17: More Coping Skills - Parts 1, 2, and 3 - Dive deeper into advanced coping mechanisms - Equip yourself with a comprehensive set of coping tools   🎓 Why Choose Empowerment Essentials? Comprehensive Curriculum: 17 modules covering a spectrum of empowering topics. Expert Guidance: Learn from seasoned experts in personal development. Flexible Learning: Study at your own pace, anytime, anywhere. Community Support: Join a community of like-minded individuals on the same journey.   🌈 Your journey to resilience and fulfillment begins here! Enroll in Empowerment Essentials now and take the first step toward a more empowered you! 🚀 Course Curriculum Introduction Goals & Resources 00:00 Beginning Concepts 00:00 Reprogramming Your Mind 00:00 Escaping Your Story 00:00 Boosting Your Personal Power 00:00 The Power Of Modeling & Language 00:00 The Power Of Choice 00:00 Critical Thinking Skills 00:00 The Amazing Power Of Habits 00:00 The Twin Powers Of Attitude & Acceptance 00:00 Some Keys To Happiness 00:00 More Coping Skills 00:00 Improving Communication 00:00 Anger Management Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00

Are you passionate about the business side of film? Do you have an entrepreneurial mindset and ambitions to pave a career in a fast-growing creative industry? The BA (Hons) Film Business & Production degree reflects current demands for professionally ready graduates equipped with the vital creative, business and entrepreneurial skills to navigate the modern film, screen and media environment.

Get to the core of Financial Management with this Advanced Diploma Course Financial management is more than keeping accounting records. It is an essential part of organisational management and cannot be seen as a separate task to be left to finance staff or the honorary treasurer. So get started with this course to help you become a financial manager. You can only achieve effective financial management if you have a sound organisational plan. A plan in this context means having set objectives and having agreed, developed and evaluated the policies, strategies, tactics and actions to achieve these objectives. Sound financial management will involve you in long-term strategic planning and short-term operations planning. This financial planning should become part of your organisation's ongoing planning process. Learn about budgeting and debt management which are essential in managing the business. These finance management lessons will be taught through this advanced diploma course in financial management. Course Highlights Financial Management Advanced Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Financial Management Advanced Diploma into 28 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Financial Management Advanced Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Financial Management Advanced Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Financial Management Advanced Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1: Developing Financial IQ Introduction To Financial IQ FREE 01:00:00 Essential Ways To Build Wealth FREE 01:00:00 When's The Right Time To Invest? 01:00:00 The Methods Of Financial Mess 01:00:00 Module 2: Finance and Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Module 3: Debt Management Where to Start When You Have to Start Over 00:30:00 Concept of Credit 01:00:00 Way To Become Debt-free - The Step-By-Step Plan 01:00:00 The Credit Counseling and Debt Settlement options 01:00:00 The Psychology of Money - Changing your mindset 01:00:00 Budegets 00:30:00 Module 4: Credit Card Management Quit Pointing the Finger 00:15:00 Getting A Grip On Priorities 00:15:00 Beginner Ways To Clear It Up 00:30:00 Do You Know About Snowballing? 00:15:00 Do It In Bits 00:15:00 Wrapping Up 01:00:00 Module 5: Managing Mortgage What Is Credit Rating Booster 00:30:00 How To Find Mortgage Lenders 00:30:00 Finding The Right Loans 00:30:00 Compare Mortgage Rates 00:30:00 How To Successfully Negotiate For Lower Prices 00:30:00 Common Mortgage Error And How To Avoid Them 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Financial Management Advanced Diploma 00:30:00 Final Exam Final Exam- Financial Management Advanced Diploma 00:30:00

This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace. To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way. Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement. This workshop will enable you to: Understand what the role of the manager is Engage and inspire a team to perform Recognise the range of styles appropriate for different situations and how your communication style impacts Provide clear direction on your team's purpose, role and responsibilities Understand how to create a motivating environment for those who report to you Hold them accountable for delivery Hold performance conversations Review and evaluate your learning and have a plan to take back and implement at work 1 Bringing the role to life Starting the day with sharing your current ideals and approaches using the pre workshop task Understanding what you bring to your role and your objectives for the day 2 The role and responsibilities of a manager: an overview Responsibility and accountability Producing results Managing teams Developing individuals 3 Communication excellence The model of a team communicator What type of communicator are you and what about your team? Practical interactive group exercise 4 Your role as a team leader - shaping how we work using the organisation's values Your role Your team's role Enabling your team to deliver in a changing mindset 5 Engaging and motivating your team Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context Peer and group task and discussion 6 Addressing motivation at team and individual level in times of change Exercises:Identifying approaches to motivating people at work based on a work based model of motivation: team taskExploring a behavioural model of motivation: team discussion Review in plenary 7 Holding people accountable The work cycle model of team performance: Agree purposeSet objectivesMonitor performanceProvide feedbackCompliance vs. commitment Professional discussion in small groups Exercise: Practising short conversations using peer coaching support 8 Review of learning and action planning Personal review and action planning Group review of learning Evaluation

We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride. Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a high-impact, tailored and compelling case for purchase. This course will help participants: Prepare mentally and physically for stand-up presentations Use voice modulation and bullet-pointing to demand attention Avoid boring their prospects Master the do's and don'ts of PowerPoint Deal more effectively with technical hitches and prospect's interruptions Use eye contact and engagement to avoid prospects 'tuning out' Deploy best practice essentials for presenting with colleagues Steer through the toughest Q&A 1 Preparing your presentation Mindset Knowing your objective(s) Vocal warm-up techniques Assembling pre-agreed benefits Time management Room set-up Technical preparation 2 How to open your presentation Vocal energy Summary and agreement of prospect's needs How to have posture and confidence Use of humour What to do with those dreaded hands Confident v non-confident body language 3 How to get and keep people's attention Bullet pointing Linking benefits to specific, stated needs Practical exercise - formulating and delivering tailored benefits Being selective with features Third party reinforcement and case studies 'Watering the garden' eye contact technique Practical exercise - participants practise 'sharing out' eye contact to audience How to handle a prospect's negative body language Handling interruptions 4 Presenting in groups Credentialing all participants Role delineation for group presentations Edifying other participants' messages - do's and don'ts How to maintain energy when not speaking Practical exercise - good and bad practice when not speaking Teamwork in Q&A sessions How to hand over professionally 5 PowerPoint do's and don'ts Use of visual aids Good and bad PowerPoint slides How to make PowerPoint work for you Classic PowerPoint errors Avoiding and handling technical problems Good and bad flipchart practice 6 Closing and / or achieving next action steps Power of summary Good Q&A practice Handling objections Practical exercise - handling objections on one's feet Creating consensus among prospect panel What to do when prospects disagree with each other When to trial close How to close on next action steps 7 Wrap-up Key learning points from each participant Action steps to be implemented on next presentations