1870 Mindset courses

🚀 Unlock Your Potential with Performance Management Training! 🚀 Are you ready to elevate your career to new heights? Look no further than our dynamic Performance Management Training course! Designed to empower professionals like you with the essential skills and knowledge to excel in today's competitive landscape, this comprehensive program is your gateway to success.   Why Performance Management Training? In today's fast-paced business world, effective performance management is more crucial than ever before. 📈 Organizations worldwide are constantly seeking skilled individuals who can drive performance, motivate teams, and achieve strategic objectives. By enrolling in our Performance Management Training course, you'll gain invaluable insights and techniques to optimize individual and team performance, ultimately propelling your career forward.   Benefits of Our Course: 🔍 Enhanced Performance: Learn how to set clear goals, provide constructive feedback, and conduct impactful performance evaluations to inspire your team to reach new heights. 💼 Strategic Alignment: Discover how to align individual goals with organizational objectives, ensuring everyone is working towards a common purpose. 🌟 Effective Communication: Master the art of communication and interpersonal skills to foster a positive and productive work environment. 📊 Data-Driven Decisions: Harness the power of data analytics to measure performance, identify areas for improvement, and make informed decisions that drive success. 💡 Continuous Improvement: Adopt a growth mindset and implement strategies for continuous improvement, both personally and within your team.   Who is this for? Our Performance Management Training course is ideal for professionals at all levels who are eager to enhance their leadership skills and drive meaningful results. Whether you're a seasoned manager looking to refine your approach or an aspiring leader seeking to build a strong foundation, this course is tailored to meet your needs. HR professionals, team leaders, project managers, and executives alike will benefit from the practical strategies and techniques taught in this program.   Career Path By mastering the principles of performance management, you'll unlock a world of opportunities across various industries and sectors. Whether you aspire to climb the corporate ladder, transition into a leadership role, or launch your own entrepreneurial venture, the skills acquired in this course will set you apart from the competition. From managerial positions to executive leadership roles, the ability to drive performance and maximize productivity is highly sought after by employers worldwide.   In Conclusion Don't let the opportunity to supercharge your career pass you by! Enroll in our Performance Management Training course today and embark on a journey towards professional excellence. With expert instruction, practical insights, and a supportive learning environment, you'll be well-equipped to tackle any challenge that comes your way. Invest in yourself and reap the rewards of a successful career in performance management. The future belongs to those who dare to pursue greatness - join us and unleash your full potential! 🌟   FAQ (Frequently Asked Questions) 1. Is this course suitable for beginners? Absolutely! Our Performance Management Training course is designed to cater to individuals at all skill levels, from beginners to seasoned professionals. Whether you're just starting your career journey or looking to enhance your existing knowledge, our comprehensive curriculum provides the perfect foundation for success. 2. How long does the course take to complete? The duration of the course may vary depending on the learning format and individual pace. Typically, our program is structured to be completed within a set timeframe, ranging from a few weeks to several months. However, we understand that everyone's schedule is unique, so we offer flexible options to accommodate your needs. 3. What learning materials are included? When you enroll in our Performance Management Training course, you'll gain access to a wealth of resources designed to enhance your learning experience. From interactive modules and video lectures to case studies and practical exercises, our comprehensive curriculum covers all aspects of performance management to ensure you have the tools you need to succeed. 4. Will I receive a certificate upon completion? Yes! Upon successfully completing the course requirements, you'll receive a certificate of completion to showcase your newfound skills and expertise in performance management. This certificate can be a valuable addition to your resume and demonstrate your commitment to professional development to potential employers. 5. Can I interact with instructors and fellow students? Absolutely! We believe in the power of collaboration and interaction in the learning process. Throughout the course, you'll have the opportunity to engage with instructors and fellow students through discussion forums, live Q&A sessions, and group projects. This collaborative environment fosters a sense of community and allows for meaningful exchange of ideas and insights. 6. How will this course benefit my career? Our Performance Management Training course equips you with the essential skills and knowledge needed to excel in today's competitive job market. Whether you're looking to advance in your current role, transition into a new position, or explore entrepreneurial opportunities, the principles and techniques you learn in this course will set you apart from the competition and open doors to exciting career prospects. 7. Can I access course materials after completion? Yes! We believe in lifelong learning and want to support your ongoing professional development. Upon completing the course, you'll retain access to course materials and resources, allowing you to review key concepts, refresh your skills, and stay up-to-date with the latest trends and best practices in performance management. Still have questions? Feel free to reach out to our dedicated support team for assistance. We're here to help you succeed every step of the way! Course Curriculum Module 1_ Introduction to Performance Management. Introduction to Performance Management. 00:00 Module 2_ Setting Performance Goals. Setting Performance Goals. 00:00 Module 3_ Providing Feedback. Providing Feedback. 00:00 Module 4_ Evaluating Progress. Evaluating Progress. 00:00 Module 5_ Managing Virtual Teams. Managing Virtual Teams. 00:00

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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you dream of sharing your expertise and making a real impact on others' careers? A recent report by the UK's Chartered Institute of Personnel and Development (CIPD) found that 74% of organisations cite a lack of management and leadership skills as a key barrier to business growth. If you're ready to bridge this gap and become a sought-after trainer and coach, this comprehensive bundle is for you! Our Train the Trainer & Performance Coaching program equips you with the essential skills to design, deliver, and evaluate impactful training programs. You'll master the art of performance coaching, fostering growth and development in your trainees. Develop your communication expertise to engage learners and refine your leadership skills to guide and inspire. This Train the Trainer: Advanced Diploma (Online) Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Train The Trainer at QLS Level 4 Course 02: Performance Coaching and Mentoring Course 03: Business Training: Communication Skills Course 04: Leadership Skills Course Take the next step in your professional development with our Train the Trainer & Performance Coaching bundle. Enril Now! Learning Outcomes of Train the Trainer & Performance Coaching Develop comprehensive training programs that engage and educate learners effectively. Master coaching techniques to enhance performance and achieve measurable results. Improve communication skills for more effective business interactions. Build leadership capabilities to lead teams with confidence and vision. Implement mentoring strategies to support and develop team members. Gain practical knowledge to apply training and coaching theories in real-world scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Train the Trainer & Performance Coaching Get a free student ID card with Train the Trainer & Performance Coaching Training program (£10 postal charge will be applicable for international delivery) The Train the Trainer & Performance Coaching is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Train the Trainer & Performance Coaching course materials The Train the Trainer & Performance Coaching comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Train The Trainer at QLS Level 4 Introduction And Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Start With An Amazing Opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility And Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Course 02: Performance Coaching and Mentoring Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Course 03: Business Training: Communication Skills Business Communication Identifying Basic Communication Techniques FREE Formal and Informal Communication Verbal And Non-Verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Written Communication Written Communication Electronic Communication Electronic Communication Communicating With Graphics Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Effectively Working For Your Boss Representing Your Boss Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss Course 04: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence Module 11. Evolve as a Leader Module 12. Leadership & Management in the UK How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Trainees aspiring to be advanced trainers Professionals are keen on coaching and mentoring. Individuals are honing communication skills for business training. Emerging leaders boost their leadership skills. Those mastering business etiquette Anyone seeking comprehensive career growth training Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Trainer or Instructor: £25,000-£50,000 Performance Coach: £30,000 - £70,000 Communication Skills Trainer: £25,000 - £55,000 Leadership Development Specialist: £30,000-£70,000 Business Etiquette Consultant: £25,000-£50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

If you're unsure of how to best approach a tough conversation, then this course is perfect for you. Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible. Janets is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points. Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition. In just 24 minutes, you will: Understand the situation and develop your conversational skill to resolve the difficulties effortlessly Utter the suitable words so that the conversation goes as smoothly as possible Know the appropriate actions to shape opinions and control behaviour Develop active listening skills and respond appropriately Be able to ask open and supportive questions and close a difficult conversation with a positive mindset Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the 14 Days Weight Loss: Nourish Your Soul today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The 14 Days Weight Loss: Nourish Your Soul is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The 14 Days Weight Loss: Nourish Your Soul Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the 14 Days Weight Loss: Nourish Your Soul, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content 14 Day Weight Loss: Nourish Your Soul Module 01: Course Introduction 00:20:00 Module 02: Become and Stay Motivated 00:20:00 Module 03: Identifying Limiting Beliefs 00:04:00 Module 04: Self Care 00:09:00 Module 05: Changing Negative to Positive 00:10:00 Module 06: Clearing and Sorting 00:04:00 Module 07: Making Day Easier 00:05:00 Module 08: Taking Time Out of Work 00:03:00 Module 09: Exercising 00:05:00 Module 10: Sound Sleep 00:05:00 Module 11: Self Care Tracker 00:06:00 Module 12: Energy Drains 00:13:00 Module 13: Vision Board 00:05:00 Module 14: Mindset Rituals 00:12:00 Additional Materials Resource File 00:00:00 Final Thoughts Final Thoughts 00:02:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you passionate about the business side of film? Do you have an entrepreneurial mindset and ambitions to pave a career in a fast-growing creative industry? The BA (Hons) Film Business & Production degree reflects current demands for professionally ready graduates equipped with the vital creative, business and entrepreneurial skills to navigate the modern film, screen and media environment.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00