431 Link courses in London

Why Choose AutoCAD Electrical Training Course | Bespoke? Course Link Master electrical drawings, schematics, and layouts. Utilize symbol libraries and automated circuit design. Access recorded lessons and lifetime email support.  "Say goodbye to group classes and hello to 1-on-1 Courses. Dial 02077202581 or WhatsApp 07970325184 to reserve your dates. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm. AutoCAD Electrical Training Course: Specialized electrical CAD design skills with precision. Streamlined workflows for efficient design. Consistent adherence to industry standards. Increased productivity in electrical design. Enhanced collaboration with other professionals. Access to recorded lessons for review. Lifetime email support for ongoing assistance. Learn AutoCAD for electrical design. Enroll now and create accurate and professional electrical drawings with confidence. Choose in-person or live online sessions. AutoCAD Electrical Training Course: Specialized electrical CAD design skills with precision. Streamlined workflows for efficient design. Consistent adherence to industry standards. Increased productivity in electrical design. Enhanced collaboration with other professionals. Access to recorded lessons for review. Lifetime email support for ongoing assistance. Learn AutoCAD for electrical design. Enroll now and create accurate and professional electrical drawings with confidence. Choose in-person or live online sessions. AutoCAD Electrical Course Content: Introduction to AutoCAD Electrical Software: Overview and features of AutoCAD Electrical Understanding the software interface and tools Project file structure and management Layout and Navigation: Navigating the AutoCAD Electrical workspace Creating new project files and using attribute editors Understanding WDD, WDX, and WDF project files Exploring the Project Manager interface and attribute editors Electrical Diagram Drawing: Numbering and titling wires in diagrams Labelling components Utilizing diagram symbol libraries Creating and editing Electrical Control Circuits (ECC) Component dialog box and Circuit Scale dialog box Introduction to Programmable Logic Controllers (PLCs) and Integrated Systems: PLC Symbols and Concepts Inserting Programmable Logic Controllers (PLCs) into diagrams Adding PLC Units to diagrams Working with PLC Input and Output points and circuits Understanding PLC-based classification Using the Spreadsheet to PLC Input and Output Points utility Custom and Bespoke Symbols: Creating custom symbols for Switches, Wires, Contactors, Motors, Transformers, etc. Specifying symbol conventions and standards Offline and online usage of AutoCAD Electrical databases Drawing for Terminals and Plans: Implementing Terminal symbols in diagrams Handling terminal plans and locations Working with compound level terminals and locations Utilizing the Component command for single and multiple components Managing Jumpers and wiring Modifying Terminal Strips and Dual In-Line Packages (DIP) Understanding DIN Rail, Electrical Enclosure, Circuit Breakers, and Electrical Equipment Generating PDFs and Reports: Exporting drawings to PDF format Organizing report templates Automating the generation of reports Creating Electrical Audit Reports This AutoCAD Electrical course provides comprehensive knowledge of the software, focusing on electrical diagram drawing, symbol creation, PLC integration, terminal planning, and report generation. Participants will gain the skills needed to efficiently design electrical systems using AutoCAD Electrical software. Upon completing the AutoCAD Electrical course, participants will master the intricacies of the software. They will adeptly create accurate electrical diagrams, seamlessly integrate PLCs, design personalized symbols, strategize terminal layouts, and produce reports with precision and efficiency. Armed with these skills, graduates will possess the expertise to confidently design complex electrical systems. This proficiency opens avenues in various job roles such as Electrical Design Engineer, CAD Technician, Control Systems Designer, or even Project Manager in industries like manufacturing, automation, and engineering consultancy.

The Gold Card Training Programme is the most comprehensive electrician course available. We offer weekday, weekend and evening delivery options. JIB ECS (Gold) Card is quickly becoming a necessity when seeking work on commercial sites, or sub-contracting to larger contractors.

Why Choose Rhino 3D Basic to Intermediate Training Course? Course Link Learn NURBS modeling, curves, and 3D printing prep in our Rhino 3D Course. Master materials, textures, and lighting for 2D & 3D modeling. A basic understanding of Rhino is valuable for creative professionals pursuing careers in product, furniture, architectural, or jewelry design. Duration: 10 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm. Supported Learning Approach: Personalized Support: No matter the course duration, our team is dedicated to supporting you every step of the way. From homework assignments to video tutorials and free after-support, we ensure a supportive path to software expertise. One to One Course Advantage: The One-to-One Course Advantage offers personalized learning, flexible scheduling, focused feedback, and a private environment to boost confidence and achieve your specific objectives. Rhino 3D Basic to Intermediate Training Course Course Duration: 10 hours Course Description: 3D modeling journey with our Rhino 3D Basic to Intermediate Training Course. Ideal for beginners, master the powerful Rhino 3D software used by architects and designers. Explore the interface, create captivating 3D models, and enhance your designs with comprehensive tools and techniques. Course Outline: I. Introduction to Rhino 3D (1 hour) - Explore the Rhino 3D interface and discover essential tools for 3D modeling - Master seamless navigation and viewport controls - Grasp the significance of units and tolerance for precise creations - Customize your workspace for an efficient and personalized workflow II. Creating Basic 3D Objects (3 hours) - Unleash your creativity by crafting simple yet captivating 3D shapes - Gain expertise in editing objects and working with curves for refinement - Dive into the world of surfaces and solids, refining your skills - Effortlessly use transformations and copying techniques to enhance your designs III. Organizing and Enhancing Models (2 hours) - Streamline your projects with smart organization using groups and layers - Elevate the visual appeal of your models with vibrant colors, materials, and textures - Illuminate your creations with fundamental lighting techniques IV. Advanced Modeling Techniques (2 hours) - Master the art of tackling complex shapes with advanced modeling tools - Explore the nuances of creating and editing curves and surfaces - Enhance your proficiency in handling solids and understand Boolean operations and trimming techniques V. Introduction to Rendering (1 hour) - Gain an overview of rendering and its role in visualizing your designs - Understand Rhino's powerful render engine and its capabilities - Apply basic materials to elevate the quality of your renderings VI. Exporting and Importing (1 hour) - Acquire a comprehensive understanding of file formats for seamless sharing - Prepare your models for 3D printing using best practices - Integrate models from other software into Rhino 3D for a unified workflow VII. Conclusion and Next Steps (30 minutes) - Recapitulate the knowledge gained throughout the course - Access valuable tips and resources for continuous learning and growth - Engage in an interactive Q&A session to receive feedback and support Note: The above course outline is flexible, ensuring it meets the unique needs and skill levels of learners. Download - Rhino

Public Speaking and Presenting - a one-day interactive training taught in small groups. On this page: What participants of this course say Tutoring Booking Information Refund policy Industry-specific public speaking training Follow-up training options Enquiries This is a one-day interactive course on the delivery of public speaking – a beautiful art that can be mastered with quality training and practice. What participants of this course say "10/10. Excellent trainer. Found most useful : - the Feedback session; tutor being very patient in asking/teaching us to pause and repeat with correct tone. - Link to Psychology and Genetics, rather than just techniques." “This course struck the perfect balance of theory/practice application for me. I appreciate the individual feedback and Fatos was a fantastic teacher. Very knowledgeable." Tutoring This course is directed by Fatos Selita, a multidisciplinary trained communication expert. Booking Information Group bookings To book this 'Public Speaking and Presenting' course for a group, please email us info(@technotruth.co.uk). The price for group bookings starts from £1,925, covering a maximum of 8 people. Refund policy For this training course, where the number of participants is capped at 8, we offer you the following flexibility: If you cannot attend on the date booked, we will be happy to move your booking to a new date or provide you with a refund of our fee - if you notify us more than 7 days ahead of the start date. If you need to cancel the course within 7 days ahead of the start date - we will be happy to offer you one change to a future date. 10% discount when a participant enrols for more than one of our courses at the same time. 20% discount for UK students. 20% for members of the Society for Personality and Social Psychology (SPSP) (spsp.org). 25% discount for Members of the UK Law and Society Association (UKLSA) (uklsa.co.uk). Goldsmiths students, staff, or alumni, please email us for current discounts. Sponsored places: We are currently offering a number of sponsored places on all AIR Courses for those in extremely difficult financial circumstances. Please email us for details: For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk). Industry-specific public speaking training Public Speaking for Diplomacy Interview Skills Public Speaking for Academics / Researchers Public Speaking for Business Professionals (Bankers, Lawyers, Media Professionals) Find out more about all of the AIR courses available to you. Enquiries For all enquiries, and to be regularly updated on upcoming AIR courses, please email: info (@technotruth.co.uk). For anything urgent, or if emailing is not a good option for you, you can also call us via WhatsApp or phone on +44 (0)7908 566 949.

If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition

Why Learn Autodesk AutoCAD | 3ds Max Training Course? Course Link 3ds Max serves as a powerful tool in architectural modeling, product design, games and films. Engaging with 3ds Max tutorials proves invaluable, particularly for game designers, as it can significantly enhance their professional growth and career prospects. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. AutoCAD and 3ds Max Training Course: Tailored Learning Experience: Benefit from personalized, one-on-one training tailored to your individual needs and learning pace. Flexibility in Learning: Choose between attending in-person sessions or participating in live online classes, granting you the flexibility to learn from anywhere at your convenience. Accessible Lesson Recordings: Access recorded lessons to revisit concepts, practice techniques, and reinforce your understanding whenever you need. Ongoing Email Support: Receive continuous assistance and expert guidance through lifetime email support, ensuring you never feel left behind in your learning journey. Learn from Certified Tutors and Industry Experts: Be educated by experienced professionals proficient in both Autodesk AutoCAD and 3ds Max, providing valuable insights into industry best practices. Complimentary Career Advice: Take advantage of our career advisory services to receive valuable guidance in navigating your professional path and making informed decisions. Download Autodesk Autocad and 3ds max AutoCAD and 3ds Max Training Course. Course Duration: 16 hours Course Overview: Join our training program to master AutoCAD and 3ds Max. Suitable for beginners and experienced 2D/3D modelers, this course equips you with essential skills to create stunning designs in both 2D and 3D. Course Outline: Part 1: Introduction to AutoCAD Familiarizing with the AutoCAD interface Understanding the drawing environment Mastering basic 2D geometry creation Exploring essential drawing tools and commands Introduction to blocks and symbols for efficient design Part 2: Advanced AutoCAD Techniques Delving into advanced drawing techniques Manipulating and editing 2D geometry like a pro Creating custom symbols and blocks for enhanced productivity Working with text and annotations for clear communication Utilizing layers and line types for organized design Part 3: Plans sections and Elevations Entering the realm of Plans sections and Elevations Crafting Plans and 2D construction detailing precision Modifying and manipulating 2D seamlessly Crafting custom materials and textures for realistic designs Part 4: Introduction to 3ds Max Embracing the 3ds Max interface and workspace setup Mastering navigation within 3ds Max Understanding the viewport for optimized design Exploring basic 3D modeling techniques in 3ds Max Part 5: Materials and Textures in 3ds Max Applying and modifying textures to elevate designs Unraveling the art of UVW mapping for precise texturing Utilizing the material editor for creative freedom Crafting custom materials to suit your design vision Harnessing the power of Vray materials for realistic renders Part 6: Lighting in 3ds Max Introducing various lighting techniques Understanding light properties for impactful designs Setting up lights strategically to enhance scenes Illuminating scenes using Vray lights Part 7: Cameras in 3ds Max Mastering camera systems in 3ds Max Exploring camera properties for cinematic effects Creating animation with cameras for dynamic scenes Utilizing Vray cameras to achieve stunning renders Part 8: Rendering in 3ds Max Unveiling the art of rendering Utilizing Vray Global Illumination for realistic lighting Leveraging Vray Physical Cameras for precise control Enhancing scenes with Vray HDRI Lighting Following a Vray Rendering Workflow for professional results Part 9: Advanced Modeling Techniques Crafting complex geometry with finesse Utilizing modifiers for intricate designs Exploring polygonal modeling for versatile creations Creating organic and inorganic models with expertise Unleashing the potential of advanced modeling techniques Part 10: Projects Applying all learned skills to create real-world scenes Designing a simple interior scene with attention to detail Crafting a captivating exterior scene for visual impact Creating a complex scene with multiple objects and materials Course Requirements: A computer with AutoCAD and 3ds Max installed Basic knowledge of computer operations An interest in 2D and 3D modeling and design

Who is this course for? The Garden Design Training Courses are suitable for individuals interested in learning how to plan, design, and manage outdoor spaces, including public parks, gardens, parks, and commercial landscapes. Jobs: Landscape Designer, Consultant, Garden Planner, Green Space Developer, Urban Garden Designer. Click here for more info: Website Personalized 1-on-1 sessions. Book between 9 a.m. and 7 p.m., Mon to Sat. (Book anytime and day). The 40-hour program includes AutoCAD, Sketchup, Vray, IndDesign and Photoshop. Garden Design Software Training Course Options Option A: AutoCAD, Sketchup Pro, Vray, Photoshop (Total: 40 hours) AutoCAD (10 hours): Module 1: AutoCAD Fundamentals (2 hours) - Explore the AutoCAD interface and its toolset - Master drawing creation, management, and storage - Utilize essential drawing and editing commands Module 2: Drawing and Editing Mastery (3 hours) - Achieve precision drawing with lines, circles, and arcs - Create complex shapes with polylines and polygons - Proficiently use object modification tools: Move, Copy, Rotate, and Scale Module 3: Precision and Detail (3 hours) - Implement coordinate systems for accuracy - Learn dimensioning techniques and text incorporation - Elevate designs with hatching and gradients Module 4: Advanced Design Tools (2 hours) - Harness the power of blocks and attributes - Manage layers and object properties efficiently - Craft layouts and prepare for plotting Sketchup Pro (16 hours): Specializing in Garden Planning (Planting Plans, Vegetation Layouts, and Maps) Module 1: Introduction to Sketchup Pro (2 hours) - Navigate the Sketchup Pro interface - Understand essential 2D and 3D modeling concepts - Create and manipulate garden design objects Module 2: Advanced Garden Modeling (6 hours) - Sculpt intricate garden elements with curves and surfaces - Expertly edit and transform garden geometry - Focus on Planting Plans, Vegetation Layouts, and Maps Module 3: Visualization Excellence with Vray (4 hours) - Master the Vray rendering engine for lifelike garden visuals - Apply materials and textures for realism - Set up optimal lighting and camera angles for compelling garden renders Module 4: Image Enhancement through Photoshop (10 hours) - Use Photoshop for garden design refinement - Elevate garden images from Sketchup and Vray outputs - Create visually stunning presentations for garden projects Additional Resources: Gain access to invaluable resources, including free online portfolio design assistance, career growth guidance, and mock interviews, ensuring your readiness for the competitive garden design job market. Option B: AutoCAD, Rhino, Vray, Photoshop (Total: 40 hours) AutoCAD (12 hours): Module 1: AutoCAD Introduction (2 hours) - Unveil the AutoCAD interface and its feature set - Master drawing creation, management, and storage - Proficiency in fundamental drawing and editing commands Module 2: Drawing and Editing Proficiency (3 hours) - Apply precision drawing techniques, including lines, circles, and arcs - Construct complex shapes with polylines and polygons - Skillfully use object modification commands: Move, Copy, Rotate, and Scale Module 3: Precision and Detail Mastery (3 hours) - Implement coordinate systems for precision - Explore comprehensive dimensioning methods and text integration - Enhance designs with hatching and gradients Module 4: Advanced Design Tools (4 hours) - Gain expertise in blocks and attributes for efficient design - Efficiently manage layers and object properties - Craft layouts and prepare for plotting Rhino (14 hours): Module 1: Rhino Introduction (2 hours) - Navigate within the Rhino interface - Understand essential 2D and 3D modeling concepts for garden design - Create and manipulate garden design objects Module 2: Advanced Garden Modeling (6 hours) - Craft intricate garden structures using curves and surfaces - Proficiently edit and transform garden geometry - Build complex 3D garden structures Module 3: Visualization Mastery with Vray (6 hours) - Set up optimal lighting and camera angles for garden renders - Explore rendering settings and options for high-quality outputs - Learn post-production techniques and compositing for exceptional garden visuals Module 4: Image Enhancement with Photoshop (8 hours) - Utilize Photoshop for refining garden design concepts - Enhance garden images from Rhino and Vray outputs - Create visually striking garden presentations for projects Garden Design Training Course Information When Can I Book This Training Course? - Immerse yourself in a personalized training experience with our flexible 1-on-1 training sessions. - Tailor your schedule by pre-booking a convenient hour of your choice. - Available for booking from Monday to Saturday between 9 a.m. and 7 p.m. - Alternatively, you can call 02077202581 to book over the phone. Training Duration - This comprehensive course spans 40 hours, which you can split over as many days as needed to create your ideal learning schedule. Training Method - We offer 1-on-1 training, which can be conducted either in-person Face to Face or Live Online. - Expect personalized attention, customized content, a flexible learning pace, and individualized support throughout your training. - We also provide the option of Live Online 1-on-1 sessions over Zoom for added convenience. Enroll Today - If you're ready to embark on this enriching journey, click the link below to enroll in our 1-on-1 Course. Garden Design Software Training Overview In our comprehensive garden design training program, you'll cultivate your expertise using a thoughtfully selected array of industry-leading software tools, ensuring you're well-prepared to bring your garden designs to vibrant life. Option A: - AutoCAD (10 hours): Craft precise garden layouts and plans. - SketchUp (16 hours): Specialize in garden planting plans, vegetation layouts, and maps. - Vray (4 hours): Create lifelike 3D renderings of your garden designs. - Photoshop (10 hours): Enhance garden images effectively. Option B: - AutoCAD (12 hours): Develop garden blueprints with precision. - Rhino (14 hours): Master 3D modeling for intricate garden designs. - Vray (6 hours): Craft stunning 3D visualizations of your gardens. - Photoshop (8 hours): Perfect your garden design concepts. Both options accommodate Mac and Windows operating systems, ensuring accessibility for all learners. Key Benefits Price Assurance: We are committed to delivering exceptional value for your investment in a flourishing garden design career. One-on-One Training Sessions: Tailored learning experiences designed to adapt to your unique learning style. Flexible Scheduling: Choose your preferred training time and day, with availability from Monday to Sunday, spanning from 9 am to 8 pm. Lifetime Email and Phone Support: Ongoing support continues beyond your training period, facilitating your career growth. Computer Configuration Assistance: We provide guidance to ensure a seamless software installation on your computer. Referral Benefits: Enjoy special discounts when referring a friend and substantial savings on group training courses.

Why Learn Sketchup and Stable Diffusion Rendering Course? Course Link SketchUp and Stable Diffusion Rendering Course. An AI image creation course designed to explore AI image creation techniques and master the use of advanced AI technology. You'll learn Ai 3D modeling, advanced rendering, and lighting techniques. Duration: 16 hrs. Method: 1-on-1 Online Over Zoom is also available. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. The Sketchup and Stable Diffusion Rendering Course equips students with comprehensive skills for visually stunning Ai (Artificial intelligence) 3D models and renderings. Master Sketchup's user-friendly interface, advanced rendering techniques, and stable diffusion rendering. Hands-on exercises and real-world projects enhance learning. Ideal for architecture, interior design, product development, and visualization careers. The Sketchup and Stable Diffusion Rendering Course equips students with comprehensive skills for visually stunning Ai (Artificial intelligence) 3D models and renderings. Master Sketchup's user-friendly interface, advanced rendering techniques, and stable diffusion rendering. Hands-on exercises and real-world projects enhance learning. Ideal for architecture, interior design, product development, and visualization careers. Sketchup and Stable Diffusion Rendering Course (16 hours) Module 1: Introduction to Sketchup (2 hours) Overview of Sketchup software and interface navigation Basic drawing tools and geometry creation techniques Module 2: Texturing and Materials (2 hours) Applying textures and customizing materials Exploring texture mapping and material libraries Module 3: Lighting and Shadows (2 hours) Understanding lighting principles and light placement Creating realistic shadows and reflections Module 4: Advanced Modeling Techniques (3 hours) Creating complex shapes and utilizing advanced tools Working with groups, components, and modifiers Module 5: Stable Diffusion Rendering (2 hours) Introduction to stable diffusion rendering Configuring rendering settings for optimal results Module 6: Scene Composition and Camera Setup (2 hours) Exploring composition principles and camera perspectives Managing scenes and creating walkthrough animations Module 7: Rendering Optimization (2 hours) Optimizing models for faster rendering Using render passes and post-processing techniques Module 8: Project Work and Portfolio Development (1 hour) Applying skills to complete a real-world project Showcasing work in a professional portfolio Optional: Installing Stable Diffusion and Python (Additional 10 hours) Module 1: Introduction to Stable Diffusion and Python Overview of Stable Diffusion and Python's significance Module 2: System Requirements Hardware and software prerequisites for installation Module 3: Installing Python Step-by-step installation process for different OS Module 4: Configuring Python Environment Setting up environment variables and package managers Module 5: Installing Stable Diffusion Downloading and installing the Stable Diffusion package Module 6: Setting Up Development Environment Configuring IDEs for Python and Stable Diffusion Module 7: Troubleshooting and Common Issues Identifying and resolving common installation errors Module 8: Best Practices and Recommendations Managing Python and Stable Diffusion installations Module 9: Practical Examples and Projects Hands-on exercises demonstrating usage of Stable Diffusion and Python Module 10: Advanced Topics (Optional) Exploring advanced features and techniques Stable Diffusion UI v2 | A simple 1-click way to install and use https://stable-diffusion-ui.github.io A simple 1-click way to install and use Stable Diffusion on your own computer. ... Get started by downloading the software and running the simple installer. Learning Outcomes: Upon completing the Sketchup and Stable Diffusion Rendering Course, with a focus on AI image rendering, participants will: Master AI Image Rendering: Gain expertise in using AI-powered rendering techniques to create realistic and high-quality visualizations. Utilize Sketchup for 3D Modeling: Navigate the software, proficiently use drawing tools, and create detailed 3D models. Optimize Renderings: Apply AI-based rendering to optimize model visuals, achieving faster rendering times and superior image quality. Implement AI-driven Lighting and Shadows: Utilize AI algorithms for lighting placement, shadows, and reflections, enhancing realism in renderings. Create Professional Portfolio: Showcase AI-rendered projects in a professional portfolio, highlighting advanced image rendering skills. Note: The course focuses on AI image rendering using Sketchup and Stable Diffusion techniques, empowering participants with cutting-edge skills for creating exceptional visual representations.

The shortage of electricians has lead to an increased demand nationwide and in turn a sharp rise in salary. Our training solutions can help you gain nationally recognised qualifications such as City & Guilds and NVQ. Not only you will train in state-of-the-art training centres, but you can also have the opportunity to attain the Work Based Performance Units and complete a portfolio of diverse evidence of onsite work.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans