69 IT Technician courses in Edinburgh delivered On Demand

Navigate the multifaceted domain of IT support with our 'IT Support Technician' course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you'll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios. Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You'll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you'll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field. Learning Outcomes Develop a comprehensive understanding of software systems and operating system configurations. Master the skills in hardware setup, peripheral management, and troubleshooting. Acquire in-depth knowledge of network infrastructure and wireless security. Learn to manage IT risks and implement robust cybersecurity measures. Gain expertise in healthcare IT and the implementation of EMR/EHR systems. Why choose this IT Support Technician course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this IT Support Technician course for? Aspiring IT support technicians and helpdesk professionals. Individuals seeking to transition into IT roles or enhance their tech skills. Professionals in healthcare IT looking to deepen their understanding of EMR systems. Small business owners or managers responsible for their IT infrastructure. Students pursuing a career in network or systems administration. Career path IT Support Technician: £20,000 - £35,000 Network Administrator: £25,000 - £40,000 Systems Administrator: £27,000 - £45,000 Cybersecurity Analyst: £30,000 - £55,000 Healthcare IT Specialist: £26,000 - £42,000 Helpdesk Manager: £28,000 - £48,000 Prerequisites This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Software: What is an Operating System 00:48:00 Configuring the Operating System 00:06:00 What is an Application 00:10:00 Using Control Panel 00:18:00 Software and Concepts 00:11:00 Licensing 00:06:00 Using Software 00:07:00 Software Tools 00:10:00 Software 00:14:00 Hardware, Devices, and Peripherals 00:05:00 Hardware: Storage 00:12:00 Connectivity Devices 00:05:00 Network Components 00:09:00 Identify the Importance of Risk Management 00:11:00 Assess Risk 00:13:00 Mitigate Risk 00:24:00 Integrate Documentation into Risk Management 00:15:00 Classify Threats and Threat Profiles 00:08:00 Perform Ongoing Threat Research 00:13:00 Resources that Aid in Research of Threats 00:03:00 Implement Threat Modeling 00:10:00 Assess the Impact of Reconnaissance Incidents 00:11:00 Performing Reconnaissance on a Network 00:07:00 Examining Reconnaissance Incidents 00:08:00 Assess the Impact of Social Engineering 00:11:00 Assessing the impact of Social Engineering 00:08:00 Assessing the Impact of Phishing 00:03:00 Types of Wireless Attacks 00:30:00 Intrusion Monitoring 00:08:00 Wireless Security Risks 00:22:00 Authentication Attacks 00:21:00 Rogue Devices 00:04:00 Public Hotspots 00:07:00 Wireless Security Monitoring 00:21:00 Device Tracking 00:18:00 WLAN Security Infrastructure 00:38:00 Management Protocols 00:23:00 Other RADIUS Solutions 00:16:00 Security: Recover from a Security Incident 00:10:00 Introduction 00:30:00 Child Safety Online 01:00:00 Secure Payment Sites 01:00:00 Online Banking 00:30:00 How To Keep Your Password Safe 00:30:00 How I Got Pharmed 01:00:00 Virus Protection 01:00:00 Self Maintenance 00:30:00 Personal Information Online 01:00:00 Is The Internet Safe? 00:30:00 Importance of Cyber Security 00:30:00 Spyware Can Destroy 00:30:00 How Does Spyware Spread? 01:00:00 How To Remove Spyware 01:00:00 Common Scams 01:00:00 Anti Spyware Program 01:00:00 The Anti Anti-Spyware Programs 00:30:00 Research And Learn More 00:30:00 Choosing The Best Anti Spyware Tool 01:00:00 Computer Security And Spyware 01:00:00 The Programs To Avoid 00:15:00 Is It Legal? 00:30:00 Checklist Of Protection 00:15:00 The Information Security Cycle 00:37:00 Information Security Controls 00:36:00 Authentication Methods 00:09:00 Cryptography Fundamentals 00:56:00 Security Policy Fundamentals 00:11:00 Social Engineering 00:32:00 Malware 00:25:00 Software-Based Threats 00:22:00 Based Threats 00:39:00 Wireless Threats and Vulnerabilities 00:43:00 Physical Threats and Vulnerabilities 00:09:00 Manage Data Security 00:47:00 Manage Application Security 00:55:00 Manage Device and Host Security 01:08:00 Manage Mobile Security 00:10:00 A Risk Analysis 00:17:00 Implement Vulnerability Assessment Tools and Techniques 00:05:00 Scan for Vulnerabilities 00:27:00 Mitigation and Deterrent Techniques 00:19:00 Respond to Security Incidents 00:23:00 Hardware and Peripherals 00:07:00 Networking: OSI Layers 00:44:00 LANs and WANs 00:14:00 Network Types 00:07:00 Transmissions 00:36:00 Cables 00:41:00 Fiber Optics 00:17:00 Converters and Connectors 00:27:00 Wireless Security 00:15:00 Authentication.prproj 00:21:00 Wireless Security Threats 00:30:00 TACACS 00:10:00 Keys 00:26:00 RADIUS 00:07:00 VPN Technologies 00:16:00 Tunneling Protocols.prproj 00:05:00 Acceptable Use 01:00:00 Common Problems 00:32:00 Troubleshooting 00:28:00 Network Technician Tools 00:50:00 Physical and Logical Issues 00:19:00 Open or Closed Ports 00:09:00 ARP Issues 00:13:00 Basic IT Literacy: Core Concepts in Healthcare IT 00:06:00 EMR EHR Issues 00:05:00 Regulations, Standards, and Stakeholders 00:14:00 HIPAA Controls and Compliance 00:08:00 Roles and Responsibilities 00:10:00 Manage Communication and Ethics Issues 00:15:00 Legal Best Practices, Requirements, and Documentation 00:09:00 Medical Document Imaging 00:04:00 Sanitation Management 00:02:00 Computing Essentials 00:05:00 Networking 00:33:00 Manage Servers and Software 00:27:00 Hardware Support 00:14:00 Set Up a Workstation 00:08:00 Troubleshoot Basic IT Issues 00:15:00 Troubleshoot Medical IT Issues 00:20:00 Implementation of an EMR EHR System 00:34:00 Change Control 00:08:00 Manage Physical and Logical Security 00:36:00 Implement Security Best Practices and Threat Mitigation Techniques 00:13:00 Manage Remote Access 00:06:00 Manage Wireless Security 00:15:00 Perform Backups and Disaster Recovery 00:16:00

The IT Support Technician Essentials Course offers a solid foundation for anyone interested in the thriving world of IT support. Designed with clarity and focus, this course provides you with the essential knowledge needed to tackle the core challenges of IT support roles. From troubleshooting common technical issues to understanding the software and hardware systems that keep organisations running smoothly, this course covers it all. Whether you’re just starting or looking to enhance your current skill set, this course is tailored to provide a clear and accessible approach to IT support. By the end of this course, you’ll feel confident navigating the complexities of IT systems, diagnosing and resolving issues, and offering solutions to common problems that arise in everyday business environments. It’s a comprehensive way to build your understanding of IT infrastructure and customer support, all through an engaging and structured learning experience. With the increasing reliance on technology across all industries, the role of an IT support technician continues to grow. This course gives you the tools to enter or advance in the ever-evolving IT industry, where opportunities are plentiful. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to IT Support Technician Module 02: Computer Hardware and Software Module 03: Networking Fundamentals Module 04: System Administration Module 05: Cybersecurity Basics Module 06: Professional Development and Career Skills Module 07: Troubleshooting Software and Hardware Issues Module 08: Storage and Cloud Computing Learning Outcomes Identify and analyse computer hardware components for efficient troubleshooting. Apply networking fundamentals to establish and maintain robust connections. Execute system administration tasks for seamless IT infrastructure management. Implement cybersecurity basics to safeguard digital assets effectively. Demonstrate proficiency in troubleshooting software and hardware issues. Navigate storage and cloud computing, leveraging them for enhanced data management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the IT support field. IT professionals seeking to broaden their skill set. Students pursuing a career in information technology. Career changers exploring opportunities in IT. Those looking to enhance their cybersecurity knowledge. Professionals wanting to deepen their understanding of system administration. Tech enthusiasts eager to master computer hardware and software. Anyone keen on advancing their career in IT support. Career path IT Support Technician Help Desk Analyst Network Support Specialist System Administrator Cybersecurity Analyst Cloud Support Engineer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The demand for a computer is everywhere. So, the technical support specialist of it is inevitable. If you pursue a high position in this field, look at the Computer Maintenance Specialist Course course. Its precise contents will guide you to develop the skills you need to kick-start in such a role. The course teaches you all technical equipment and aspects of the computer in order to support customer, organization, or company on the basis of their problem with a proper solution. Overall, the course enhances your ability to diagnosis the problems of the computer at once and support the customers efficiently. Who is this course for? Computer Maintenance Specialist Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Computer Maintenance Specialist Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Computer Maintenance Introduction 00:15:00 Understanding The Components Of A PC 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Mock Exam Mock Exam-Computer Maintenance Specialist Course 00:20:00 Final Exam Final Exam-Computer Maintenance Specialist Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you looking to enhance your IT Support Technician skills? If yes, then you have come to the right place. Our comprehensive course on IT Support Technician will assist you in producing the best possible outcome by mastering the IT Support Technician skills. The IT Support Technician is for those who want to be successful. In the IT Support Technician, you will learn the essential knowledge needed to become well versed in IT Support Technician. Our IT Support Technician starts with the basics of IT Support Technician and gradually progresses towards advanced topics. Therefore, each lesson of this IT Support Technician is intuitive and easy to understand. Why would you choose the IT Support Technician from Compliance Central: Lifetime access to IT Support Technician materials Full tutor support is available from Monday to Friday with the IT Support Technician Learn IT Support Technician skills at your own pace from the comfort of your home Gain a complete understanding of IT Support Technician Accessible, informative IT Support Technician learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the IT Support Technician course Study IT Support Technician in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your IT Support Technician Improve your chance of gaining in demand skills and better earning potential by completing the IT Support Technician IT Support Technician Curriculum Breakdown of the IT Support Technician Section 01: How People Use Computers The Case for Computer Literacy Features Common to Every Computing Device Common General-Purpose Computing Devices Networks of Computing Devices Remotely-Accessed Computer Systems Specialized Computer Systems Specialty I/O Devices Section 02: System Hardware CPUs Passive and Active Cooling RAM and Active Memory Motherboards Power Supplies AMA - Ask Me Anything about System Hardware Section 03: Device Ports and Peripherals Ports and Connectors General Use I/O Devices AMA - Ask Me Anything about I/O, Ports and Peripherals Section 04: Data Storage and Sharing Basics of Binary Storage Technologies Mass Storage Variation AMA - Ask Me Anything about Data Storage and Sharing Section 05: Understanding Operating Systems Operating System Functions Operating System Interfaces AMA - Ask Me Anything about Understanding OS's Section 06: Setting Up and Configuring a PC Preparing the Work Area Setting up a Desktop PC Completing PC Setup AMA - Ask Me Anything about Setting up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Personalizing a Tablet AMA - Ask Me Anything about Mobile Devices Part 1 AMA - Ask Me Anything about Mobile Devices Part 2 Section 08: Managing Files File Management Tools File Manipulation Backups AMA - Ask Me Anything about Managing Files Section 09: Using and Managing Application Software Walking Survey of Applications Managing Applications Applications and Extensions AMA - Ask Me Anything about Working with Applications Section 10: Configuring Network and Internet Connectivity Wi-Fi Setup Going High Speed Setting Up and Sharing Printers AMA - Ask Me Anything about Networks and Internet Connectivity Part 1 AMA - Ask Me Anything about Networks and Internet Connectivity Part 2 Section 11: IT Security Threat Mitigation Physical Security Dealing with Malware Password Management Clickworthy Perils of Public Internet AMA - Ask Me Anything about IT Threat Mitigation Part 1 AMA - Ask Me Anything about IT Threat Mitigation Part 2 Section 12: Computer Maintenance and Management Power Management Cleaning and Maintaining Computers Trash it or Stash it? AMA - Ask Me Anything about Computer Maintenance and Management Section 13: IT Troubleshooting Troubleshooting 101 AMA - Ask Me Anything about Troubleshooting Computers Part 1 AMA - Ask Me Anything about Troubleshooting Computers Part 2 Section 14: Understanding Databases Introduction to Databases Database Details AMA - Ask Me Anything about Databases Section 15: Developing and Implementing Software Introduction to Programming Programming with a PBJ Sandwich AMA - Ask Me Anything about Programming CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Technician helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in IT Support Technician. It is also great for professionals who are already working in IT Support Technician and want to get promoted at work. Requirements To enrol in this IT Support Technician, all you need is a basic understanding of the English Language and an internet connection. Career path The IT Support Technician will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to IT Support Technician. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

***From Tech Novice to IT Hero: Your Journey to IT Support Mastery*** Did you know that the global IT support technician workforce is projected to grow by 11% by 2030? This rising demand highlights the crucial role IT Support Technicians play in keeping businesses and organizations running smoothly. This comprehensive IT Support Technician course equips you with the theoretical knowledge and understanding to excel in this IT Support Technician dynamic field. Our CPD-accredited IT Support Technician course is designed to provide a wide-ranging understanding of the essential theoretical concepts required in this field. From understanding how people use computers to managing files and mitigating IT security threats, this IT Support Technician course covers everything you need to know to become an effective IT Support Technician. Learning Outcomes By the end of this IT Support Technician course, you will be able to: Describe the core components of computer systems and their functionalities. Explain various data storage solutions and network configurations. Navigate different operating systems and manage files effectively. Identify and mitigate common IT security threats. Implement preventative maintenance practices to ensure system stability. Apply systematic troubleshooting methodologies to resolve user issues. Why would you choose the IT Support Technician course from Compliance Central: Lifetime access to IT Support Technician course materials Full tutor support is available from Monday to Friday with the IT Support Technician course Learn IT Support Technician skills at your own pace from the comfort of your home Gain a complete understanding of IT Support Technician course Accessible, informative IT Support Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the IT Support Technician Study IT Support Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your IT Support Technician Course This IT Support Technician course is designed to provide a comprehensive and theoretical foundation for a successful career in IT support. Module 01: How People Use Computers This module delves into the basic principles of human-computer interaction, exploring how users interact with different types of computers. You will gain a thorough understanding of user behavior and preferences, which is essential for any IT Support Technician. Module 02: System Hardware Understanding the components of computer hardware is vital. This module covers the various parts of a computer system, including the motherboard, CPU, RAM, and other critical components, providing the foundational knowledge every IT Support Technician needs. Module 03: Device Ports and Peripherals Learn about the different types of ports and peripherals used with computers, including printers, scanners, and external storage devices. Module 04: Data Storage and Sharing Data management is a key skill for any IT Support Technician. This module covers various data storage methods, including hard drives, SSDs, and cloud storage. You will also learn best practices for data sharing and management. Module 05: Understanding Operating Systems Gain a solid theoretical understanding of operating systems, such as Windows and macOS, covering core functionalities, user interfaces, and file management techniques. Module 06: Setting Up and Configuring a PC Learn the steps involved in setting up and configuring a personal computer. This module covers installation processes, system configuration, and optimization techniques, which are essential skills for an IT Support Technician. Module 07: Setting Up and Configuring a Mobile Device Learn about the theoretical foundations of mobile device setup and configuration, covering different operating systems and security considerations. Module 08: Managing Files Master essential file management techniques in this module. You'll learn how to create, organize, search for, and manipulate files and folders on various operating systems. Module 09: Using and Managing Application Software Explore the theoretical aspects of using and managing application software. This module covers software installation, configuration, and troubleshooting techniques. Module 10: Configuring Network and Internet Connectivity Gain a theoretical understanding of network configurations, including network types, internet connectivity, and network devices like routers and switches. Module 11: IT Security Threat Mitigation Understanding IT security is crucial for an IT Support Technician. This module covers common security threats, how to identify them, and best practices for mitigation. Module 12: Computer Maintenance and Management Discover preventative maintenance practices to ensure the optimal performance and stability of computer systems. Module 13: IT Troubleshooting Learn systematic troubleshooting methodologies to identify and resolve user issues related to hardware, software, and network connectivity. Module 14: Understanding Databases This module provides a theoretical introduction to databases, exploring their functionalities and how they are used to store and manage data. Module 15: Developing and Implementing Software Gain a basic theoretical understanding of the software development process, including different programming languages and software implementation strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Support Technician course is ideal for: Individuals with no prior IT experience looking to enter the IT support field. Professionals seeking to develop a strong theoretical foundation in IT support principles. Anyone interested in refreshing their knowledge of core IT concepts. Career changers looking to transition into the IT industry. Individuals seeking to pursue further IT certifications. Those considering a career in IT support roles. Requirements There are no specific prerequisites for this IT Support Technician course. However, a basic understanding of computers and a willingness to learn are beneficial. Career path An IT Support Technician course can open doors to various exciting career paths in the IT field. IT Support Specialist: £20,000 to £35,000 per year Help Desk Technician: £18,000 to £30,000 per year Network Support Engineer: £25,000 to £40,000 per year Systems Administrator: £25,000 to £45,000 per year IT Consultant: £30,000 to £60,000 per year IT Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

***Become an IT whiz with our IT Support Specialist Course!*** Did you know that the global IT support market is expected to reach a staggering $1 trillion by 2027 [source: cite a reliable source about IT Support market growth]? The demand for skilled IT support professionals continues to surge, making IT support a field brimming with opportunity. This comprehensive IT Support Specialist course equips you with the foundational knowledge and theoretical understanding to excel in this exciting and ever-evolving field. This IT Support Specialist course is designed to provide a strong theoretical grounding in IT support, covering essential topics like computer hardware, operating systems, network connectivity, and security. Through in-depth exploration of these modules of IT support course, you'll gain a thorough understanding of how IT systems function and how to troubleshoot common issues. Learning Outcomes By the end of this course, you'll be able to: Demonstrate a strong understanding of core IT support concepts, including hardware, software, operating systems, and networking. Effectively troubleshoot and resolve a wide range of IT problems. Confidently configure and manage PCs, mobile devices, and user accounts. Implement essential IT security measures to protect data and systems. Grasp the fundamentals of data storage, sharing, and database management. Develop a solid foundation for further learning in specialized IT Support areas. Key Highlights for IT Support Specialist Course: CPD QS Accredited Proficiency with this IT Support Specialist course. After successfully completing the IT support course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this IT support course. The online test with immediate results You can study and complete the IT support course at your own pace. Study for the IT support course using any internet-connected device, such as a computer, tablet, or mobile device. This IT Support Specialist course delves into the fascinating world of IT infrastructure and user support. You'll embark on a journey of theoretical discovery, gaining insights into essential topics. Master the Fundamentals: Unearth the inner workings of computers, exploring hardware components, device ports, and data storage solutions. Empower Users: Learn how to configure and manage desktops, mobile devices, and various peripherals to ensure optimal user experience. Navigate the Digital Landscape: Grasp the intricacies of operating systems, network connectivity, and IT security fundamentals, equipping you to identify and address potential issues. Curriculum Breakdown of the IT Support Specialist Course Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 10: Configuring Network and Internet Connectivity Section 11: IT Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: IT Troubleshooting Section 14: Understanding Databases Section 15: Developing and Implementing Software CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT support course is ideal for: Individuals with an interest in a career in IT Support. Those seeking to develop a strong theoretical foundation in IT user support practices. Professionals looking to enhance their existing IT skillset. Anyone who wants to gain the confidence to troubleshoot their own technological woes. School leavers or graduates considering a career path in IT. Individuals seeking to upskill or reskill for a new career opportunity. Requirements There are no specific prerequisites for this IT Support Specialist course. However, a basic understanding of computers and an interest in technology are beneficial. Career path The IT support field offers a diverse range of career paths. Here are some potential directions you can explore after completing this course: IT Help Desk Specialist Network Support Technician Desktop Support Analyst System Administrator IT Security Analyst Database Administrator And many more! Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills. The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician. Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand. Why would you choose the Help Desk Technician course from Compliance Central: Lifetime access to Help Desk Technician course materials Full tutor support is available from Monday to Friday with the Help Desk Technician course Learn Help Desk Technician skills at your own pace from the comfort of your home Gain a complete understanding of Help Desk Technician course Accessible, informative Help Desk Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician Study Help Desk Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Help Desk Technician Course Help Desk Technician Curriculum Breakdown of the Help Desk Technician Course Course Outline: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work. Requirements To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection. Career path IT Support Specialist: £20,000 to £35,000 per year Service Desk Analyst: £22,000 to £38,000 per year Technical Support Engineer: £25,000 to £45,000 per year Customer Support Specialist: £20,000 to £35,000 per year Help Desk Supervisor: £28,000 to £45,000 per year Network Support Technician: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Looking to get your foot firmly into the tech support field without the jargon overload? Our IT Helpdesk Administrator Training Course is crafted for those who want to understand what truly goes on behind the blinking lights and whirring fans of a support desk. This course breaks down the essential concepts, tools, and responsibilities of an IT helpdesk administrator in a clear and engaging way—minus the waffle. You’ll gain knowledge of system support, common troubleshooting methods, network basics, ticketing systems, and security essentials that make IT support tick, all without ever needing to leave your chair. Whether you're new to IT or aiming to brush up on support desk fundamentals, this course offers a solid route into the fast-paced world of user support. It keeps things grounded, relevant, and well-structured, so learners can confidently navigate the demands of IT queries, incident management, and remote assistance procedures. With straightforward guidance and a focus on real technical knowledge—not fluffy phrases—you’ll finish this course with your head screwed on the right way for the job. Learning Outcomes: Set up a virtual test lab to practise and improve your IT helpdesk skills. Install Windows OS with multiple media to ensure maximum efficiency. Troubleshoot system performance issues without the need for rebooting. Understand the basics of active directory server setup and introduction. Identify and resolve file system-related issues that may arise. Master useful tricks for system troubleshooting and Windows 11 command-line administration. Prepare Virtual Test Lab Installing Windows OS With Multiple Media7 lectures System Troubleshooting without Reboot6 lectures Optimise System Performance (Fix Slowness Issue) Active Directory Server Setup (Optional)8 lectures Active Directory Introduction File System Related Troubleshooting Useful Tricks for System Troubleshooting Windows 11 Command line Administration lectures How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path IT Helpdesk Administrator: £22,000 - £35,000 per year Systems Administrator: £25,000 - £45,000 per year Network Administrator: £20,000 - £45,000 per year Technical Support Specialist: £18,000 - £35,000 per year IT Support Analyst: £20,000 - £40,000 per year Helpdesk Support Technician: £18,000 - £30,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the world of IT Asset Management (ITAM) and elevate your skills. From establishing ITAM programs to mastering asset security and compliance, this course offers a comprehensive guide to managing IT assets effectively. Enhance your ITAM expertise today!