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IT Support Technician

IT Support Technician

By Studyhub UK

4.5(3)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 3 days

  • All levels

Description

Navigate the multifaceted domain of IT support with our 'IT Support Technician' course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you'll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios.

Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You'll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you'll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field.

Learning Outcomes

  • Develop a comprehensive understanding of software systems and operating system configurations.

  • Master the skills in hardware setup, peripheral management, and troubleshooting.

  • Acquire in-depth knowledge of network infrastructure and wireless security.

  • Learn to manage IT risks and implement robust cybersecurity measures.

  • Gain expertise in healthcare IT and the implementation of EMR/EHR systems.

Why choose this IT Support Technician course?
  1. Unlimited access to the course for a lifetime.

  1. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.

  1. Structured lesson planning in line with industry standards.

  1. Immerse yourself in innovative and captivating course materials and activities.

  1. Assessments designed to evaluate advanced cognitive abilities and skill proficiency.

  1. Flexibility to complete the Course at your own pace, on your own schedule.

  1. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

  1. Unlock career resources for CV improvement, interview readiness, and job success.

Who is this IT Support Technician course for?
  • Aspiring IT support technicians and helpdesk professionals.

  • Individuals seeking to transition into IT roles or enhance their tech skills.

  • Professionals in healthcare IT looking to deepen their understanding of EMR systems.

  • Small business owners or managers responsible for their IT infrastructure.

  • Students pursuing a career in network or systems administration.

Career path
  • IT Support Technician: £20,000 - £35,000

  • Network Administrator: £25,000 - £40,000

  • Systems Administrator: £27,000 - £45,000

  • Cybersecurity Analyst: £30,000 - £55,000

  • Healthcare IT Specialist: £26,000 - £42,000

  • Helpdesk Manager: £28,000 - £48,000

Prerequisites

This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Course Curriculum

Software:

What is an Operating System

00:48:00

Configuring the Operating System

00:06:00

What is an Application

00:10:00

Using Control Panel

00:18:00

Software and Concepts

00:11:00

Licensing

00:06:00

Using Software

00:07:00

Software Tools

00:10:00

Software

00:14:00

Hardware, Devices, and Peripherals

00:05:00

Hardware:

Storage

00:12:00

Connectivity Devices

00:05:00

Network Components

00:09:00

Identify the Importance of Risk Management

00:11:00

Assess Risk

00:13:00

Mitigate Risk

00:24:00

Integrate Documentation into Risk Management

00:15:00

Classify Threats and Threat Profiles

00:08:00

Perform Ongoing Threat Research

00:13:00

Resources that Aid in Research of Threats

00:03:00

Implement Threat Modeling

00:10:00

Assess the Impact of Reconnaissance Incidents

00:11:00

Performing Reconnaissance on a Network

00:07:00

Examining Reconnaissance Incidents

00:08:00

Assess the Impact of Social Engineering

00:11:00

Assessing the impact of Social Engineering

00:08:00

Assessing the Impact of Phishing

00:03:00

Types of Wireless Attacks

00:30:00

Intrusion Monitoring

00:08:00

Wireless Security Risks

00:22:00

Authentication Attacks

00:21:00

Rogue Devices

00:04:00

Public Hotspots

00:07:00

Wireless Security Monitoring

00:21:00

Device Tracking

00:18:00

WLAN Security Infrastructure

00:38:00

Management Protocols

00:23:00

Other RADIUS Solutions

00:16:00

Security:

Recover from a Security Incident

00:10:00

Introduction

00:30:00

Child Safety Online

01:00:00

Secure Payment Sites

01:00:00

Online Banking

00:30:00

How To Keep Your Password Safe

00:30:00

How I Got Pharmed

01:00:00

Virus Protection

01:00:00

Self Maintenance

00:30:00

Personal Information Online

01:00:00

Is The Internet Safe?

00:30:00

Importance of Cyber Security

00:30:00

Spyware Can Destroy

00:30:00

How Does Spyware Spread?

01:00:00

How To Remove Spyware

01:00:00

Common Scams

01:00:00

Anti Spyware Program

01:00:00

The Anti Anti-Spyware Programs

00:30:00

Research And Learn More

00:30:00

Choosing The Best Anti Spyware Tool

01:00:00

Computer Security And Spyware

01:00:00

The Programs To Avoid

00:15:00

Is It Legal?

00:30:00

Checklist Of Protection

00:15:00

The Information Security Cycle

00:37:00

Information Security Controls

00:36:00

Authentication Methods

00:09:00

Cryptography Fundamentals

00:56:00

Security Policy Fundamentals

00:11:00

Social Engineering

00:32:00

Malware

00:25:00

Software-Based Threats

00:22:00

Based Threats

00:39:00

Wireless Threats and Vulnerabilities

00:43:00

Physical Threats and Vulnerabilities

00:09:00

Manage Data Security

00:47:00

Manage Application Security

00:55:00

Manage Device and Host Security

01:08:00

Manage Mobile Security

00:10:00

A Risk Analysis

00:17:00

Implement Vulnerability Assessment Tools and Techniques

00:05:00

Scan for Vulnerabilities

00:27:00

Mitigation and Deterrent Techniques

00:19:00

Respond to Security Incidents

00:23:00

Hardware and Peripherals

00:07:00

Networking:

OSI Layers

00:44:00

LANs and WANs

00:14:00

Network Types

00:07:00

Transmissions

00:36:00

Cables

00:41:00

Fiber Optics

00:17:00

Converters and Connectors

00:27:00

Wireless Security

00:15:00

Authentication.prproj

00:21:00

Wireless Security Threats

00:30:00

TACACS

00:10:00

Keys

00:26:00

RADIUS

00:07:00

VPN Technologies

00:16:00

Tunneling Protocols.prproj

00:05:00

Acceptable Use

01:00:00

Common Problems

00:32:00

Troubleshooting

00:28:00

Network Technician Tools

00:50:00

Physical and Logical Issues

00:19:00

Open or Closed Ports

00:09:00

ARP Issues

00:13:00

Basic IT Literacy:

Core Concepts in Healthcare IT

00:06:00

EMR EHR Issues

00:05:00

Regulations, Standards, and Stakeholders

00:14:00

HIPAA Controls and Compliance

00:08:00

Roles and Responsibilities

00:10:00

Manage Communication and Ethics Issues

00:15:00

Legal Best Practices, Requirements, and Documentation

00:09:00

Medical Document Imaging

00:04:00

Sanitation Management

00:02:00

Computing Essentials

00:05:00

Networking

00:33:00

Manage Servers and Software

00:27:00

Hardware Support

00:14:00

Set Up a Workstation

00:08:00

Troubleshoot Basic IT Issues

00:15:00

Troubleshoot Medical IT Issues

00:20:00

Implementation of an EMR EHR System

00:34:00

Change Control

00:08:00

Manage Physical and Logical Security

00:36:00

Implement Security Best Practices and Threat Mitigation Techniques

00:13:00

Manage Remote Access

00:06:00

Manage Wireless Security

00:15:00

Perform Backups and Disaster Recovery

00:16:00

About The Provider

Studyhub UK
Studyhub UK
London, England
4.5(3)

Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated...

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