Description

Looking to get your foot firmly into the tech support field without the jargon overload? Our IT Helpdesk Administrator Training Course is crafted for those who want to understand what truly goes on behind the blinking lights and whirring fans of a support desk. This course breaks down the essential concepts, tools, and responsibilities of an IT helpdesk administrator in a clear and engaging way—minus the waffle. You’ll gain knowledge of system support, common troubleshooting methods, network basics, ticketing systems, and security essentials that make IT support tick, all without ever needing to leave your chair.

Whether you're new to IT or aiming to brush up on support desk fundamentals, this course offers a solid route into the fast-paced world of user support. It keeps things grounded, relevant, and well-structured, so learners can confidently navigate the demands of IT queries, incident management, and remote assistance procedures. With straightforward guidance and a focus on real technical knowledge—not fluffy phrases—you’ll finish this course with your head screwed on the right way for the job.

Learning Outcomes:

Set up a virtual test lab to practise and improve your IT helpdesk skills.

Install Windows OS with multiple media to ensure maximum efficiency.

Troubleshoot system performance issues without the need for rebooting.

Understand the basics of active directory server setup and introduction.

Identify and resolve file system-related issues that may arise.

Master useful tricks for system troubleshooting and Windows 11 command-line administration.

Prepare Virtual Test Lab

Installing Windows OS With Multiple Media7 lectures

System Troubleshooting without Reboot6 lectures

Optimise System Performance (Fix Slowness Issue)

Active Directory Server Setup (Optional)8 lectures

Active Directory Introduction

File System Related Troubleshooting

Useful Tricks for System Troubleshooting

Windows 11 Command line Administration lectures

How is the course assessed?

Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.

Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

IT Helpdesk Administrator: £22,000 - £35,000 per year

Systems Administrator: £25,000 - £45,000 per year

Network Administrator: £20,000 - £45,000 per year

Technical Support Specialist: £18,000 - £35,000 per year

IT Support Analyst: £20,000 - £40,000 per year

Helpdesk Support Technician: £18,000 - £30,000 per year

Certificates

Certificate of completion

Digital certificate - £9

You can apply for a CPD Accredited PDF Certificate at the cost of £9.

Certificate of completion

Hard copy certificate - £15

Hard copy can be sent to you via post at the expense of £15.

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IT Helpdesk Administrator Training Course

By One Education

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