36 Courses in Leicester

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Customer care, customer service, Moccasin Approach,

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

leadership management training course customer service training

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

The ABT Level 3 Diploma in Nail Services is a substantial vocational qualification that will confirm your competence as a nail technician.

This is course will give you EVERYTHING you need to become a VTCT Level 4 Qualified Skin Specialist. Why do you need THIS course? Previously the beauty industry had very lax regulation and you could start your business with just CPD accreditation. However, insurance companies, professional skin care brands and professional equipment providers are now looking for qualifications like VTCT as these are a set standard that require assignments and exams at a very minimum of Level 2 and in most cases Level 3. The Level 4 qualifications have been developed as a result of a move towards regulating non-medical aesthetic therapies to ensure practitioner knowledge, client care and safety is at the forefront of all advanced non-medical aesthetic treatments offered by therapists. You will gain ofQual regulated qualifications in the following; Level 3 Access to Aesthetic Therapies- This has Level 2 Facial Therapy within it making the course suitable for complete beginner. Full content list is below. Level 4 Dermaplaning Level 4 Chemical Skin Peeling Level 4 Skin Needling (Nano Needling will be included at NO EXTRA COST) Level 4 Award In Facial Anatomy & Physiology at no extra cost. Full details can be found here Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? This course is perfect for those who are beginners with no experience. However, the course can be tailored for those who have partial qualifications/ accreditation and would like to become a qualified Level 4 practitioner. Course Content You will cover; VTCT (ITEC) Level 3 Certificate in Access to Aesthetic Therapies This qualification is based on the National Occupational Standards (NOS) for relevant principles of beauty therapy and includes all the required elements to achieve a measurable and comparable qualification, which will facilitate further and additional study at levels 4 and above. Learners must achieve all mandatory units which include a combination of level 2 and 3 units; – Health and safety – Facial therapy – Consultation and client care – Anatomy, physiology and pathology – Electrical therapies- microdermabrasion, galvanic, high frequency, microcurrent, lymphatic drainage LED light therapy will be added on at NO EXTRA COST Throughout this qualification, learners will develop their knowledge and understanding of relevant anatomy and physiology and health and safety pertaining to level 2 and 3 therapies. They will also develop the knowledge, understanding and skills to consult with clients and analyse their skin to help facilitate the provision of facial therapies. In parallel, learners will develop their communication and customer service skills, all of which are valued highly by employers. Level 4 Facial Anatomy & Physiology– (standalone qualification is £330- as part of this course it is included for NO EXTRA COST) The aim of the Focus Awards Level 4 Award in Facial Anatomy and Physiology (RQF) is to provide learners with the knowledge and understanding of the anatomy and physiology associated with the facial area. Course content; -Understand facial anatomy and physiology -Understand associated pathologies -Understand skin disorders, injuries and conditions Level 4 Qualifications; Level 4 Dermaplaning Level 4 Chemical Skin Peeling Level 4 Skin Needling (Nano Needling will be included at NO EXTRA COST) A full start up equipment kit will be available to purchase on training. Details will be provided upon booking. Course Duration & Cost You will be registered onto online portal with easy access for viewing of tutorials reducing time in the centre. You will be required to do home study of treatment theory as well as assignments before you attend the practical training. This will allow more time to work on models and get hands on experience. You will be required to be in the centre for 3 intensive practical days £4800 Individually courses will cost you £5326 saving you £526! Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses, Combined Courses, ofqual, Training

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.