Booking options
£1,718 - £3,626
£1,718 - £3,626
Delivered Online or In-Person
Delivered at your location
UK & International Requests Considered
5 days
All levels
Overview
By the end of the course, delegates will have:
Identify and prioritise key accounts
Increasing business revenue through effective CRM
The importance of client care in the business environment
Contribution of Customer care towards to quality service
Understand the benefits of high-level CRM and the part it plays in client retention
Understanding the service excellence and its strengths
Necessary attitudes for inspiring customer service
Develop the important skills necessary for an effective Customer Relationship Manager
Building rapport and creating strong working relationships
Effective Communication between the clients
Understanding the importance of interpersonal contact and behaviour