3 Courses in Edinburgh

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Begin your journey in compliance management with practical knowledge of the laws and legislations that make up the regulatory field in the United Kingdom. Do you know that FCA sets an annual CPD requirement both for senior managers and employees of financial service firms? As per TC 2.1.15 & 2.1.16, the requirement is 35 hours in each 12 months, including 21 hours of structured CPD activities. Furthermore, TC 2.1.20G27/05/2022 defines structures CPD activities as follows: “Examples of structured continuing professional development activities include participating in courses, seminars, lectures, conferences, workshops, web-based seminars or e-learning.” Our FCA Compliance Essentials Bundle, fulfilling and even exceeding the FCA requirement in terms of CPD hours, is ideal for any professional within Financial Services. Study method Online, self-paced Course format Video with subtitles Duration 40 hours Qualification No formal qualification CPD 40 CPD hours / points Certificates Certificate of Completion - Free Description LGCA's FCA Compliance Essentials eLearning library currently includes the following courses (new courses are added on a regular basis): AML Risk Assessment AML Suspicious Activity Reports and Suspicious Transaction Reports (SAR/STRs) Anti-Bribery and Corruption Anti-Money Laundering and Counter Terrorist Finance Approved Persons Regime Assessing and Managing AML Risks Building an AML Risk-based Approach CASS Introduction Complaints Handling Compliance Introduction Compliance Monitoring and Testing Conduct Rules for All Staff Conflict of Interest (COI) Consumer Duty Establishing and Maintaining a Strong CDD Programme Ethics, Integrity and Fairness in Financial Services FCA: the Role and Approach Financial Promotions Regulation Fraud Detection and Prevention GDPR Awareness Introduction to Cybersecurity Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD) Market Abuse (MAR) Operational Resilience Senior Managers and Certification Regime SM&CR – The Conduct Rules Suspicious Transactions/Activity Reporting The Value of Customer Due Diligence (CDD) Treating Customers Fairly Vulnerable Customer Management Whistleblowing Creating a Compliance Culture in Financial Services Who is this course for? Financial Services Providers Accounting Offices Financial Institutions Brokers Wealth & Fund Managers Investment Firms Insurance Companies Law Firms Compliance Consultants Payment Solutions Providers FinTech & RegTech Companies Fiduciary Services Firms

Description This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector. In particular, this course will prepare you to: Recognise complaints and the importance of dealing with them appropriately. Understand how your organisation may receive complaints. Know the procedure for handling complaints. Follow the rules and etiquette for handling complaints. Understand the role of the Financial Ombudsman Service (FOS).

24 Hour Flash Deal **25-in-1 Managing Customer Excellence Mega Bundle** Managing Customer Excellence Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Managing Customer Excellence package online with Studyhub through our online learning platform. The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Managing Customer Excellence course provides complete 360-degree training on Managing Customer Excellence. You'll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course This Managing Customer Excellence Bundle consists the following career oriented courses: Course 01: Customer Service Manager Training and Front Desk Certification Course 02: Customer Relationship Management Course 03: Complete Customer Service and Communication Skills Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Diploma in Customer Service & Handling Complaints Course 08: Phone-Based Customer Service Course 09: Service Helpdesk & Technical Support Course Course 10: Call Centre Training: Excelling in Customer Service and Communication Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Hotel Concierge Certification Course 19: Ecommerce Management, Branding & Marketing Course 20: Professional Skills for Hotel Management Training Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Conversation Virtually with Anyone Course 25: Decision Making and Critical Thinking Online Course The Managing Customer Excellence course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Managing Customer Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly. The Managing Customer Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Managing Customer Excellence bundle, you really hit the jackpot. Here's what you get: Step by step Managing Customer Excellence lessons One to one assistance from Managing Customer Excellenceprofessionals if you need it Innovative exams to test your knowledge after the Managing Customer Excellencecourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Managing Customer Excellence courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Managing Customer Excellence certificate and transcript on the next working day Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Managing Customer Excellence training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Managing Customer Excellence Requirements To participate in this Managing Customer Excellence course, all you need is - A smart device A secure internet connection And a keen interest in Managing Customer Excellence Career path You will be able to kickstart your Managing Customer Excellence career because this course includes various courses as a bonus. This Managing Customer Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Managing Customer Excellence career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Customer Service Representative Diploma Mega Bundle** Customer Service Representative Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Service Representative Diploma package online with Studyhub through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Service Representative Diploma course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course This Customer Service Representative Diploma Bundle consists the following career oriented courses: Course 01: Diploma in Customer Service & Handling Complaints Course 02: Customer Service Manager Training and Front Desk Certification Course 03: Customer Relationship Management Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Phone-Based Customer Service Course 08: Service Helpdesk & Technical Support Course Course 09: Call Centre Training: Excelling in Customer Service and Communication Course 10: Office Skills and Administration Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Ecommerce Management, Branding & Marketing Course 19: Professional Crisis Management Certificate Course 20: Marketing Strategies for Business Course 21: Conflict Resolution Course 22: Conversation Virtually with Anyone Course 23: Line Management Course 24: Workplace Productivity Training Course 25: Decision Making and Critical Thinking Online Course The Customer Service Representative Diploma course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Service Representative Diploma lessons One to one assistance from Customer Service Representative Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Representative Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma Requirements To participate in this Customer Service Representative Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Service Representative Diploma Career path You will be able to kickstart your Customer Service Representative Diploma career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Customer Experience Manager Diploma Mega Bundle** Customer Experience Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Experience Manager Diploma package online with Studyhub through our online learning platform. The Customer Experience Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Experience Manager Diploma course provides complete 360-degree training on Customer Experience Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Experience Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Experience Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Experience Manager Diploma Bundle consists the following career oriented courses: Course 01: Customer Relationship Management Course 02: Customer Service Manager Training and Front Desk Certification Course 03: Complete Customer Service and Communication Skills Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Diploma in Customer Service & Handling Complaints Course 08: Phone-Based Customer Service Course 09: Service Helpdesk & Technical Support Course Course 10: Call Centre Training: Excelling in Customer Service and Communication Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Hotel Concierge Certification Course 19: Ecommerce Management, Branding & Marketing Course 20: Professional Skills for Hotel Management Training Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Consumer Rights Certificate Course 25: Decision Making and Critical Thinking Online Course The Customer Experience Manager Diploma course has been prepared by focusing largely on Customer Experience Manager Diploma career readiness. It has been designed by our Customer Experience Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Experience Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Experience Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Experience Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Experience Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Experience Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Experience Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Experience Manager Diploma lessons One to one assistance from Customer Experience Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Experience Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Experience Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Experience Manager Diploma certificate and transcript on the next working day Easily learn the Customer Experience Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Experience Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Experience Manager Diploma Requirements To participate in this Customer Experience Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Experience Manager Diploma Career path You will be able to kickstart your Customer Experience Manager Diploma career because this course includes various courses as a bonus. This Customer Experience Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Experience Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Customer Relationship Manager Diploma Mega Bundle** Customer Relationship Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Relationship Manager Diploma package online with Studyhub through our online learning platform. The Customer Relationship Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Relationship Manager Diploma course provides complete 360-degree training on Customer Relationship Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Relationship Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Relationship Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Relationship Manager Diploma Bundle consists the following career oriented courses: Course 01: Customer Relationship Management Course 02: Understanding Excellence in Customer Relationship Management Course 03: Customer Service Manager Training and Front Desk Certification Course 04: Complete Customer Service and Communication Skills Course 05: Retail Customer Service & Effective Customer Targeting Course 06: Customer Service Fraud Officer Course 07: Know Your Customer (KYC) Course 08: Diploma in Customer Service & Handling Complaints Course 09: Phone-Based Customer Service Course 10: Service Helpdesk & Technical Support Course Course 11: Call Centre Training: Excelling in Customer Service and Communication Course 12: Complaints Handling for Customer Care: Best Practices Course 13: Customer Service & Environment Course 14: Receptionist Diploma Course 15: Effective Communication Skills Diploma Course 16: Help Desk Training Course 17: Customer Service Management: Recovering Difficult Customers Course 18: Professional Certificate in Front Office Course 19: Hotel Concierge Certification Course 20: Ecommerce Management, Branding & Marketing Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Consumer Rights Certificate Course 25: Decision Making and Critical Thinking Online Course The Customer Relationship Manager Diploma course has been prepared by focusing largely on Customer Relationship Manager Diploma career readiness. It has been designed by our Customer Relationship Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Relationship Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Relationship Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Relationship Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Relationship Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Relationship Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Relationship Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Relationship Manager Diploma lessons One to one assistance from Customer Relationship Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Relationship Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Relationship Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Relationship Manager Diploma Requirements To participate in this Customer Relationship Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Relationship Manager Diploma Career path You will be able to kickstart your Customer Relationship Manager Diploma career because this course includes various courses as a bonus. This Customer Relationship Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Relationship Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Mega Bundle** Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality package online with Studyhub through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You'll get not one, not two, not three, but twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses: Course 01: Hotel Concierge Certification Course 02: Professional Certificate in Front Office Course 03: Receptionist Diploma Course 04: Customer Service Manager Training and Front Desk Certification Course 05: Customer Service Management: Recovering Difficult Customers Course 06: Complete Customer Service and Communication Skills Course 07: Retail Customer Service & Effective Customer Targeting Course 08: Customer Relationship Management Course 09: Complaints Handling for Customer Care: Best Practices Course 10: Phone-Based Customer Service Course 11: Service Helpdesk & Technical Support Course Course 12: Call Centre Training: Excelling in Customer Service and Communication Course 13: Diploma in Customer Service & Handling Complaints Course 14: Know Your Customer (KYC) Course 15: Customer Service Fraud Officer Course 16: Effective Communication Skills Diploma Course 17: Help Desk Training Course 18: Professional Skills for Hotel Management Training Course 19: Hospitality Management Course 20: Professional Crisis Management Certificate Course 21: Marketing Strategies for Business Course 22: Conflict Resolution Course 23: Decision Making and Critical Thinking Online Course Course 24: Hospitality Compliance Management Course Course 25: Customer Service & Environment The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle, you really hit the jackpot. Here's what you get: Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Those who want to enrol further in NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Requirements To participate in this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, all you need is - A smart device A secure internet connection And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Career path You will be able to kickstart your Understanding Excellence in Customer Service for Hospitality career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00