Description

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business.

This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role.

Key Features

CPD Accredited

FREE PDF + Hardcopy certificate

Fully online, interactive course

Self-paced learning and laptop, tablet and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Course Curriculum

Module 01: Complaints & Customer Value

Module 02: Building Rapport & Trust

Module 03: Effective Communication

Module 04: Handling Various Customer Types

Module 05: Customer-Centric Complaint Resolution

Module 06: Proactive Complaint Prevention and Service Recovery

Module 07: Advanced Technology and Tools in Customer Care

Learning Outcomes:

Master complaint resolution for enhanced customer satisfaction.

Develop effective communication strategies for diverse customer interactions.

Implement proactive measures to prevent and address complaints.

Build lasting rapport and trust with customers for enduring relationships.

Navigate various customer types with confidence and empathy.

Utilise advanced technology and tools for efficient customer care.

Accreditation

This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certificate

After completing this course, you will get a FREE Digital Certificate from Training Express.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Customer service professionals

Sales and support representatives

Retail and hospitality staff

Call centre agents

Frontline staff in any industry

Individuals seeking a customer-focused career change

Entrepreneurs and small business owners

Anyone aiming to excel in customer care roles

Career path

Customer Service Representative

Complaints Handler

Call Centre Agent

Retail Associate

Client Support Specialist

Frontline Customer Care Professional

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Complaints Handling for Customer Care Course

By Training Express

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