Description

Imagine a world where every customer grievance feels like a hurdle, where communication breakdowns lead to lost trust, and where resolving issues becomes a tangled web of confusion.

In the realm of customer care, frustration can be a constant companion, and the ability to turn complaints into opportunities remains elusive. However, there is a path in changing that, this Complaints Handling for Customer Care course unfolds through a carefully curated design to address these challenges.

Start with the fundamental understanding of complaints and their intrinsic link to customer value. As the journey progresses, participants delve into the art of building rapport and trust, unlocking the secrets of effective communication that transcend conventional barriers.

Navigating through diverse customer types becomes second nature, and a customer-centric mindset becomes the compass for resolution. The course doesn't stop at reactive measures; it empowers individuals with the skills to proactively prevent complaints and implement service recovery strategies.

Master the art of turning challenges into triumphs, and witness the evolution of your customer care approach in a way that resonates with both clients and business success.

Key Features

CPD Accredited

FREE PDF + Hardcopy certificate

Fully online, interactive course

Self-paced learning and laptop, tablet and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Course Curriculum

Module 01: Complaints & Customer Value

Module 02: Building Rapport & Trust

Module 03: Effective Communication

Module 04: Handling Various Customer Types

Module 05: Customer-Centric Complaint Resolution

Module 06: Proactive Complaint Prevention and Service Recovery

Module 07: Advanced Technology and Tools in Customer Care

Learning Outcomes:

Master complaint resolution for enhanced customer satisfaction.

Develop effective communication strategies for diverse customer interactions.

Implement proactive measures to prevent and address complaints.

Build lasting rapport and trust with customers for enduring relationships.

Navigate various customer types with confidence and empathy.

Utilise advanced technology and tools for efficient customer care.

Accreditation

This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certificate

After completing this course, you will get a FREE Digital Certificate from Training Express.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Customer service professionals

Sales and support representatives

Retail and hospitality staff

Call centre agents

Frontline staff in any industry

Individuals seeking a customer-focused career change

Entrepreneurs and small business owners

Anyone aiming to excel in customer care roles

Career path

Customer Service Representative

Complaints Handler

Call Centre Agent

Retail Associate

Client Support Specialist

Frontline Customer Care Professional

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Complaints Handling for Customer Care Course

By Training Express

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