272 Courses in Cardiff

The courses are designed for managers, supervisors or others who wish to develop an understanding of the basic safety requirements for personnel who carry out gas ‘work’.

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Level 3 Award in Electrical Installation Inspection, Testing, Certification, and Reporting

The course is a four-hour refresher session for those who have completed the Mental Health First Aid two day course. Just like physical first aid, we recommend you refresh your skills regularly and keep up-to-date.

We can come to you and deliver Food Safety courses at your business premises.  RSPH Level 4 Managing Food Safety and Hygiene Catering Course!  This Level 4 course is perfect for those looking to enhance their knowledge and skills in food safety and hygiene in the catering industry. Throughout the course, you will learn about advanced food safety management, HACCP principles, and how to effectively implement food safety procedures.  Special Offer: Book on this Level 4 Food Safety Training from July to August 2024 Contact us for a quote or to schedule training. 

Mediation and Conflict Course

Provides employees with conflict resolution strategies and techniques to be utilised...

Renew your ACS today!

Emotional Intelligence Training

There a different first aid procedures depending on where you are and who is involved in a situation, so it is important that you are trained for different scenarios that may occur. This allows you to adapt your approach for any given situation.