578 Courses in Birmingham

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Emotional Intelligence 1 Day Training in Wolverhampton

Practical Sales Skills 1 Day Workshop in Wolverhampton

Customer care, customer service, Moccasin Approach,

Hydronics Unlocked — 1-Day Course Design and install smarter heating systems with confidence. This full-day course is crafted for heating professionals who want to sharpen their design skills, understand system performance and build the knowledge they need for modern, efficient installs — with boilers, heat pumps or both. 💡 Who This Course Is For Whether you're: An experienced engineer looking to stay ahead of the curve, Newly qualified and craving clear, practical answers Installing gas or oil boilers and exploring the move into heat pumps, Already fitting heat pumps but missing key insights, Or designing systems on paper and want to bridge the gap to real-world installs… This course will help you take your next step to levelling up your career. 🧠 What You’ll Learn Build the confidence and skills to deliver systems that are more efficient, reliable and ready for the future. You'll learn: Our 10-Step Hydronics Process: your complete framework for design and installation Pump Setting: understand how to match pump performance to system needs Flow, Velocity, Resistance: calculations made simple and useful Pipe Sizing: learn how to size pipes correctly to minimise pressure loss Controls for Efficiency: understand how modern controls improve performance Low temperature design: build confidence and skills for heat pump work 🎁 What's Included 📍 In-person training led by Cliff Arnold 📖 Take-home course book ☕ Tea, coffee, and biscuits provided throughout 🥪 Lunch provided ⭐ Cliff Arnold Cliff heads up heat pump and HVAC system design at Bell Plumbing Supplies working with front line installers to deliver optimised, time saving designs. With decades of experience in heating system design, installation and commissioning, he brings a deep understanding of how systems perform in the real world. Cliff has worked across product development, installer training and technical support, giving him a rare ability to bridge first principles with practical delivery. He's passionate about helping heating engineers excel in their careers. 🗺 Where Renewable Energy Warehouse, Stourbridge, West Midlands DY9 7BQ Google Maps link

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.