537 Courses in Coventry

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer care, customer service, Moccasin Approach,

You MUST complete E-Learning on The Oliver McGowan Mandatory Training On Learning Disabilites & Autism before you attend further training. This is free and can be accessed here: https://portal.e-lfh.org.uk/Component/Details/781480 The training contains potentially challenging material that mentions death and dying, trauma, mental and physical illness, system failures and inequalities faced by autistic people and people with a learning disability. Tier 2 - Train The Facilitator Course Information  Suitable For: People who have the skills and experience needed to deliver Tier 2 Face-to-Face training to trainees who provide support and/or care of autistic people or people with a learning disability. Course Summary:  Tier 2 Train The Facilitator is a 2 day course. Trainee Facilitators need to: Complete the E-learning Attend a live Tier 2 training session Day 1 - Learning Disability Training Day Day 2 - Autism Training Day The trainee will then be assessed by our Lead Trainer where a decision will be made regarding signing the trainee off to delivery training. Information about The Oliver McGowan Mandatory Training on Learning Disabilities & Autism The training is named after Oliver McGowan. Oliver was a young man whose death at the age of 18, shone a light on the need for health and social care colleagues to have better skills, knowledge and understanding of the needs for autistic people and people with a learning disability. The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training for health and social care staff and is enshrined in law in the Health & Care Act 2022. The Oliver McGowan Mandatory Training on Learning Disability and Autism is co-delivered with a Facilitator and co-trainers with lived experience of learning disability and autism. The Oliver McGowan Mandatory Training is a standardised package that is delivered by trained and approved trainers. The consistent content and delivery means it is transferable between employers. Content may trigger difficult and upsetting feelings. Please note that for this course to run there is a minimum of 3 trainees to attend; if this is not met by the day before the course it may not go ahead and you will need to reschedule.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.