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9 Hospitality Management courses in Edinburgh

Hospitality ManagementEdinburgh

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Conflict management – The keys to success to conflict resolution

By Beyond Satisfaction - Customer service Training

If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.

Conflict management – The keys to success to conflict resolution
Delivered In-PersonFlexible Dates
Price on Enquiry

The keys to success to continuous improvement

By Beyond Satisfaction - Customer service Training

If you want to improve your or your team ability to have the best approach to personal development, feel free to check out my Training course focusing on continuous improvement.

The keys to success to continuous improvement
Delivered In-PersonFlexible Dates
Price on Enquiry

Understanding and applying the core values of Leadership

By Beyond Satisfaction - Customer service Training

If you want to improve your or your team ability to lead a team successfully, feel free to check out my Training course focusing on the keys to success to effective Leadership.

Understanding and applying the core values of Leadership
Delivered In-PersonFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Educators matching "Hospitality Management"

Show all 2
FLOW Hospitality Training

flow hospitality training

Edinburgh

MAPAL’s story goes way back, 30 years to be exact. Back to the days when the Lurueña family embraced Spain’s second largest Burger King franchise, managed by our very own CEO, Jorge Lurueña, alongside his father. In those days, hospitality leaders like you had to do everything on paper, or later, in Excel. We experienced these laborious and inefficient system first-hand, and they only fuelled our desire to improve, innovate, and evolve. So, it was in 2012 when MAPAL was founded and began investing in hospitality technology. We have been perfecting our products constantly ever since, by listening to our clients and adapting to the current needs of the market, as well as anticipating our sector’s needs for the future. This vision has recently been supercharged by a private equity investment to help us bring together other best-in-class hospitality software companies. Today, we are committed to offering the best of hospitality technology to empower people like you do what you love, even better.

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Jenny Wade Coaching

jenny wade coaching

Edinburgh

My goal is a simple one. To enable people to be their best and succeed in what is true to them. Sometimes we get stuck in the mire; can’t see the wood for the trees. My gift is to help you clear your own path. I am a straight-talker and down to earth with great insight and the ability to get to the heart of the matter quickly. Clients may come to me with the topic of problems at work when the real issue is one of a more personal nature, and vice-versa. I believe in coaching the person, not the problem as it is all connected and I love helping people to achieve more balance in their lives. Prior to re-training as a Co-Active coach with CTI (The Coaches Training Institute – the world’s leading coach training organisation) I worked in Restaurant/Hospitality management for over 18 years. This provided me with the opportunity to meet, support and serve a diverse group of people with vastly different personalities leaving me in a great position to coach a wide range of individuals. Why choose a Co-Active coach? What is different about a Co-Active coaching conversation? Coaching is not about solving problems, although problems will be solved. It is not primarily about improving performance, attaining goals or achieving results, although all of that will certainly happen over time in an effective coaching relationship. I believe that coaching is chiefly about discovery, awareness and choice. It is a way of empowering people to find their own answers, encouraging and supporting them on the path as they continue to make important life-giving and life-changing choice. The power of choice itself is an amazing thing, I believe that every situation has possibilities and that people really do have the power of choice in their lives. I also LOVE to cook and am a big fan of gaming in my spare time to help keep my brain active – it’s also very social and I love people.

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